Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder linz22 Novitiate

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    Default Jsa+missed Appointment

    Hi,

    Just a quick question on Jobseekers Allowance.

    I recently claimed JSA, completed the phone interview and then attended an appointment at the jobcenter to sign all the documents.

    They gave me a book with appoitment dates, the first one is on the 2nd of august and then on the 16th of august then every two week from the 16th of august.

    My concern is i wont be able to attend the appointment on the 2nd of august, so is this an signing on day or just an appointment?

    What will happen if i miss the appointment but phone them today to let them know i cant make the appointment? what are acceptable reasons?

    Thank you in advance for anyone who replies.


  2. #2
    Basic Account Holder tracybeaker Novitiate

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    Default Re: Jsa+missed Appointment

    It sounds like your first signing day to me. If you miss this appointment without good reason you would lose a days benefit. If you go in the next day and sign on they would take reasons for not signing from you

    You need to ring them and tell them you cannot make this appointment - if you are at the doctors/hospital etc I'm sure they can ask for an appointment card - but don't quote me!

    generally the best thing to do is by hook or by crook make you signing day free as to not sign causes all types of problems.

    i know they dont close your claim until there has been 5 days without contact from you and at that point you would need to make a Rapid Reclaim

    Wait for Erika the Font of all knowledge when it comes to benefits to come online and she should be able to advise you much better than i can.

    Hope you get sorted

    TB


  3. #3
    Basic Account Holder linz22 Novitiate

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    Default Re: Jsa+missed Appointment

    Hi thanks for replying back.

    I am not trying to [problem] the system or anything, this is the first time i have ever signed on, i have been studying for the past 5 years so i have been supporting my self through student loans and part time work.

    I definately cant make the appointment on the 2nd of october, but from what i have read claims have been stopped for missing appointments.

    Just say for example i call them on the 2nd of august two hours before my signing on time and tell them i am not feeling well and cant attend the appointment and wish to rearrange the appointment, what would happen? would you need to provide a doctors letter or something?

    I will wait for erika to reply to me, and thanks for giving some advice.


  4. #4
    Basic Account Holder tracybeaker Novitiate

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    Default Re: Jsa+missed Appointment

    Hi linz22

    im just going from my previous experience to be honest - I had a nightmare when i wanted to miss my signing day

    and never in a million years would i say you were trying to [problem] the system - im sorry if i gave that impression.

    good luck x


  5. #5
    Basic Account Holder linz22 Novitiate

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    Default Re: Jsa+missed Appointment

    Hi,

    No i wasnt saying you were accusing me of [problem]ming the system i just wanted to let people know thats all i appreciate your help.

    I dont really mind if they take a days allowance off just wondered what would happen as i have never been in this situation before, and my jobcenter works on the system, so the system generates the next avialable appointment which could be in 2, 3 days etc, so what would the procedure be in this situation.

    Do you have any idea how often erika visits consumer forums?


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    Default Re: Jsa+missed Appointment

    I'm a vampire - I only come out at night!

    Is it 2nd August (as in, this Monday)? or 2nd October? (you've given two seperate dates). If it's October, that's an age away and rearranging it will be no problem.

    If it's this Monday, contact them first thing in the morning (after 9am). Don't leave it until the last minute - otherwise you may get a million and one questions as to why you didn't contact them earlier in the day if you knew you could not make it.

    Call them and tell them why you can't make it, and ask if you can re-arrange for later in the week (or the next day if possible). Depending on the reason they may lose you a days' benefit, do nothing at all or terminate your claim. They are unlikely to terminate your claim unless you fail to attend without providing any reason.

    Without knowing why you can't attend it's very difficult to make a guess at what they may do; but I can appreciate you might not want to tell us why you can't go. Bearning this in mind, I can only advise you generally. In general if you have a very good reason why you can't make it (which I don't know), and this is the first time you have asked to re-arrange your signing (which it is) there should be very little problem. If you have a reason which is not considered good enough to cancel an appointment on that day, then you can have your claim sanctioned (money will not be pid for a period).

    If you do happen to be unwell on a signing day, you phone them up at the earliest possible opportunity and tell them you are ill and unable to make the trip to the Jobcentre and ask to re-arrange your signing day. They won't ask for a Dr's note for a minor illness, no. They may ask you to complete a self certification of your illness when you do return to sign on, though I'm not sure if they do still do this - they used to. It was a form you completed (one A4 sheet) with the date you were ill and what your symptoms were. They do understand that people get sick.

    My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

    Please do not seek, offer or produce advice on a consumer issue via private message; it is against forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.
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  7. #7
    Basic Account Holder insyder Informative insyder Informative insyder Informative insyder's Avatar

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    Default Re: Jsa+missed Appointment

    If you miss this appointment without good reason you would lose a days benefit.
    This has recently been changed to a week's benefit. This is now a big deal because housing benefit and council tax would stop for that week too. The reason you cannot attend now has to be an unavoidable issue which you can prove. Why can you not attend on the 2nd, linz22?

    If you do happen to be unwell on a signing day, you phone them up at the earliest possible opportunity and tell them you are ill and unable to make the trip to the Jobcentre and ask to re-arrange your signing day. They won't ask for a Dr's note for a minor illness, no. They may ask you to complete a self certification of your illness when you do return to sign on, though I'm not sure if they do still do this - they used to. It was a form you completed (one A4 sheet) with the date you were ill and what your symptoms were.
    Yes, the "self certificate" JSA28 is in use but remember that your sickness period cannot be longer than 14 days.


  8. #8
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    Default Re: Jsa+missed Appointment

    Quote Originally Posted by linz22 View Post
    Hi thanks for replying back.

    I am not trying to [problem] the system or anything, this is the first time i have ever signed on, i have been studying for the past 5 years so i have been supporting my self through student loans and part time work.

    I definately cant make the appointment on the 2nd of october, but from what i have read claims have been stopped for missing appointments.

    Just say for example i call them on the 2nd of august two hours before my signing on time and tell them i am not feeling well and cant attend the appointment and wish to rearrange the appointment, what would happen? would you need to provide a doctors letter or something?

    I will wait for erika to reply to me, and thanks for giving some advice.
    Unless you have a cast iron good reason for not attending you will get your benefit stopped. The system is that inflexible and it is monitored by people who will prosecute the rules unfailingly. Expect nothing less from the jobcentre and you won't have problems. Ring them up a couple of hours before and they will think you're swinging the lead.


  9. #9
    Basic Account Holder linz22 Novitiate

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    Default Re: Jsa+missed Appointment

    Hi thank you for the replies.

    Ok i will be honest the main reason why i cannot attend the appointment on the 2nd of august is because i went to see my boyfriend who lives in norwich, he is not well at all, suffering from depression and i had to see him. I am in norwich at the moment, my jobcenter is in manchester and i dont have any money to get back home, so i am waiting till monday to get some money from brother who will be transferring some in to my account, he doesnt get his money until monday otherwise i would have travelled back earlier.

    I dont think the jobcenter will see this as a valid reason, what do you think?


  10. #10
    Basic Account Holder insyder Informative insyder Informative insyder Informative insyder's Avatar

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    Default Re: Jsa+missed Appointment

    If you had contacted the jobcentre and explained that you wanted to go away from home then you could have completed a Going Away From Home form and been treated as available for up to 14 days. Now that you are out of the area you can't do this. You could contact them and say that you have had to leave the area due to an emergency and request to sign out of the area at the nearest jobcentre.

    This would mean that you would have to contact the local Norwich jobcentre and make an appointment to sign on an ES90 and show evidence of a jobsearch but it would mean no late signing appointment on your return to Manchester.

    Your jobcentre can refuse this request though they usually don't.


  11. #11
    Basic Account Holder scaredtodeath Novitiate

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    Default Re: Jsa+missed Appointment

    My son was ill with a stomach upset on a claiming day, I rang up first thing and changed appointment and it was fine. They didn't ask for anything. It's unreasonable to expect someone who can't stop throwing up to go and sign, however inflexible they are!


  12. #12
    Basic Account Holder linz22 Novitiate

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    Default Re: Jsa+missed Appointment

    Hi,

    Well my boyfriend tried to commit suicide so things are pretty serious, but he hasnt been to any doctors or anything so i cant really prove anything and i wont ask him to provide me with evidence that he tried to commit suicide thats just wrong.

    If i phoned the jobecentre and asked them if i could sign on at the norwich jobcentre due to an emergency, will they ask the specific reason and evidence?

    what are the chances of them actually accepting this and not deducting any allowance?

    If anything id rather lose the allowance my boyfriend needs me more.


  13. #13
    Basic Account Holder linz22 Novitiate

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    Default Re: Jsa+missed Appointment

    bump


  14. #14
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    Default Re: Jsa+missed Appointment

    Quote Originally Posted by linz22 View Post
    Hi,

    Well my boyfriend tried to commit suicide so things are pretty serious, but he hasnt been to any doctors or anything so i cant really prove anything and i wont ask him to provide me with evidence that he tried to commit suicide thats just wrong.

    If i phoned the jobecentre and asked them if i could sign on at the norwich jobcentre due to an emergency, will they ask the specific reason and evidence?

    what are the chances of them actually accepting this and not deducting any allowance?

    If anything id rather lose the allowance my boyfriend needs me more.
    There's a degree of discretion available to JCP officers in these sorts of cases, so it's hard to say what the response would be. I'd suggest you should phone them. They will ask about the nature of the emergency, but I don't think it's very likely that they would ask for supporting evidence in a case like this. If you would sacrifice the allowance if it was necessary to do that in order to be with your boyfriend, then it seems to me you don't have much to lose by making the request.


  15. #15
    Basic Account Holder linz22 Novitiate

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    Default Re: Jsa+missed Appointment

    Thank you for replying to my post.

    So wouldnt it be better to just call in sick and say im not well enough to sign on?

    I really dont want to go over things with the jobcentre and explain everything in detail im not really bothered about the payment just dont want to get the benefit stopped, of course if there is a chance of getting the payment then that would help.


  16. #16
    Basic Account Holder insyder Informative insyder Informative insyder Informative insyder's Avatar

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    Default Re: Jsa+missed Appointment

    It's the best option but be aware that if you are signing on in the future and you are genuinely sick that would be a second period of sickness in the claim, one more and the claim would be closed and you would need to reclaim.


  17. #17
    Basic Account Holder Sarah_Pussycat Novitiate Sarah_Pussycat's Avatar

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    Default Re: Jsa+missed Appointment

    Hi
    If you called your jobcentre you shouldn't have to go into specific details - maybe you could just say your boyfriend is seriously ill. It's possible to be "treated as available" under certain circumstances - this should be classed as a "domestic emergency", after all, they can happen to anyone!

    You should be aware that you only get two "periods of sickness" (of up to 14 days each) I think in a rolling year, so you don't want to actually be ill and end up getting your claim closed.

    You could try the ES90 form at the jobcentre in Norwich - they'll have to call your jobcentre in Manchester to see if they'll accept it, and then a copy should be faxed through, However this form is specifically intended if you were "Going Away From Home To Look For Work", so you may be asked for evidence of any job search in Norwich.

    Good luck, let us know how you get on.


  18. #18
    Basic Account Holder Sarah_Pussycat Novitiate Sarah_Pussycat's Avatar

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    Default Re: Jsa+missed Appointment

    Ooops cross-posted with you there insyder - I need to type faster!



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