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    • Your page numbers should run through your WX and exhibits so im concerned its page x of 9.
    • Paragraph 18 – you are still talking about Boston stolen items. About time this was fixed??? Paragraph 19  In any event, the claimant's PS5 gaming device was correctly declared and correctly valued. The defendant accepted it for carriage and was even prepared to earn extra money by selling sell insurance in case of its loss or damage. New paragraph 20 – this the defendant routinely sells insurance in respect of "no compensation" items (a secondary contract contrary to section 72 CRA 2015) new paragraph above paragraph 20 – the defendant purports to limit its liability in respect of lost or damaged items. This is contrary to section 57 of the consumer rights act 2015. The defendant offers to extend their liability if their customer purchases an insurance cover for an extra sum of money. This insurance is a secondary contract calculated to exclude or limit their liability for the defendants contractual breaches and is contrary to section 72 of the consumer rights act 2015. New paragraph below paragraph 42 – the defendant merely relies on "standard industry practice" You haven't pointed to the place in your bundle of the Telegraph newspaper extract. You have to jiggle the paragraphs around. Even though I have suggested new paragraph numbers, the order I have suggested is on your existing version 5. You will have to work it out for your next version. Good luck!   Let's see version 6 Separately, would you be kind enough to send me an unredacted to me at our admin email address.
    • UK travellers have been turned away at airports because their passports are not valid for EU travel.View the full article
    • i think theres been MORE than amble evidence of that and am astonished that criminal proceedings haven't begun.
    • Yep, those 'requirements' not met to shareholders satisfaction seem to me to be: 1. Not being allowed to increase customer bills by 40% (of which well over 50% of the new total would NOT be investment) 2. 1 plus regulators not agreeing to letting them do 'things in their own time (ie carry on regardless)
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BOS reply to statement request


kath30
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I sent off my DPA letter and got a reply (no charge for statements) they have managed to give me statements from December 2000 - April 2004 and have stated that the rest will be sent shortly - £255 charges on one account and £220 on the other but i know there are alot more plus have a default on one of the accounts which i am determined to get off as it was due to account charges.

Anyway back to the reply from BOS quote

'Turning to your request for a list of all the members of staff that have manually intervened on your account. Unfortunately, an investigation of this kind would involve a disproportionate effort and HboS plc is not legally obliged to supply this information'

Anyone know if this is right? I am presuming that if/when we go to court the judge can order them to supply this?

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I have now received the other 2 years statements and guess what? I received 24 envelopes through my door each with one months statement in it - they surely have money to waste on postage or they are trying to make me look popular to our posty!!

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  • 3 months later...

I too am starting down the route of reclaiming charges from the BoS.

I asked them for copies of all my bank statments right the way back to 1997, when I opened the account.

Funny thig is they were able to send the ones from 2004 up to the present straight away, and I have to wait for the earlier ones. I phoned up to ask why this was and I was told that it's becausewhen the Halifax took over everything was put onto easy to use computers. Earlier statements have to be extracted from a warehouse, apparently.

I wonder why you got yours the onther way around - older ones first?

Story so far...

 

BOS - Student account - preliminary request letter sent

 

Cahoot - Current account - list of charges totalling £420 recieved

Cahoot - Credit card - list of charges totalling £200

 

Mint - Request for list of charges made by telephone and letter.

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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