Thread: Natwest close my Buisness Account and pass to Triton

Hi everyone,
im new to all this but i do have a major problem with the Natwest Bank over my Buisness Account.

Last week Tues 20th July 2010 my wife went to the cash point to draw out her money from her personel account. Both her cards was taken by the cash point machine. So she then took a drive to the bank to find out what was going on. The bank told her that both our personel accounts was unoperative and also our buisness account.

So after many phone calls to the Natwest i found out the problem. The bank hadnt taken out the buisness loan payments on the agreed dates. This putting all our accounts over to Triton.

I have made several calls to the Natwest and have allways been thrown over to these clowns - TRITON
They are saying that i should have recieved letters about the 2 non payments, and guess what now letters have ever came here.

Now Triton are saying that the Natwest no longer want my account and also the 2 personel accounts.

I rang Triton to sort this out. They are saying that they recieved my accounts on the 16th July 2010. Today is the 27th July 2010. And still no written letters stating to me what is going on.
I have money in the buisness account that is paid to me by BACS from the Notts County Council. Triton will not release me any money to continue running my buisness.

So again i ring the Natwest. Hello can i speak to my non existing Buisness Manager please. and there answer was " Sorry he has been on long term Sick. Can i have another Buisness Manager to help me please " NO " was there answer.
So my question to them was " So i have a buisness account i have been paying for 7 years, what exactly have i paid them for".

I have found a couple of things out so correct me if im wrong.

Firstly - the monies paid into that account comes from my local County Council. This is government money they legaly cant have a hold over unless my account is under Police investigation or Fraud investigastion.

Secondly- The RBS = Natwest was bailed out and told to support small buisnesses. This has not been done for me.

I am at the moment looking into loss of earnings with these clowns as if i cant get money out of my account, i cant work. Cant work = no mortgage payments. bills etc etc

Also a counter claim for od charges and account charges as they sold me a buisness account they agreed to and have not supported.
As in NO BUISNESS MANAGER AVAILABLE

thanks

Firstly, is your wife a partner in the business account, as in a 'joint' account. What have they done with the money in her account, is it frozen have they taken it towards the 2 missed payments or what?

Was the money to cover the 2 missed payments in the account, or was it not there for them to take?

You must immediately open an account with another bank and arrange for all income to be paid into there. Cancel all Direct Debits etc.

Others will be along to advise on the other aspects for you.

The Buisness account was in joint names. That bit isnt the problem as Triton was told that the money in the personel accounts was child tax credits and they had to release it by law. So now both accounts are empty and now with the TSB. That was done 2day.

A new Buisness account has also be opened in my wifes name. That was done 2day.

The problem now is that Triton will not release monies to me to continue to run my buisness.

As ive told them, no money = no buisness = not able to pay back.

But these IDIOTS at TRITON dont see that.

Are the Natwest enjoying the fact that they do not support small buisnesses as they promised the government after being bailed out millions?.

What a way to kick up the economy

Ray welcome to the site.
We have many business account customers here on the site,who have suffered a variety of injustices in various scenarios between all the banks.
You speak of loan repayments being missed which is the excuse they are giving here ?
What loans are they-I assume they are regulated under CCA ?
When were the loans taken out-are they on the business account ?
Have you been sent default notices ?
How many payments were missed ?
How was the account operated prior to this ?
We need some more info to see what recourse you have here.

I will move your thread to the business bank forums.

The loan came about by the bank offering to make things cheaper and changing the overdraft into a loan.

The account has been running well, monies paid in from County Council by BACS, taxi insurances coming out by DD and it was running fine.

The bank said i was sent a default notice in June. I did not recieve such letter.

2 payments was missed by the fault of the bank not me.

after days of phone calls, i was finally let to get the money out of my buisness account. This has been transfered to my new account. After speaking to those idiots at Triton, i have agreed to pay them each month, but only if i have it in black and white and that i can sign it.

I dont trust their over the phone guarantee. So now the old buisness account is cleared out and they have no hold what so ever over my monthly income.

But my argument to them was and still is, the direct debit was to be taken out every month on the 28th. The bank was doing this untill April. Then they was going for the payment on the 7th of each month. As all people in the taxi buisness knows, car upkeep and car repairs become expensive, and thinking they had allready taken the direct debit i wrote a cheque to pay for a new engine.

But after 3 months i get all this hassle with," we have sent you letter after letter". I have told these people i have not recieved such letters and defaults but they insist they have sent them. I know i havent recieved them as anything that comes from the Natwest is put in a file.

So now i require some guidance. I have since found out that the Natwest have broken their terms and agreement of The Buisness Account.

Firstly i have paid them each year for a service that includes a local buisness manager to support me and my buisness. My first 2 managers was based in Manchester. 75 miles away. Is that local. NO

Secondly 10 months now and my appointed new buisness manager has been on long term sick with no stand in.

So where has The Natwests support been to me. I have paid all their charges for the account and for the odd accasion of being over drawn.

Can i counter claim against them on this issue ?

I think you have a good case for some recourse,however you are going to need evidence for most part.
I think it is therefore essential that you get as much as you can to build a case-you will need this whether you choose to take it up with the regulators or else a Court claim.
A SAR should get you this.
It needs to be substantial and specific and cover everything to include copies of letters,screenshots of account activity,copies of your business manager decisions/reports etc etc.

There looks to be relationship issues as well as duty of care,fiduciary duty,and conflict of interests.