Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Today I received bank statements in the post in a torn brown envelope (obviously unfit for the expected secure transportation of such documents) held together with an elastic band. Apart from become irate and jumping up and down on my bank manager's head, what, if anything does this forum suggest I do about it?
Apart from become irate and jumping up and down on my bank manager's head
That sounds good to me...
Alecto, Magaera et Tisiphone: Nemesis on Earth is come.
All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
27/03/06 5.30pm I telephoned Natwest (number as previous posting) and mentioned my upset at the condition of the packaging used to send me my statements. I was transferred to customer services, and expressed my upset again.
The envelope was obviously designed to hold a large number of A4 documents and their statements are half the size. No tape had been applied to securely hold the items in place. Movement of the statements had caused the envelope to tear as it had been thown about in transit. They had not been packaged to travel the journey in my opinion. I pointed out that if Royal Mail had torn the envelope they would have put a sticker on the package stating the fact that the package had been torn whilst in their posession as I'm sure they do. Therefore it must have happened at their end because "it wasn't me!"
Chris Johnson would not accept responsibility for Natwest's incompetency in their abilities for secure mailing. I told him I'd only received statments from October 2002 and it appeared to me that the statements from March 2000 to October 2002 could be anywhere between Poulton-le-Fylde (my branch) and Kingston-upon-Thames, which I considered a big security issue. Chris seemed to think the missing statments may not have been sent in the package at all and would look into that matter and call me back within 48 hours. He mentioned that at around October 2002 Natwest were undergoing a transition period which he called "integration" and would probably have had to order the statements in 2 lots.
I think he assumed I was ignorant and was trying to baffle me with science. If any of you out there spot my missing statements please let me know.
He also gave me his number 0845 6000675 which I believe to be customer services. If I receive no response by 5.30pm 29/03/06 I shall call back.
I think somebody else had the same problem recently and it was suggested that they demand a new account number etc as you are now quite vunerable to identity theft.
No, I was told the same about the change of systems a few weeks ago, and my statements also only went back to oct 02, so I think it's likely to be true. Hwever, I then had to call them a couple of days before the deadline of my DPA, as the rest hadn't materialised. I would suggest you chase them up as well, as they seem to strugle a bit at the moment. (mwah-ah-ah, aw shucks).
Apologies to people who I was in the process of helping, I may be gone some time.
Thanks bookworm. It must've been when they shrunk the statements and sent separate summaries, charge statements etc, killed a million more trees than they did in the past by improving technology, that kind of thing. I'll definitely be chasing, probably about ten more times before I'm actually convinced I should send a DPA letter. Keeping it all in my dairy in the Natwest forum and will post updates there. Good luck with your efforts.
Alecto, Magaera et Tisiphone: Nemesis on Earth is come.
All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
Alecto, Magaera et Tisiphone: Nemesis on Earth is come.
All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
This is the letter I sent to my MP. If you feel I should have written something more or something different please email or write to your own MP yourself. I said all I wanted to say and will let you know if I receive a response.
I joined with the intention of claiming a refund of unfair bank
charges. It is not this issue that I am writing to you about.
My concern is the lack of security that the banks maintain in their
postal system. I'll not waffle on about it as all the information you
need to see is on the website forum.
Many of us are requesting bank statements and receiving them in
unacceptable conditions such as open packaging with all confidential
details on display, leaving us vulnerable to identity theft.
The bank's attitude in this respect has been appalling and people are
now considering petitions and press releases.
When dealing with banks by telephone or over the internet we are faced
with a multitude of security procedures.
I am inviting you to take a look at the site, have a good read, and
please help us in any way you can.
Perfect - but I think that you may wish to amend "appaulling"...many people on these boards seem to have it incorrectly spelled...maybe it is contagious...(-;
Alecto, Magaera et Tisiphone: Nemesis on Earth is come.
All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
Unexpected!! Call from Chris. Apology for not getting back to me yesterday evening. When asked if all statements sent had been received i said yes. Chris told me he had re-ordered the other statements anyway, so I should get them in the next few days. Apologies for not being able to have them all in one batch.
Chris then proceeded to tell me that as I was unhappy with the condition of the way the statements had been despatched (for which he apologised) he'd raised an enquiry into the matter. I asked "who with?" and "I'd like to be informed of the outcome of any such enquiry". He told me he would be receiving details of the progress and outcome and would in turn keep me informed.
Chris once again apologised and I thanked him for his efforts.
Thank you for your recent e-mail regarding your concern over the lack
of security that the banks maintain in their postal system.
I do understand your concerns when cases of identity theft appear to be
on the increase. Obviously each bank is responsible for its own policy
on this but I have taken the opportunity of alerting Ministers at the
Department of Trade and Industry.
I shall be in touch with you again when I have a reply.
Postal security issue
Reply With Quote
Originally Posted by apollo69
