Thread: Another Tactic

Had another tactic suggested to me yesterday:

When speaking to the bank, ALWAYS ask "...can you send that to me in writing..." They will no doubt respond "no," in which case you write to them along the lines of:

"further to our call, it is my understanding xyz..."

They will have to provide the overview in writing...just to cover their backs...

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Yes.

That's what I've ben saying to people here who got admissions on the phone, but it is worth repeating it: Immediately write down the conversation while it's fresh in your mind, confirm the salient points in a letter, noting that if they don't reply, you'll take it they accept that it is what they said.

They have then a choice of ignoring ( = implicit acceptance), or denying (always risky in these days of recorded conversations...) Either way, you have them.

Apparently that advice is a recommendation from the Inland Revenue...of all people...