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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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bet youve all seen the adds.

 

anyone ever looked at their terms and conditions

 

CDs, DVDs, or Games sent to us must play perfectly, with no obvious signs of damage. In the event of a damaged disc being sent to us, or a case not being structurally sound, we reserve the right to charge a 50p refurbishment fee. If this is not possible the disc will be recycled free of charge.

 

All CDs, DVDs, or Games sent in must include cases, covers and sleeve notes, and all pertinent discs. Where these are not included Musicmagpie will recycle the disc free of charge and no payment to the user will be made. On no account can these items be returned to the customer, and no correspondence will be entered into regarding this matter

 

anyone else wondered how many times people send in disks or other items and they simply state "your items were damaged and unrepairable we have recyled these items for you, we will not enter into any corrospondance on this matter " when really theyve sold them on and simply do not wish to share the profits

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Hi there!

 

Whilst we do quality control the CDs and DVDs coming in, we only ever reject an item when it is either:

 

a) A copy/CDR

b) Heavily scratched

c) Artwork is drawn on/ripped/water damaged etc.

d) Contains the wrong disc

 

 

We have never rejected a CD because the case is broken, and if anyone contacts us via email or phone with concerns over the T&Cs, we do stress that fact.

 

We introduced those terms and conditions when we were a small company to cover all our bases. As we grew larger and started dealing with thousands of units per day, we kept them because it helps minimise the amount of products we receive in poor condition. This saves time and money for both us and our customers.

 

Hope that answers your question!

 

Regards,

 

Music Magpie

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refusing to return goods is theft, or destroying a customers goods without consent is unlawfull, which will also be theft if goods cannot be returned

 

take urgent legal advice regarding your T&C before trading standards start investigating your practice's

 

there are Trading Standards Officer's that regular visit this forum

 

you are going to hang yourself with those T&C

 

when you are sent goods it is an invitation to you to buy them and untill paid for you do not own them

..

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I was thinking of using Music Magpie to help me raise some much needed cash. However, the terms and conditions did make me wonder if I was more likely to lose an item to them rather than getting the money. It's not like you get much for most things (30p seems to be a very good going rate for them), so perhaps they think you won't mind not getting your 30p!

 

I suppose the only real test is to send them the goods and see what happens, only I can't afford to lose even 30p at the moment.

 

It's fair to say though that most other sites offering to buy your old dvds and cds seem to have the same terms and conditions.

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I saw that add and thought not worth the hastle. Those gold adds seemed fine at first and look what happend there as soon as queried the ammount offered rose.

 

I mean if a charity asked for loads of unwanted discs to be donated and sold to magpie that way I could see some good comming out of it, but honestly things are going digital soon and cds arnt exactly rare no matter the artist. You can also buy new cds for 3/4 or even fairly modern ones two for tenner from well known store if still want them, so cant see how they could really make a business out of it.

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  • 11 months later...

Hi All

 

Firstly I would like to say thank you to everyone who has participated on this thread I found it very helpful when deciding on whether to sell our large collection of CDs and where to sell them. Everything is completed so I thought I would pop back and let you all know how it went.

 

We took another members advice on this thread and also checked out CEX. We did find some things we got a lot more money on CEX for and vice versa with music magpie, so I would recommed using both if for a big lot. However you have to pay your own postage for CEX so it has to be worth it. However we managed to change £40 music magpie value to £80 cash and £120 in vouchers so it was worth seeing both sites.

 

I was wairy like you guys about Music Magpies terms and conditions as they could easily be abused and you are at their mercy if they say something does not pass their quality control you have no comeback, CEX offer to send the CDs back. However we have just had confirmation that after sending £100 worth of CDs to Music Magpie all of them came back as acceptable, so they have not abused the terms and conditions in this case at all. The same for CEX all came back as acceptable.

 

CEX were faster to send the voucher and we don't have the cheque from Music Magpie but the process has taken 2 and a half weeks so far and I am happy with both companies and recommend them fully.

 

When selling on CEX I would search by title as they do not pick up a lot of the numbers and you seem to get more on Music magpie for the more obscure CDs, CEX tend to give more for more popular CDs and for DVD s and Games.

 

Your standard price for Cds on music magpie is 30p however we got upto 2.95 for some. CEX prices can be as low as 20p but quite a few seem to be 60p which is double that of Music magpie.

 

I would say make sure you package them well you can never trust the posties not to throw them about. As we are an internet retailer I was luckily prepared (and have lost enough money over the years with eager posties so extra vigilant) and packaged them tightly together and wrapped the whole lot in large bubblewrap before putting them in the box and labelled them very clearly.

 

Anyway thats my story based on this I would say both companies are trustworthy and the the whole process has been smooth and hassle free. Good luck guys I hope this helps.

Edited by serendipityretail
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Your welcome, good customer service deserves praise, many businesses do not value this and the effects it can have on their business. I am also impressed with the marketing/PR team you guys were quick to respond to this thread lol. You are obviously on the ball in this area which is very wise. Good luck and thanks for doing the good job that inspired my post above.

 

 

Oh ps

I forgot to mention in my last post you cannot save your basket with CEX so you need to enter your items and complete the order all in one go, don't go through the pain I had to of entering them all in the basket twice! At Music Magpie you can save it at anytime so you can keep popping back, no problems there.

Edited by serendipityretail
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I have recently sent two more lots of items to musicmagpie and all of them were accepted. I have never had a problem, but I always make sure that I check everything before it is posted to ensure there are no badly scratched discs or broken boxes. I like that fact that you can see upfront what you will be paid and it is then up to you to make a choice. I know that you don't always get much for some things, but for me 30p is better in my bank account than an old cd I haven't listened to in years.

 

You can see from my post above that I was, initially, a bit sceptical about selling to musicmagpie but after the first time I was hooked! It really is very easy.

 

I agree with the above post about packing things well. If there is space left in the box then just pad it with old newspaper so that things don't move around.

 

I have been very happy in my dealings with musicmagpie and wouldn't hesitate to recommend them.

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