Have i got a case with the Woolwich? **WON**

**kfiggitt** · 27th March 2006 09:41

Hi all,

My name is k. I have just registered today.

My partner and i have a joint current account with the Woolwich which we opened summer 2005. We asked for an overdraft icon

facility a short while ago as our bills are sometimes debited before funds have cleared. We were refused as i have a low credit score. (My partner has a high credit score.)

My partner also has an open plan current account with Woolwich and a large overdraft with it. He has had his own account with them for years.

To date we have been charged £390 in unpaid direct debit icon

charges!

Can i claim any of this back and if so how?

Please can someone advise me as i am new to all this.

Thanks.

K.

Similar Threads:

**richardc** · 27th March 2006 09:54

Welcome. Please do as we ask all newcomers - read the FAQs and around the forum.. This will take some time, but you will find all the answers you need.

**sportbeth** · 10th April 2006 16:33

In short yes. Anything that constitutes a charge is claimable (is that a word)

I collected £360 in one month when my employer failed to pay me and folded his company. That figure then grew to £820 with daily/monthly interest, unauthorised overdraft icon

fees etc. There was nothing I could do, from the moment my boss landed me in the poo there was no way I could afford to put in any cash into that account until I got back on my feet.

I got the whole lot back, got the negative credit info off my file and kept my account

**kfiggitt** · 13th April 2006 22:19

I sent my letter from the bank templates section on 28th March.

I received my first letter from the Woolwich on 30th March. They apolagised to hear of my problems and say my case has been referred to a case manager and my complaint will be resolved by 28th April 2006. They also enclosed some leaflets on their customer care. What a joke!

On 11th April i received my second letter from the Woolwich assuring me they are giving my matter full attention and are continuing to investigate my concerns. They also state i can contact them by phone if i want to but will be in touch shortly.

Now what happens? Sorry just want to make sure i am clued up 100%.

K

**Janet-M** · 13th April 2006 22:21

Do not let them dictate the speed , you stick to whatever deadline you gave them.If they have not replied by the date you gave then go on to the next step.

**kfiggitt** · 13th April 2006 22:27

thanks for your reply mjanet.

I gave them 14 days to reply to my 1st letter which they did. I then said if i hadn't heard anything positive after another 14 days i will then cease communication and take action.

So far this is going as planned. If i havent heard anything by 28th April i will proceed further.

What should i do if they offer me a third or half of what i want back? Do i accept or carry on until i get the full amount?

K x

**Janet-M** · 13th April 2006 22:36

If you read around the forum you will see that people are being offered a % of there claim and refusing it only to be next offered the full amount .You must be fully aware that when starting a claim it may go into court and you should be prepared.I personally would refuse a part payment on my own money unlawfully taken and hold out for the full amount.
If you read around and see how others have got on in this situation it will give you a beter indication on what to do
Any decisions you make must be your own ,users of this forum are here to support you in your decisions.

**kfiggitt** · 13th April 2006 22:51

thanks mjanet,

Just looking for guidance and have read a few forums since last post.

Thanks for all your advice and i will keep you informed of any updates.

K x

**kfiggitt** · 22nd April 2006 12:24

Got my third letter from the Woolwich today. They are offering me £210 of the £400 i am claiming for.

I am happy they have taken my opinions seriously however i want all of my £400 back!

I am going to accept this offer in writing but state i am going to take matters further to recover the remainding £190!

Any thoughts kindly appreciated.

K x

**kfiggitt** · 22nd April 2006 14:41

I have read all the forums and faqs however i am seeking some advice as i havent found an answer to my question.

In my 3rd letter from the Woolwich they quote, in regards to the refund offer of £210 "i am sure you will appreciate that i will not be able to repeat this gesture should a simular situation occur in the future".

Does this mean if i accept this offer they will not pay the remainding £190 should i pursue the rest through the courts?

Please can anyone help?

K x

Lueeze · 22nd April 2006 14:47

Thats correct they will not pay up.

The only way to get the money is to start action

**kfiggitt** · 22nd April 2006 14:53

What should i do now? I was going to accept the refund and take action to recover the other £190. If they arent going to pay though i could end up getting nothing.

Should i write a letter declining the offer stating the reason that i want the full amount and that i am going to take action?

Please can someone help and advise me?

Thanks

K x :-?

**dw190** · 22nd April 2006 22:06

Originally Posted by kfiggitt

What should i do now? I was going to accept the refund and take action to recover the other £190. If they arent going to pay though i could end up getting nothing.

Should i write a letter declining the offer stating the reason that i want the full amount and that i am going to take action?

Please can someone help and advise me?

Thanks

K x :-?

Just a simple letter declining their offer as totally unacceptable. They know the reasons.

Reduce the time to Seven Days or you will commence a claim in the Small Claims Court without further notice.

**kfiggitt** · 23rd April 2006 10:54

Thanks dw190 for the advice.

I have just finished drawing up my letter and it will be in the 1st class post tomoorow.

Will keep my post updated as and when i hear anything.

Thanks again,

K x

**kfiggitt** · 25th May 2006 20:52

Successfully filed claim 12th May.
Got a letter today from the court stating the Woolwich are acknowledging my claim. They have 28 days to file a defence icon

.
Fingers crossed they don't as i am a bit nervous. But i will get what i am owed!

K x

**kfiggitt** · 7th June 2006 23:19

Hi all,

Had a letter from Barclays icon

head office offering a further £150 on top of the £210 which they say they have already paid and haven't as Full and final icon

settlement. This means they are trying to fob me off by paying me a total of £360 when i am claiming £440!

I have left an answer phone message for the man who wrote this letter to contact me. It states i should ring him if i wish to discuss the letter or if i feel there are further issues he needs to consider. Too right the cheapskate!

Wil keep you informed.

K x

**kfiggitt** · 8th June 2006 17:43

Hi all again,

Had a phone call icon

back from Barclays icon

this afternoon re: the messsage i left for them to call me. Received their letter 7th June 2006.

I pointed out that there is a discrepancy in the letter. Barclays stated i had already been paid £210 as a goodwill gesture icon

and were willing to offer a further £150. This would bring the total they would offer me to £360! The amount i am claiming back is £440 inc court costs.

Mr Barclays said that this would be their final offer and would not go any higher. I said this was not acceptable and look forward to seeing their defence in court along with media attention.

I then thanked Mr Barclays for returning my call and signed off.

Anyone any thoughts?

K x

**derek.grice** · 9th June 2006 01:42

This is my first thread, I am watching this with interest icon

as I plan to spend the weekend reading the FAQs and following some posted cases before sending a first letter to the Woolwich. I was intrigued by the Bank's use of the term "goodwill gesture icon

". Is this a typical response that simply does not acknowledge unreasonable charges or are there any lawful reasons for it's use that could trip us up????
Anyone come accross this as an issue?

**slimliz30** · 9th June 2006 08:14

hi,just keep to your timetable and not theirs....you will get all your money refunded as i did from the woolwich of over £1,000...they will go right to the wire as per the courts but will settle before it gets there...so do not worry and good luck...paul

Mumofthreeboys · 9th June 2006 12:18

Originally Posted by derek.grice

This is my first thread, I am watching this with interest icon

as I plan to spend the weekend reading the FAQs and following some posted cases before sending a first letter to the Woolwich. I was intrigued by the Bank's use of the term "goodwill gesture icon

". Is this a typical response that simply does not acknowledge unreasonable charges or are there any lawful reasons for it's use that could trip us up????
Anyone come accross this as an issue?

Well done you for taking the weekend to read around and read the FAQ's before you start - it'll probably take that long to get your head around it and then all will become clear!!

Answer to your question - the former!!

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