Thread: HSBC and my wife's hardship case

Hi all,
I have been assisting my wife to get back her bank charges from HSBC; these total some £3k over the past few years.

We presented a hardship case and have been successful in getting them to refund the last three months charges, which amount to some £550.

However, they are stonewalling us on the remainder which stretch back over 10 years.

They have now got a bit tougher and have called in the overdraft of £2.7k and given us 18 days in which to pay it (from 4th June).


My view is that the bank charges are my wife's money and am minded to refuse to pay the banks demand.

I have read through the landmark judgement on the case and some of the postings with regards to the same. However, I am still confused as to which way I should now go.

Can some one point me in the right direction, please?

Have you thought of doing a Subject access request to the Bank? The letter is in the debt collectors library and you should enclose £10 postal order and print your name. This should turn up some interesting information on your wife's account.

Originally Posted by miss muppet

Have you thought of doing a Subject access request to the Bank? The letter is in the debt collectors library and you should enclose £10 postal order and print your name. This should turn up some interesting information on your wife's account.

Thanks.

We did actually do a SAR but only requested copies of earlier bank statements, which they sent to us.

+Report their actions to FSA & FOB services regarding hardship claim and subsequent action they are doing, I would if it was me. HSBC act like children these days, very imature people. Seems to me most of HSBCs decent employees left in the last few years I know a few.

Case Update.

We took this as far as the Ombudsman but he also turned it down! Have now placed it with a CMC; let us see how they get on.