Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder baggies1 Novitiate

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    Default 3 Mobile change number on contract

    hi all, be greatful for any advice.

    i'm about 9mths into an 18mth contract with 3 mobile.

    want to give the mobile to my daughter to use and have signed up a new contract with t-mobile (for my sins).

    3 mobile point blank refuse to give me a pac code unless i cancel the contract.

    i have explained to them (3 mobile) i want to keep the phone and continue paying the contract but want my number i've had for 10 years on my new phone.

    i asked to speak to complaints but they dont appear to have one nor seem interested.

    can anyone advise?


  2. #2
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    Default Re: 3 Mobile change number on contract

    they have a 0870 number for the CEO office try that

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  3. #3
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    Default Re: 3 Mobile change number on contract

    Cannot be done. There are technical issues and as it is your number that defines the contract, if you wish to modify this, then it impacts directly on your contract. They lose many customers this way, and are aware of the shortcoming, but there's little that can be done.

    Since you already have taken out a new contract with T-Mobile, and have a number allocated, they may not even take a number from 3UK if already activated with a T-Mobile number (assumng 3UK would release it).

    I would certainly not give any child a contract phone over pre-pay, it is YOUR neck on the line, and the only benefit is unlimited calling with no credit limits. How safe is that? 3UK can only conver from contract ot pre-pay (or vice versa), or issue a PAC to close the contract. This latter option will be the only way to go.


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    Default Re: 3 Mobile change number on contract

    Just a thaught (and assuming the contracts are similar), unlock both phones and use the three sim in the t-mobile phone and vice versa?

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  5. #5
    Basic Account Holder baggies1 Novitiate

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    Default Re: 3 Mobile change number on contract

    Quote Originally Posted by buzby View Post

    I would certainly not give any child a contract phone over pre-pay, it is YOUR neck on the line, .
    what an odd thing to say.

    the child in question is my daughter(as i already stated) so i think i will stick my neck over that line thanks all the same.


  6. #6
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    Default Re: 3 Mobile change number on contract

    When you port a number the contract associated with it has to be terminated, it's one of the rules surrounding number porting published by Ofcom.

    You can't have a PAC, port the number and keep the contract active. Also 3 can't change your number and then give you a PAC for the old one, you can only transfer currently active telephone numbers.

    It would probably be possible for them to allow the port and then reconnect your contract with a different number for the remaining months, it depends on how helpful 3 want to be.


  7. #7
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    Default Re: 3 Mobile change number on contract

    Quote Originally Posted by baggies1 View Post
    what an odd thing to say.

    the child in question is my daughter(as i already stated) so i think i will stick my neck over that line thanks all the same.
    It's not that odd, giving a child a contract phone is a risk, a very big risk!

    You see some real horror stories about kids with contract phones, they run up bills of thousands of pounds which you as the parent and contract holder are legally responsible for paying for.


  8. #8
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    Default Re: 3 Mobile change number on contract

    Quote Originally Posted by Human Writes View Post
    It's not that odd, giving a child a contract phone is a risk, a very big risk!

    You see some real horror stories about kids with contract phones, they run up bills of thousands of pounds which you as the parent and contract holder are legally responsible for paying for.
    as apposed to her not having a phone , being 13 and stuck on the other side of town.

    what should i give her, cup and a string? loud horn maybe?

    anyway can we get back on subject?


  9. #9
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    Default Re: 3 Mobile change number on contract

    Contract phones are dangerous for anyone to have. If they get stolen they can get 1000's run up if not noticed for a couple of days, and the customer is liable for the calls until they notify the operator, and still people view the main risk of the phone being stolen as "loss of an expensive handset"

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  10. #10
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    Default Re: 3 Mobile change number on contract

    Quote Originally Posted by baggies1 View Post
    what an odd thing to say.

    the child in question is my daughter(as i already stated) so i think i will stick my neck over that line thanks all the same.
    Welcome to the trap.

    It has nothing to do witrh the RESPOONSIBILITY of the child, they may well act with care and consideration. You remain exposed (as does your credit file) if any of the following take place, NONE of which are attributal to any fault of the child;

    1) Receipt of premium rated texts (user cannot control or stop if the sender does not act)

    2) Handset is stolen or misused by 'friends'. THe resulting costs billed remain your responsibility.

    3) Contract users are deemed to be over 18 (for obvious reasons). As such, there is no block on inappropriate web addresses or premium rated telephone numbers.

    4) As in (2) but any delay in reporting a missing mobile (say after a long weekend) rmay result in calls abroad to the sub-continent until the network realises there is a problem, or you hit a notional credit limit of 2k.

    All of the above mean the contract holder is fully liable, as they are resoponsible at all times for usage and misusage, I'd say by not protecting your investment you were being reckless, yet you think it has all to do with trusting a family member? It's everyone else that you need to be wary of!

    The protections offered by pre-pay are worth their weight in gold, because you cannot lose anying more than the money you paid. A contract sets you up for a BIG fall.

    As to your last point - clearly you think pre-pay is somehow worse for her?


  11. #11
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    Default Re: 3 Mobile change number on contract

    OK back on track, was the t-mobile contract ordered online or over the phone and under 7 days ago? You can cancel this using the "Distance Selling Regulations" if you so desire

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  12. #12
    Basic Account Holder baggies1 Novitiate

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    Default Re: 3 Mobile change number on contract

    Quote Originally Posted by locutus View Post
    OK back on track, was the t-mobile contract ordered online or over the phone and under 7 days ago? You can cancel this using the "Distance Selling Regulations" if you so desire
    it was ordered online yesterday but why would i want to cancel it?

    also couldnt i return it within 14days as per standard regs anyway? (should i want to)


  13. #13
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    Default Re: 3 Mobile change number on contract

    The networks used to offer 14 day money back, they don't now, its not a legal right.


  14. #14
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    Default Re: 3 Mobile change number on contract

    Quote Originally Posted by baggies1 View Post
    Oh FFS
    Excellent! What an erudite contributionicon.


  15. #15
    Basic Account Holder baggies1 Novitiate

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    Default Re: 3 Mobile change number on contract

    Quote Originally Posted by buzby View Post
    Excellent! What an erudite contributionicon.
    ooooh get you with the moral high ground..

    i dont want a lecture in the dangers of contract phones.

    i want help changing a number.

    you hijacked my thread for your own philandering bloody ends.

    obviously like the sound of your own voice.


  16. #16
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    Default Re: 3 Mobile change number on contract

    Read the first paragraph on my original reply. Both accurate and on topic. No moral high ground required. You want to leave yourself exposed - be my guest, as it couldn't happen to a nicer guy.

    The fact you find if difficult to communicate in civil manner is one thing, but do us all a favour and find somewhere your contributions might be appreciated.


  17. #17
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    Default Re: 3 Mobile change number on contract

    Civil posts please.

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