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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wonga... The Money Shop... Quick-Quid - The infamous 3 **


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I never knew this site existed... Its pretty cool. The best thing though is how I found it. Defaulted on a Wonga loan about 3 months ago... I have made a ridiculous amount of attempts at getting them to reply to emails and letters... There registered company address does not even accept post?? Is that legal? Anyway... Today I got another email from "the team" but this one was different... It looked pretty convinving but was from Wonga... It was from Barker and Lowe... Legal Recoveries. It even had a company logo and everything. 1 thing was missing... Having worked for a dodgy online company in the past (selling beer not loans) Its pretty instinctive for me to look for tax reference number and registered company number. When dealing with new suppliers simple online checks with Companies House and VIES could normally spot the scams. A collections company probably would not have a tax number but would have a registered company number... the email was weird for them not to include any information about themselves... not even an address or company number. Just a telephone number... next thing I did was a google search to see if this company had a website... first few results... all from The Consumer Forum. Clicked on the first link and was immeadiatly reassured to find, Barker and Lowe do not exist outside of Wonga's imagination and there are lots of people who have been in the same boat... Anyway. The next thing I write will be a strongly worded email to errol the owl at Wonga informing him I will make 13 payments of £14 into the Wonga account (sort code and a/c number found on here) over the next twelve months and he should count himself lucky with the £7 total interest he will get. Luckily they dont have my real house phone number (its an old fashioned number and a didget too short... no payday websites will accept it so they get a fake correct length one instead) and my mobile does not get signal at home... It has meant so far... 3 months down the line not one telephone call from them... Sadly I have had half the amazon through my letter box. If he does not except my offer I will welcome him to pass details of my debt to a REAL collection agency and I will be more than happy see him or his chosen representatives in court. Anyway... Thats wonga...

 

I have 2 other debts too Quick Quid and Money Shop... So far these two have been a nightmare... I have stopped listening to my voicemail weeks ago because it is usually overrun messages asking me to contact some number urgently.

 

I rang quick quid and got put through eventually to some manager and somehow managed to get his extension number and personal fax. Once I subitted all the documents he asked for... including bank statements and my signing on book to prove I had no income other than befefits. He still declined my offer of 50 a month which would have seen my account settled in 6 months. What a dik... Well the next offer he gets will be for a significantly lower amount minus any extra over a much much longer time. Again... Happy to see him in court.

 

Finally the Money Shop... Its really something when an employee openly admits on the phone... Yes Sir... Once you have entered into an acceptable payment plan you will stop being harrassed with constant telephone calls and letters. His exact words not mine... I didnt even use the word harrassed when I spoke... He was trying to use it as a bloody selling point for agreeing to enter into a repayment plan of 60 pound a month... I told him I would think about it and contact him by the end of the week... I am yet to agree an affordable repayment plan with these goons either.

 

Whats awfull is... these three lenders plus a few more seem to crop up in nearly every post... Surely that is saying something?? I dont think payday loans themselves are bad... They way they are regulated is. As for these three jokers... looking at all the posts relating to them it becomes shockingly apparent that they are certainly not honest enough to trade and should be shut down!

 

The worst thing is being 18... going to uni in 4 months and being nearly 4 thousand pounds debt before even starting... Thats another long story invlolving Natwest.

 

Thom

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These companies do need very strict regulation, and the Wonga advert probably sums the company up. some guy working at home on a pc with no other support other than 'outworkers' with dodgy accents and bad echoes on the line....

 

I am glad to have paid these people back and no longer need their 'services'

 

Sadly though even worse companies will come along in their wake should they be closed down or strangled by legislation.

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  • 2 weeks later...

Hi

I have a loan with wonga at the moment and couldnt pay back this month due to having an accident at moment they have stuck £200 plus interest on I have emailed and asked them to take small payments until i am better and even offered to send them pictures of me with knees and arms bandaged but they are refusing. What can i do?

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