I wonder if anyone out there can give me some advice.

Recently some clown decided to throw a house brick through my patio window, this sent shards of glass all over a brand new reclaimed oak extendable dining table, this caused abrasions in the wood. Esure informed us that they would sent a furniture repairer out. He took the top of the table which was in 4 parts.

The furniture repairer brought the dining table back after having it for 3 weeks and the table top now looks worse than when it went. During the sanding process the restorer seems to have opened up imperfections in the wood plus the table has come back a different colour, i.e. the restorer didn’t varnish the table to match what it was previously.

We have complained to Esure about this but their attitude is completely disgusting. The say that we have to prove what it was like before. They are taking the word of the furniture restorer over ours? The furniture restorer has offered to stain the wood to the colour it was before but will do nothing about the imperfections, he will charge Esure for this though (it surprised me they will pay for this because surely he should have done that in the first place.

I am not happy with the restore that has been done, what are my options.

Thanks.

Hello there. I can see that you wouldn't have photos of the table that you'd just bought. Could the shop where you bought it or the manufacturer help at all?

HB

If you are not happy with the information given by the company get your own estimate to make good the damage, and for him to compile a report on the table.

It would also be helpful if you had any photos where the table was in the background....

We have no pictures since it was only a few weeks old when it was damaged and didn't think to take any pictures before it went away for repair; I didn't expect it to come back worse!

So you have no pics and I understand that. Did you read my post earlier about asking the manufacturer or the shop who sold the table to you if they could help?

HB