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    • Yep, I agree with what you are saying, I only mentioned the governing body code of practice as a nod to the fact that I wasn't dismissing the BPA or whoever out of hand, thought that would go in my favour before a judge. I wrote a long post about the BPA CoP earlier but then deleted it because I realised I wasn't talking about points of law but a set of guidelines drawn up by one bunch of charlatans for another bunch of charlatans. It is ludicrous that the 5 minute consideration period doesn't apply if the motorist parks, such nonsense. As for legislation, I was referring to the government legislation (if it is legislation?) document which has been withdrawn. Does that stand until it has been reintroduced? In the explanatory document it is quite clear. Otherwise, how does one hold them to the consideration and grace periods? Or is that at the discretion of the judge?
    • Thank you all   JK, I agree; if they were to accept my full claim today, then the interest would be around 8-9 pounds. If I were them, I would have offered to pay the interest and said no to the 12 pounds for the letters. These have not been mentioned, which is my mistake.   As you pointed out, if the judge were to award at 4% and I did not get the letters, I would get less.   Bank, thank you. I do hear what you are saying. If I am to continue with this, then I will need to pay an additional trial fee of £59. If I win everything, then great, but if I win less the claim and court fee, then I lose out. I am not sure what the judge will think about the interest. I think we have to remember that I won the item and, therefore, did not pay a penny for it. Yes, I have had to purchase an additional one, but maybe the judge will hold this against me. I am content that this is a win. I have not signed any non-disclosure clauses, and they do not ask for this either in their offer. 
    • Are you saying that both businesses were closed? Yet you stayed there for over two hours. . If both were closed than to charge £100 is a penalty since Horizon had no legitimate interest in keeping spaces clear for the company. sake as there were no customers..
    • Well you would think that would be the case. Sadly i doubt there is one honest broker within the BPA or IPC and most of their members. they are there to take as much money as they can from motorists regardless of PoFA.   Take the Consideration  period for example. This is a minimum of 5 minutes to allow motorists to find a parking space, read the T&Cs giving them enough time to leave the car park without having to pay if they decide not stay. Simple. Well it would be simple if it were any other company than BPA [or IPC who have now fallen into line with BPA's "reasoning"].  You see if you decide to stay then despite the fact that during the Consideration period when you still weren't classed as parking , once you accept the terms [with all the underhand little tricks designed to trip you up] that five minutes is now included in your parking time. [No not the parking period because the poor dears who ANPR cameras are apparently unable to work out what the exact parking period is since their ever so infallible cameras [yeah right] are incapable of tracking cars once they are in a car park]. After 12 years they still haven't worked out a way of doing it. Some of them fudge and the majority [with a wink fro their ATA [Accredited Trade Association though it should be Discredited Trade Association] just ignore the parking period all together. This is what BPA claim is the Consideration period Entrance grace period: This is for when motorists enter a car park, read the signs and/or attempt to make payment then leave. In these instances, motorists must be offered a reasonable amount of time before an operator takes enforcement action, but we do not define this time, due to the variance in size and layout of car parks. An entrance grace period for a small, permit-only car park could be below 5 minutes, whereas for a large multi-story this could be 15. But  heaven forbid that anyone should leave 6 or 7 minutes after entering  their member's car parks. . They are dutybound to receive a PCN. This is regardless of how busy the car park would be [Christmas eve for example ] .Our minimum is their maximum. Moving on to Grace periods. Again BPA gobble degook. Exit grace period: This must be a minimum of 10 minutes and this is when a motorist intends to stay – for example, if you paid for an hour but spent a total of 1 hour 10 minutes on-site, you will not receive a PCN. It is important to note that the grace period is not a free period of parking however and should not be advertised as such. If that ten minutes in not free parking what is it. their members all think they can send out PCNs for anything after 1 minute after the exact time never mind ten minutes. Our snotty letters have stood the test of time. Do not try to reinvent the wheel -especially with DCBL . They don't even know what a non compliant PCN is for goodness sake! You already know more about PoFA then they do. However if you include that they will find a way to disabuse the Judge of your logic and the law. So don't give them the chance.  I am sure you have the Parking Prankster going on about the rogues misusing the rules on planning permission by lying and stating that they had "retrospective permission". There is no such thing in English law yet Judges were swallowing it until one Judge pulled up Parking Eye about one of their Witness Statements alluding to "rp" by claiming it was "tantamount to perjury".  It wasn't tantamount,it was plain and simple perjury. Parking Prankster: The great private car park planning approval scam PARKING-PRANKSTER.BLOGSPOT.COM Guest blog from shuteyepark, from the Consumer Action group forums In December 2013 my daughter received a Parking Charge Notice (PCN) fro... Hope it wasn't too long winded Nicky Boy.🙂
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Virgin Holidays CEO email/contact details


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Hi All

 

I am desperate to get in touch with CEO of Virgin Holidays (i'm not sure if it's richard branson or not)

 

I have a complaint and whilst the telephone operators tell me that customer relations is the best section to write to when I do that I get a response from Reservations - which as you can guess when it comes from reservations doesn't answer my complaint and just instead tries to get me to pay them more money.

 

I have richard bransons email which is for virgin atlantic but the automated repsonse says that if the feedback is for virgin atlantic he will ensure it gets to the right person any other companies i.e. virgin holidays should be contacted directly.

 

Hence my search - can anyone help?? Even if someone can provide me the CEO/Directors name that would prob help as it's generally first name.last [email protected] - however [email protected] doesn't working - making me think he is not the CEO.

 

Thanks

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Hi All

 

I am desperate to get in touch with CEO of Virgin Holidays (i'm not sure if it's richard branson or not)

 

I have a complaint and whilst the telephone operators tell me that customer relations is the best section to write to when I do that I get a response from Reservations - which as you can guess when it comes from reservations doesn't answer my complaint and just instead tries to get me to pay them more money.

 

I have richard bransons email which is for virgin atlantic but the automated repsonse says that if the feedback is for virgin atlantic he will ensure it gets to the right person any other companies i.e. virgin holidays should be contacted directly.

 

Hence my search - can anyone help?? Even if someone can provide me the CEO/Directors name that would prob help as it's generally first name.last [email protected] - however [email protected] doesn't working - making me think he is not the CEO.

 

Thanks

Hi

 

I tried writing to her as well.I didn't even get an acknowledgement from any of the directors .a large company that don't seem to care at the top .

 

I posted a comment on Facebook they removed it !

 

Cmon Mr Branson you can do better than this !

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Hi

 

I tried writing to her as well.I didn't even get an acknowledgement from any of the directors .a large company that don't seem to care at the top .

 

I posted a comment on Facebook they removed it !

 

Cmon Mr Branson you can do better than this !

 

I emailed her and the next day had a phone call from someone at her office.....but basically still got nowhere!

 

There customer service leaves a lot to be desired!

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Andie,

 

I am taking them to court, My hearing is on the 8th June 2010.

 

And i agree there customer service is terrible.

 

Wow - I hope you wipe the smug, we are better than you, smiles right off their faces.

 

They have treated me like rubbish - it was a completely different story when they were taking my £6k off me when I booked my honeymoon!

 

I rang them as in between booking and now my son has been diagnosed with a medical condition which means i will have to take pretty hefty medical equipment on the flight and I will need space to give him medical attention during the flight.

 

You wouldn't think this would be a problem for an holiday company that says in their brochure they help all disabled passengers.

 

Well they didn't feel the need to help my son and actually told me that I would be liable for excess baggage on his medical equipment and if I wanted more space I would have to pay for an upgraded seat there and back for us at the bargain price of £2199!!

 

How very helpful!

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Hi sexyfufu

 

I have just spent ages reading your thread!

 

Eerily similar I am also going to Disney for my honeymoon - though thankfully a different hotel!!

 

I'm not going until next July but booked in April this year.

 

It seems I have the same person dealing with my complaint as you had - her name is mentioned once in your thread....and I must say (rather sarcastically) she is a great help!!!!

 

For me as a gesture of goodwill they will allow me to cancel without losing my deposit.......

 

What an absolute joke...I told them they put their financial gain in front of their customers health and this is shameless profiteering - something they have failed to contradict me on.

 

Well on the bright side I have managed to get the exact same holiday with Thomas Cook for a lot cheaper than Virgin so I will be speaking with the helpful lady in the managing directors office on Tuesday to request an immediate refund.

 

I just don't know how they can get away with such things!

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