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    • Dear Sir/Madam, TFL case number: **** I would like to thank TFL for providing me the opportunity to explain my behaviour. I realised the stupidity of what I have done and wish to seek a resolution to this matter. I have no valid excuse for this action and I am extremely sorry and deeply regret my action. I hope you will accept my sincere apologies. Nothing can justify my action. I am aware that TFL are only able to operate if everyone pays their fare correctly and I feel so guilty about attempting to breach public trust. This has caused me sleepness nights and raised my anxieties. I have history of anxiety. This has been a hard lesson learnt. I have never been in trouble with the law in the past and I ensure that I won’t be in the future. I am and will be using my oyster card (PAYG). I would like to humbly appeal to TFL to allow me to settle this matter out of court and avoid going to prosecution given the adverse consequences it can have on me and my family. I am very concerned that prosecution for the first time and I would like to make restitution for my action. Having a criminal offense on my record will have detrimental consequences on me. I have always been a law abiding person and have no previous offences. I would really appreciate if I can be given the opportunity to pay for any unpaid fares plus any charges and/or administrative cost which have been incurred by TFL due to this incident. I am sincerely remorseful and ashamed of myself, and I fully appreciate the severity and stupidity of my transgressions. Again, I would like to offer my sincerest apologies. Yours Faithfully, My Name
    • the date is 19/04/24, so i have until 29/4/24 to reply? Yes, i will send my draft of my begging letter   
    • use the webform if it allows you to attach your evidential documents then do so but do that later depending upon who your bank is.... - but i suspect you will be referred to Mastercard. who is your bank? dx    
    • If i did it through the bank, they seem to have an online form. I wondered if this is the best way or to do a letter, add supporting documents and send them through the post, recorded delivery  ?
    • the process for attaining a charging order is the same no matter what it results in. interim first then latter they can go for a full charging order. at ICO stage its recorded the same on your deeds until a full CO is applied for and granted. however, as in your case, it resulted in simply a restriction k which cannot be converted into a full charging order so the entry remains stating ICO. smart cookies on your side IMHO now ...hope you succeed. dx  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Sureterm cancelled insurance


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I took out a motor insurance policy with Sureterm from the 5th May, 2010. I have now received a RD letter today saying that the policy will be cancelled as they have not received the mileage declaration. They say the cancellation cannot be withdrawn.

The mileage declaration has been sent but as the car was in the garage and the person was away I was unable to get the mileage straight away. Sureterm keep sending me texts but I am unable to open them so think there must be a virus in them or something (if you get viruses in texts).

Are they allowed to withdraw insurance without any recourse to appeal?

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Good afternoon,

 

My name is Mark Jackson and I'm the Compliance Officer at Sureterm Direct.

 

I would like to discuss the issues raised by casey so that we can look to reach a resolution.

 

My contact number is 01480 371024.

 

Thank you.

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Welcome Mark, lets hope you get some satisfaction for the policy holder.

 

It would be nice if you could conduct your business on the open forum for the benefit of others, minus any personal details of course.

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Thank you for your comments.

 

I also hope that we will be able to provide satisfaction for the policyholder and again ask that they contact me.

 

I appreciate and support the ability for customers to express their views on a open forum however our business practice is to enter into a direct communication process to reach a resolution to the satisfaction of those concerned.

 

If after a resolution was reached a customer wished to express their experiences on an open forum, then I would hope that could be considered as a benefit to others.

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Thank you for your comments.

 

If after a resolution was reached a customer wished to express their experiences on an open forum, then I would hope that could be considered as a benefit to others.

 

That will do nicely.

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