Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I have just received a letter from Barclaycard as follows
"I am sorry that you feel the charges you have incurred are unfair. We believe that our charges are both fair and transparent, and we make them clear in our terms and conditions, blah ... blah.
In your correspondence you have outlined case law which you say suppoerts your view. As I am sure you will appreciate Barclaycard is aware of all the information you have drawn to our attention. I must inform you however, that we disagree with your legal analysis.
Putting the above to one side, as a goodwill gesture and without any admission of liability, I am prepared to credit your account with with the difference between the charges that you have incurred and the £12 fee recommended by the OFT. In accordance with the charges you have incurred, this would amount to £***."
I have not put the amount of their offer to protect my identity but it amounts to approximately one third of the total charges.
What I am considering doing is to write them a letter accepting their offer but not mentioning that I intend to proceed with my claim for the remainder plus interest and court fees. The letter will read :-
I refer to your offer dated ***** and would happily accept any refund into my account. Yours faithfully, Joe Bloggs
Does anyone think that this would be OK or do I always have to indicate my intentions in full?
Any advice would be appreciated as the refund will help to pay for another claim I need to start against Citi Cards.