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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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insurer won't pay for lost ring, please help


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Hi, i am very upset having lost my engagement ring :(. The loss adjuster has just visited me and said the only problem he can forsee is the ring not being insured as it was purchased in the USA in 2005 and we don't have proof of having declared it at customs upon bringing it into the UK. He says there is statute / case law on this, but couldn't give me the details and I have google searched to no avail:confused:.

 

Obviously Esure have accepted my premiums for this ring and have the valuation as proof of its existence and value, i have checked their policy and scrutinised their documentation but nowhere does it mention jewellery being bought abroad. I followed their procedure to the letter i.e. it is insured for accidental loss / damage and is a specified item on the policy.

 

Can anyone please help??

Edited by missy100
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Wait until you get a reply from the insurers, I've never heard of an insurer refusing to pay out on something that was purchased abroad that hadn't been subject to UK import taxes.

 

I'd expect the insurer to deal with the claim, so I think you are worrying over nothing

 

Mossy

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I hope so thank you, I've been ill since losing it and now feel worse but yes, I should wait and see. He was very certain though despite not being able to quote the caselaw he referred to.

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I haven't heard of such a case(s) either. I have been racking my brain trying to see where the claims inspector is trying to go with this and the only thing I think he might be trying to suggest is under a principle called ex turpi causa non oritur damnum (of which there are plenty of cases).

 

This is where a claim is made by the Claimant, but the claim is founded on an illegality i.e. in your case, claiming for a ring bought in the USA but no excise duty paid ( I am not saying this is what they will state or plead against you -just a thought).

 

However, in order to repudiate your claim, they would have to, in essence, plead that you had committed a number of illegal acts, which are serious allegations to bring and can't imagine a claims handler making such allegations due to the ramifications of a counter claim for defamation.

 

Personally I think the claims inspector is talking rubbish.

 

I would do what Mossycat says and just see what your insurers say and wouldn't worry too much. If they come back to you with any sort of rubbish then let us know what they say.

Edited by Endymion
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  • 3 weeks later...

Hi, hadn't heard anything from loss adjuster so enquired where claim was up to and now have received a letter advising i am to have a second visit from a loss adjuster, does anyone know whether this is normal or not and what it would entail? I am having to take time off work and they are asking me to have the same information ready that I provided to the first loss adjuster, thank you.

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Hi, hadn't heard anything from loss adjuster so enquired where claim was up to and now have received a letter advising i am to have a second visit from a loss adjuster, does anyone know whether this is normal or not and what it would entail? I am having to take time off work and they are asking me to have the same information ready that I provided to the first loss adjuster, thank you.

 

This is a bit unusual but I have known it to happen before for various reasons, you should press your insurer for an explanation as to why another adjusters report is required.

 

I have never heard of an insurer making exclusions for items purchased abroad. Did you have the ring specifically insured? Some insurers insist that higher value items are added to the policy on top of normal cover. They may refuse to cover an item, or apply a ceiling to the settlement, if no additional cover existed.

 

NOTE** The original loss adjuster was talking out of turn, and more than likely talking nonsense too. He should not be discussing matters with you as he has no authority to settle your claim or otherwise... his job is to provide an assessment for the insurers consideration.

Edited by Itokuzu
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Don't be concerned about a second visit. There are a lot of fraudulent claims being made, probably down to the economic downturn, so Insurers are being extra cautious before they look to settle claims.

 

It could be that they are testing you, to see how you react. I have known in the past for some claimants to suddenly drop a claim, when a bit of pressure is applied.

We could do with some help from you.

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Hi, thanks for your replies, the ring is insured separately on the policy and they are only dealing with the claim when i prompt them - it seems like they are trying to get out of paying for it. I was just confused about a second adjusters visit as there is nothing more i could add to the first visit, the loss adjusters are Cunningham Lindsay if this makes any difference or anyone has had dealings with them? I am very upset as it makes me feel that insurance is not worth the paper its written on when you need it, but they're quite happy to accept premiums for the pleasure! Plus it's now 2 months since i lost the ring and am unable to get a replacement! I don't even think they have supplied the first report to the insurance company and am considering requesting a copy of it........

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Your claim is genuine so you have nothing to worry about with regard the second visit. I know Cunningham Lindsay very well. Some of the biggest insurers in the country sub contract loss adjusting work to them. They turn over huge volumes. They have probably just lost the paperwork! Loss adjusters also sometimes conduct a second visit at the insurers request just to ensure the details provided the second time are comparable to the first and also, bizarrely enough, sometimes even just to provide an opinion to the insurer as to whether you look like you could have afforded the ring in the first place. More often that not though its just because they made a pigs ear of the first report!

 

It sounds like the first loss adjusters comments have unsettled you but as I said early he has no authority to comment at all. If as you say the ring is specifically insured and cover is in order they have to pay the claim. It should just boil down to negotiating a settlement figure.

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  • 1 year later...

Hi There,

 

Did you ever get this sorted with Cunningham Lindsay? I am going through the same thing with them. They have been a nightmare and always appear to be trying to avoid settling the claim. They really are just that... a company trying to adjust the loss down for the Insurer but they have pulled this Customs Tactic on me even after they have approved the claim. It has been 9 months of struggling with them. I have just contacted the Ombudsman Service but would really like to know what happened in your case? What was the outcome after you could not provide the Customs Receipt?

 

Kind Regards

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Hello there and welcome to CAG. Missy100 hasn't been here since last year, so you may or may not receive a reply.

 

It might be better to start your own thread and tell us a bit more if you can, so the guys can advise you.

 

My best, HB

 

 

Thanks HB, well my story is pretty much the same as this except it's been going on for 9 months and the insurance company approved the claim and offered an insulting amount for half the value of the ring even though their own jewellers could not source and remake the ring with a higher budget.

 

I pushed back and it was going on for sometime until recently they came out with this new customs tactic. It has been stressing me out beyond belief as I put everything I had into my fiance's engagement before she was mugged.

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Just keep going with the complaint. You may have to wait for the FOS to make a ruling, which can take many months. There are lots of jewellery related complaints being made at the moment, as highlighted on a recent consumer programme.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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