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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the xx/xx/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the xx/xx/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, xx/xx/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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Carphone Warehouse - new contract instead of upgrade!


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Hi, hope someone can help. I've done a short and long version!

 

Short story - my sister chose Carphone Warehouse to upgrade her phone but they instead created a new account and now she is stuck with 2 contracts - one with her old number which she wants to keep and this new one which she isn't allowed to cancel!

 

Long story: My sister wanted to upgrade her phone to a blackberyy and had previously used Phones4U but swayed by Carphone Warehouse's offer of a free Wii with her upgrade, she went with them. As the account was originally in my mum's name, she phoned CW and asked the account to be switched to her name whilst processing the upgrade. During the conversation with the advisor (which constantly switched between my sister and mum) the advisor asked for my sisters bank details which she gave as this was because (she assumed) the account holder was being changed. Throughout the conversation it was reinforced this was for the upgrade.

 

My sister received her blackberry and ignored the letters that came with it saying 'welcome to vodafone' - again she assumed these were just because she had changed account holder. She swapped her old sim into the new blackberry and didn't notice any difference as she was able to make calls and texts. It was only when she noticed that she couldn't get onto the internet or get access to blackberry messenger that she realised something was wrong. She went to Carphone warehouse and they said it's probably just a data issue and she would need to contact vodafone. Vodafone however said this was a CW fault and it came out during that conversation that they had set up a new account in her name which is why the internet etc wasn't working. She said she had only asked for an upgrade and Vodafone said what CW had done was a misuse of her information and illegal. They however said they could not help.

 

CW initally said it was probably a genuine mistake and said they would find an advisor and phone her back. No phonecall so my sister phoned them back. This other person said that because the 14 days in which to cancel had expired she couldn't do anything about it and is now being forced to pay for 2 contracts. She doesn't want the new contract as she wanted to keep her old number and just upgrade but now she isn't being allowed to cancel the old one. They said they would listen to the intitial recording of the conversation (if there is one) and call her back within 10 days but they haven't.

 

Is she able to a) request the recording? b) cancel her new contract and c) go back to the initial upgrade?

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No to all three, I'm atraid. The SIM is what the contract is all about, not the phone. By not using the SIM, she's 'broken' the deal, and may well find herself liable for both.

 

You need to go to CW and ask why the old contract was not cancelled, and her number ported over? If you can shift some of the blame onto them you might get some satisfaction, but it will depend on what was said at the time.

 

Your sister cannot take on a contract that wasn;t hers originally, this is why it wasn't an upgrade but a new contract. She should have arranged the number port to the new SIM, and all would have been well - but from what you explain both contracts will be current (if not defaulted) and the credit file of BOTH parties now showing bad paymnt markers or defaults.

 

The only person who can upgrade is your mum.

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Hi cyllid,

 

I'd certainly like to take a closer look at things for you and your sister here.

 

To allow me to do this could you ask your sister/mum to get in touch with the Web Relations Team with the details in question by following the steps in our pinned thread here?

 

Once they've done this could you then update the thread with the email reference number they'll get when they receive our automated reply?

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thank you Lee, I will certainly do so.

 

Hi cyllid,

 

I'll look forward to hearing from them soon as we can get this looked into.

 

Thanks,

 

I Can Vouch For Lee At Vodaphone

 

He Does Top Notch Customer Service On All Complaints Ref Vodaphone On The Forum

 

Thanks for the great feedback postggi - it's great to see and appreciated.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Lee,

 

The reference number is #2471620 - I am assuming this is the right number as I couldn't find anything else? She put in her current mobile number (the one she is still using and wanted upgraded) as opposed to the new one the have set up. Let me know if you need the new account mobile number.

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Lee, nevermind but thank you anyway! My sister phoned Carphone Warehouse yesterday and they returned her call today admitting nobody had even attempted to look up the voice recording and upon listening to it they realised their mistake and have agreed to rectify the whole situation.

Thanks for your help :)

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