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    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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    • who gave you the NTH? who was it sent to? thread title updated dx  
    • blimey CAG gave all that FREE help over +6mts and +100 posts and they never even bothered to comeback...
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can i claim this back??


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Hi

 

I purchased a car 2 years ago from Bristol Street Motors and the finance was through british credit trust. When i purchased the car, Bristol Street Motors told me i "had" to take out the 3 year GAP insurance at a cost of £599, otherwise i would not be able to get the finance for the car! I saw on another thread that someone had asked if they could claim back the GAP insurance and someone told them they could.

 

Is this correct? can i claim it back?

 

thankyou

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There are two main types of GAP Insurance:-

 

1. GAP Insurance taken out within 3 months of delivery of a new car – this insurance covers the shortfall or "gap" between the insurance settlement and either the original price paid, a new for old replacement or any finance that is outstanding.

 

2. GAP Insurance bought more than 3 months after delivery or on a vehicle that is over 5 years old – this insurance covers the shortfall or "gap" between the insurance settlement and a Parker's Private Good valuation of the vehicle.

 

GAP insurance is generally required if you take out a lease agreement because although the car is still owned by the dealership or car manufacturer the lease holder is financially responsible for the vehicle. GAP insurance in these circumstances makes perfect sense because it protects the lease holder from financial loss in the case of an accident and we've all heard about people who have lost out when their vehicle has been written off by an insurance company.

 

However, GAP insurance is not always required, is not always suitable and can be missold. It may be missold by dealerships who want the extra money or who are ignorant and just automatically add it to the loan or lease agreement without advising the buyer of what it is or asking them if they want it.

 

As a consumer, you have the right to refuse gap insurance and to be given the appropriate advice.

 

You may not need GAP insurance if:-

 

-- You have adequate cash reserves to cover the shortfall between the insurance settlement and value of the vehicles, and so do not want to pay insurance premiums

 

-- You are already covered through your motor insurance

-- The loan agreement covers any gap in value

-- Your vehicle is heavily discounted so there would not be a gap in value

 

In these circumstances, you would want the option to refuse GAP insurance as it is not relevant to your circumstances. If the GAP insurance is not needed then it can be deemed to have been missold if it was added to your loan, hire purchase or lease agreement.

 

If you have found that GAP insurance has been added to your agreement without your knowledge, where it is not needed or where it is even invalid, then you may be eligible for claiming a refund of policy premiums paid on this missold GAP insurance policy

 

nicked from another site...

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi

 

The GAP insurance was taken out when i completed the relevant forms with the dealership. They told me i had to have it, otherwise i would not get the finance. They told me that if i had to claim if my car was stolen and written off, NOT to claim through my own insurance, but to claim from the GAP insurance because it would cover me more financially than my own insurance would. EG.... IF vechicle was written off, my own insurance would only pay "bottom book" GAP insurance would cover say if i paid £10k for the car, i would get £10k back. Don't know if this is true or not but thats what they told me. I have fully comp insurance myself, and although GAP insurance sounds good, if its true what they tell me, but if its not, then im paying 2 lots of insurance?

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reclaim it!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

is there a standard letter to send to claim back GAP insurance? Also, if i claimed it back successfully, the lender would obviously have to recalculate my agreement yes? Would they recalculate it for the period of time that is left (which is 3 years) or would they recalculate it for the whole 5 years?

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they cannot make yousign a new agreemnet nor vary the term, it will be a restucture over the same period but at a lower PCM.

 

no std letters

 

see the stickies at the top of the forum.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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