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Hi all.
Just finished waging war on Natwest on behalf of my GF and am now drawing lines against Barclays...but they are already playing silly bu**ers.
My GF went into her local branch and asked the cashier for her statements. She was told they would cost £5 and would be in the post asap. Well that was over 2 months ago and nothing turned up. She went in the branch again and they ordered her another set for free. Well i hope they turn up.
I did think about sending an SAR but my GF got her NatWest statements via the local branch with no problems and assumed Barclays would be the same.
Hmm....oh well. I'll keep everyone updated with my progress.
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
Yes good luck.
Unfortunately statements can be discretionary from bank to bank
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Quick update.....still no sign of any statements....i know they get 40 days but i think we're gonna just double check they actualy orderd them...as they forgot last time!!! I think i should have sent a SAR!!!
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
Finaly got round to sending an S.A.R - (Subject access request) yesterday...i've been so busy i forgot about this one...lol..
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
Got me statemants today. That was quick....
£90 in charges....
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
Its doubtful they would want to even think about court for this figure.But it would depend on the account status as to how quickly they sort it.
Closed accounts generally take longer for obvious reasons.
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Ok...
Sent out a prelim on the 22nd and yet to hear anything from them. They have until the 6th before i send them an lba. I'm not sure how long Barclays normaly take to send a "sod off" letter but i thought they might pay up quicker as the ammount is quite small. Oh well.....we'll see won't we.
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
Still nothing from Barclays...well i have my lba ready to go in the post tomorrow.
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
TBH, and despite the illogicality of it, I doubt they'll pay up until the last minute before court, they seem to do this whether your claim is for 50 or 5000 quid
I would looooove to be shown wrong for your sake, btw!
Apologies to people who I was in the process of helping, I may be gone some time.
Thanks Bookworm...hehe...i hope i can prove you wrong.....but i ant holding out much hope...
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
There is of course one benefit you will have if this does get to litigation.........a chance to have the autograph of Keith Jeremiah.......fast becoming one of the banking worlds most famous sons.................
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Well when my post finaly turned up i did in fact get a letter from Barclays...
Dearxxx
We are sorry you have had to contact us about the level of service you have received from Barclays. Thank you for taking the time and trouble to do so.
We are looking into your concerns and will let you have an answer or update as quickly as possible, but no later than 24 October 2006. In the meantime if you wish to discuss this matter further please call us on 0845 609 0806. If calling from overseas please call 0044 113 389 8065.
I enclose a leaflet explaining how Barclays work to resolve complaints. I hope you find this useful.
Thank you for bringing this to our attention.
Yours sincerely
Hmm...i didn't contact them about their level of "service" but the level of their charges....oh well....lba in the post then....
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
Ok.....got a letter today offering me the full £90 back. They've sent me a form to fill out and say they'll pay the money within 7 days of reciept of the form. The form just says i am accepting the sum of £90 in Full and final settlement of my complaint with Barclays. YAY!!!!
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
**Full settlement of £90 offered and accepted on 24/10/06**
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
Congratulations !!
Lightning speed although this is on reflection of the amount being claimed,they will have seen that it was in their interest to settle this without too much effort.
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NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
Kev vs Barclays (on behalf of GF) **WON**
on behalf of my GF and am now drawing lines against Barclays
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