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Right, Egg have again increased my intereset rate from 26.9% to 29.9%.
I wrote to them, asking why they have increased it so much from the level of interest in my CCA of 14.9%. As you may know, getting an actual explanation out of Egg is nigh on impossible.
However, one of their advisors told me that I should have been notified by Egg of the interest rate rise and would also have been given the oppurtunity to 'opt-out' of said rise, by which they mean cancel the card and pay off the balance at the old rate.
When I asked where were these notices of rate rises sent to, he said to your email account.
But guess what, googlemail has emails from Egg defined as Sapm by default, so I have never seen one of these emails, I asked them to resend all previous opt-out and interest rate rises, they say they can't do this.
So basically, beware if you have an egg credit card and suddenly see your interest rate rising without proper notification - unless you include spam email!
This probably means Egg's own Securemail logon not external email.
Hi Mistermind, I checked both, they are not in my Egg Securemail box, but one from egg notifying me of the rate increase was in my googlemail spam folder.
Interest Rate Rises and Opt-out
have again increased my intereset rate from 26.9% to 29.9%.
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Originally Posted by simon1003
