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sent a letter with £10 cheque to request list of charges and barclaycard have replied saying they do not offer copy statements but if i want a copy of the data protection that it will cost £10, please send payment etc etc
sent a letter with £10 cheque to request list of charges and barclaycard have replied saying they do not offer copy statements but if i want a copy of the data protection that it will cost £10, please send payment etc etc
i have already sent a £10 cheque
please advise on what i should do next
many thanks
Hi Tony
Did you send an SAR using a template from the library here, and did you send it recorded?
Have they cashed the cheque?
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
Hi Tony
Did you send an S.A.R - (Subject access request) using a template from the library here, and did you send it recorded?
Have they cashed the cheque?
hi warms
yes i sent the standard letter requesting charges (the same one i sent to Barclays which got me my statements)
i dont think they have cashed the cheque as yet but will find out tomorrow.
i did not send recorded delivery but do have a copy of the letter, also they have recieved it as they have replied !
what should i do ??
You could phone and ask them!
Or you could send them a letter with a copy of your first letter and tell them you already sent them a cheque.
Maybe someone just messed up - they are bound to be quite busy these days
Just one more question: Did they ask if you wanted a copy of the data protection?! I don't understand what they mean... :?
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
You could phone and ask them!
Or you could send them a letter with a copy of your first letter and tell them you already sent them a cheque.
Maybe someone just messed up - they are bound to be quite busy these days
Just one more question: Did they ask if you wanted a copy of the data protection?! I don't understand what they mean... :?
yep, im gonna phone them today
yes they said a copy of the data protection so will be asking that question also.
will let you know as soon as i know
yep, im gonna phone them today
yes they said a copy of the data protection so will be asking that question also.
will let you know as soon as i know
i called them today and explained that i sent a letter requesting 6 years worth of charges and it came back saying that barclaycard does not provide customers with a list of charges as it is on the staements and if i want a copy of my own personell data then i need to send a payment of £10
i told them that i had sent them a cheque for £10 with the letter and he asked who i made it out to, i replied barclaycard and he said it looks as though they have used that to take a payment on my barclaycard account
the person explained that i need to write and request the charges to
dept lrc
data protection team
barclaycard
1234 pavillion drive
northants
nn4 7sg
tel - 01604 254663
any advise on what i should do in regards to this £10 that they have used for my account rather than my payment for the charges ??
Hmm, I think I read about this happening before, but to be honest I don't know what they did about it...
Maybe someone else can help! (Sorry!) It must be somewhere in this Barclaycards thread...
Whatever I post is just my opinion, no more, no less!
......................... ......................... ................... NatWest=>settled in full, no strings! NatWest creditcard=>settled in full, no strings!
yes just seen a thread on page 3 saying that barclaycard are renouned for cashing the cheque as payment to barclaycard rather than using it for a fee, although it does not say what you can do to stop it
i suppose i can only call and complain about this as they have used my money for the wrong payment
will wait until tomorrow to see if anyone else posts advise on this before hand
tony v barclaycard
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Originally Posted by big dutch
