Info for RBS Group Credit Card Claimers

**telewest** · 20th August 2006 06:01

Edited

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NATTIE · 20th August 2006 08:12

Telewest- When you originally posted this, I knew it was important and that many Natwest icon

people had missed this as well. Anyone with RBS icon

Group account. credit cards THIS IS SOMETHING YOU NEED TO READ. INSIDER INFO FROM THE LITIGATION DEPARTMENT.

**welly** · 21st August 2006 09:39

Very Interesting read thanks for posting Telewest

**adb34** · 22nd August 2006 00:33

Thank you for the information. I am just about to put a claim in against the RBS icon

good to know that they fob poeple off.

**jarogold** · 22nd August 2006 02:55

Just want to thank you for posting this thread - i first read it in the RBS icon

section - as it really inspires you not to give up.

Jjust wondering if you have an address for the Executive Complaint team as think I might give them one last try before taking legal route. Also, your brother seems like such a sympathetic guy so if I write direct to him I might get the reply I am looking for!!

**missm** · 22nd August 2006 10:03

Yes Yes-contact Details Puuuhleeeeeeeeeeease!!!

!

**thewifeandI** · 22nd August 2006 12:58

I don't think it's a good idea to do that - don't reveal any information that might lead to him being disciplined if he gets found out. Just write to the department, otherwise we might lose a good source of inside information.

**jarogold** · 22nd August 2006 19:49

I know, I was only kidding. Totally understand that giving out his personal details could jeopardise his job. I was really just looking for an address where the executive complaints department is based so I could write direct to them instead of some customer relations dept who dont seem to have a lot of authority?....

**telewest** · 22nd August 2006 21:34

edited

**jarogold** · 23rd August 2006 08:48

Thanks for the address. I notice however that you have put "(credit cards)" after it but my account is a business account. Would I still send my complaint to them?

**telewest** · 23rd August 2006 22:31

Edited

**jarogold** · 23rd August 2006 23:38

Ok, never mind, was an interesting read anyway. Looks like I will just have to go through the court system to get my money back.

thanks for your help anyway

**Surfer01** · 24th August 2006 13:54

Does this also include the MINT Card as I wish to claim approximately £130 back from them.

**clint1974** · 13th September 2006 16:00

I have only just asked for RBS icon

to reduce my rate but when i telephoned them the other day they said it was a no and that they will be replying to my letter saying so. Would it be worth me sending another letter to this address asking again for a rate reduction as obviously if your a NEW customer you get that great introductory rate but i cannot transfer the balance as my credit score is screwed and i know people on this site have asked this and got reduced rates.

**livelylad** · 13th September 2006 16:05

Edited at op request.

**telewest** · 13th September 2006 16:46

edited

**jimmelling** · 14th September 2006 14:36

Data request sent in and supplied. Claim letter followed with 14 days to respond. I am making a modest £140 claim but with compound interest icon

its probably double that! Now about to send lba icon

.

Tried to ring the Executive complaints team to cut out the letter writing and was given the following number 01702 371247. Turns out thats the Ombudsman icon

complaint number and they are going to get someone to ring me back today?? We'll see!

**telewest** · 27th September 2006 20:19

edited

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Melling v MINT

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