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    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
    • Paragraph 23 – "standard industry practice" – put this in bold type. They are stupid to rely on this and we might as well carry on emphasising how stupid they are. I wonder why they could even have begun to think some kind of compelling argument – "the other boys do it so I do it as well…" Same with paragraph 26   Paragraph 45 – The Defendants have so far been unable to produce any judgements at any level which disagree with the three judgements…  …court, but I would respectfully request…   Just the few amendments above – and I think it's fine. I think you should stick to the format that you are using. This has been used lots of times and has even been applauded by judges for being meticulous and clear. You aren't a professional. Nobody is expecting professional standards and although it's important that you understand exactly what you are doing – you don't really want to come over to the judge that you have done this kind of thing before. As a litigant in person you get a certain licence/leeway from judges and that is helpful to you – especially if you are facing a professional advocate. The way this is laid out is far clearer than the mess that you will get from EVRi. Quite frankly they undermine their own credibility by trying to say that they should win simply because it is "standard industry practice". It wouldn't at all surprise me if EVRi make you a last moment offer of the entire value of your claim partly to avoid judgement and also partly to avoid the embarrassment of having this kind of rubbish exposed in court. If they do happen to do that, then you should make sure that they pay everything. If they suddenly make you an out-of-court offer and this means that they are worried that they are going to lose and so you must make sure that you get every penny – interest, costs – everything you claimed. Finally, if they do make you an out-of-court offer they will try to sign you up to a confidentiality agreement. The answer to that is absolutely – No. It's not part of the claim and if they want to settle then they settle the claim as it stands and don't try add anything on. If they want confidentiality then that will cost an extra £1000. If they don't like it then they can go do the other thing. Once you have made the amendments suggested above – it should be the final version. court,. I don't think we are going to make any more changes. Your next job good to make sure that you are completely familiar with it all. That you understand the arguments. Have you made a court familiarisation visit?
    • just type no need to keep hitting quote... as has already been said, they use their own criteria. if a person is not stated as linked to you on your file then no cant hurt you. not all creditors use every CRA provider, there are only 3 main credit file providers mind, the rest are just 3rd party data sharers. if you already have revolving credit on your file there is no need to apply for anything just 'because' you need to show you can handle money. if you have bank account(s) and a mortgage which you are servicing (paying) then nothing more can improve your score, despite what these 'scam' sites claiml  its all a CON!!  
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Vodafone - Reclaiming remaining credit on a deceased PAYG account ***RESOLVED***


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Hi,

 

I am just asking a question regarding Vodafone's procedures regarding claiming money back from an account. My mum passed away last August leaving £136 of credit on her phone. After numerous phone calls to Vodafone, they said I could claim the money back as long as I sent in her death certificate with a cover letter and I would be reimbursed via cheque.

 

However, today I have received a response from the letter that I sent to them stating that I cannot receive any credit via cheque/bank transfer but must transfer it to another Vodafone account. This poses a problem as everyone in my family has contracts on other providers, therefore no Vodafone account to transfer it to.

 

When I phoned customer services this morning, they told me the decision could not be overruled as it was Head Office that had sent me the letter and all I could do was write a letter back stating my circumstances.

 

Surely, because I've been told by the head of the deceased accounts department that I can receive the money back via cheque there is something they can do? I'm going to ring an ombudsman on Monday regarding this matter, but was hoping someone on here may be able to shed some light for me.

 

Any help would be gratefully appreciated.

 

Sue x

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I don't think you have any solid grounds for demanding this money back. This was a service which you late mother paid for, as long as they keep the balance on the sim to be used then they are providing the service that they were paid for.

 

Use the credit up if you still have the sim. If not, get a Vodafone PAYG sim, take them up on their offer to transfer the credit to it, and then use it up.

 

As for being previously told they would refund via cheque, i can only imagine that this was human error as the person involved had thought that head office would agree. In terms of this they owe you an apology for the error of judgement, but still not grounds for them to alter their policy.

 

Take the credit to another Vodafone sim and use the credit up. Or one other option might be to write back to head office asking if they can transfer the credit onto a contract account's balance, that way they are still retaining the money rather than issuing a cheque (worth a shot!).

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Hi,

 

I've tried asking them to transfer the money to my contract but because it isn't with Vodafone, they won't allow this. Which I do understand. The part I don't understand, and which infuriates me, is the fact I was told at least 3 times that because I didn't have a Vodafone account, the money could be refunded back to me.

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Hi Sue,

 

Apologies for the confusion which has arisen here.

 

In order to get this resolved could you send the Web Relations Team an email by following the instructions in our pinned thread Vodafone Webteam-for Customers With Problems? When emailing us you'll need to provide us with the mobile number which has the credit, a contact number for yourself should we need to get in touch with you and a Credit Card number to which we can issue the reimibursement to and we'll get this passed to the correct department for you.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Lee,

 

Thank you very much for your response, I will certainly do that. Please could you clarify what you mean by credit card? Would a bank account / sort code do or do you need a specific card details?

 

Many thanks,

Sue

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Hi Sue,

 

It's always a pleasure to help a member of CAG.

 

From I understood from my enquiries this afternoon we'll need a specific Credit Card to which we can issue the reimbursement.

 

Should you not have a Credit Card could you provide us with details of a Debit Card and bank account and we'll see if can process the reimbursement another way.

 

In the event we need any further information we'll get in touch with you again.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 1 month later...

Not happy!!! Over 30 days has now gone by, and the cheque that is supposedly on its way to me has not arrived. I'm really sick of Vodafone now, I've been chasing this issue since October 2009 and had 3 promises of cheques on their way to me only to not receive them! Lee, please could you update me on this so that I can get it sorted.

 

Many thanks,

Sue

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Sue,

Theres been a gap,of a month since you reported so we dont know whats gone on.

Presumably you was told a cheque was on the way.

I am sure Lee will respond and give some explanation although he can only advise conclusively within his remit.

As much as he wants to resolve things-this relies very much on others acting and if that does not happen then we are back to square 1.

No doubt he will follow this up.I will email him and point him here in any case.

Meantime keep us posted.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Not happy!!! Over 30 days has now gone by, and the cheque that is supposedly on its way to me has not arrived. I'm really sick of Vodafone now, I've been chasing this issue since October 2009 and had 3 promises of cheques on their way to me only to not receive them! Lee, please could you update me on this so that I can get it sorted.

 

Many thanks,

Sue

 

Hi Sue,

 

I'm sorry to see that you've not received your cheque yet.

 

In order for me to look into this for you could you let me the email reference you will have received when you contacted us last month?

 

Failing this could you PM me with the email address from which you emailed us from and I'll try to track the details down from that?

 

Thanks and I look forward to hearing from you again soon.

 

Sue,

Theres been a gap,of a month since you reported so we dont know whats gone on.

Presumably you was told a cheque was on the way.

I am sure Lee will respond and give some explanation although he can only advise conclusively within his remit.

As much as he wants to resolve things-this relies very much on others acting and if that does not happen then we are back to square 1.

No doubt he will follow this up.I will email him and point him here in any case.

Meantime keep us posted.

 

Thanks for flagging this Martin.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi, yes apologies.

 

After Lee advised me just over a month ago, I emailed the Vodafone Web Team and emails were exchanged, I was informed that a cheque for the credit of £136 would be on its way but to allow 30 days for it to arrive.

 

@Lee I have PM'd you my email address as I seem to have misplaced the email whilst switching email clients :-|

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Hi,

 

Just heard from Lee who has cleared up the issue of the cheque for me, the credit still on my mum's account should be in my bank within the next 5 working days *fingers crossed*

 

Just want to thank Lee for his time spent sorting this out for me :)

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Just a quick update to inform everyone that my refund was cleared into my bank this morning, I am so happy and glad that this is finally over with to a satisfactory outcome.

 

Lee, thank you very much for all your help with this matter and for the very quick resolution to my problem. Your help has been gratefully appreciated!

 

You can now mark this thread as resolved :D

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Thread title ammended to reflect-Thanks Lee.

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Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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No I just looked.

Thanks-thats very interesting !

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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