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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Vodafone - Reclaiming remaining credit on a deceased PAYG account ***RESOLVED***


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Hi,

 

I am just asking a question regarding Vodafone's procedures regarding claiming money back from an account. My mum passed away last August leaving £136 of credit on her phone. After numerous phone calls to Vodafone, they said I could claim the money back as long as I sent in her death certificate with a cover letter and I would be reimbursed via cheque.

 

However, today I have received a response from the letter that I sent to them stating that I cannot receive any credit via cheque/bank transfer but must transfer it to another Vodafone account. This poses a problem as everyone in my family has contracts on other providers, therefore no Vodafone account to transfer it to.

 

When I phoned customer services this morning, they told me the decision could not be overruled as it was Head Office that had sent me the letter and all I could do was write a letter back stating my circumstances.

 

Surely, because I've been told by the head of the deceased accounts department that I can receive the money back via cheque there is something they can do? I'm going to ring an ombudsman on Monday regarding this matter, but was hoping someone on here may be able to shed some light for me.

 

Any help would be gratefully appreciated.

 

Sue x

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I don't think you have any solid grounds for demanding this money back. This was a service which you late mother paid for, as long as they keep the balance on the sim to be used then they are providing the service that they were paid for.

 

Use the credit up if you still have the sim. If not, get a Vodafone PAYG sim, take them up on their offer to transfer the credit to it, and then use it up.

 

As for being previously told they would refund via cheque, i can only imagine that this was human error as the person involved had thought that head office would agree. In terms of this they owe you an apology for the error of judgement, but still not grounds for them to alter their policy.

 

Take the credit to another Vodafone sim and use the credit up. Or one other option might be to write back to head office asking if they can transfer the credit onto a contract account's balance, that way they are still retaining the money rather than issuing a cheque (worth a shot!).

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Hi,

 

I've tried asking them to transfer the money to my contract but because it isn't with Vodafone, they won't allow this. Which I do understand. The part I don't understand, and which infuriates me, is the fact I was told at least 3 times that because I didn't have a Vodafone account, the money could be refunded back to me.

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Hi Sue,

 

Apologies for the confusion which has arisen here.

 

In order to get this resolved could you send the Web Relations Team an email by following the instructions in our pinned thread Vodafone Webteam-for Customers With Problems? When emailing us you'll need to provide us with the mobile number which has the credit, a contact number for yourself should we need to get in touch with you and a Credit Card number to which we can issue the reimibursement to and we'll get this passed to the correct department for you.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Lee,

 

Thank you very much for your response, I will certainly do that. Please could you clarify what you mean by credit card? Would a bank account / sort code do or do you need a specific card details?

 

Many thanks,

Sue

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Hi Sue,

 

It's always a pleasure to help a member of CAG.

 

From I understood from my enquiries this afternoon we'll need a specific Credit Card to which we can issue the reimbursement.

 

Should you not have a Credit Card could you provide us with details of a Debit Card and bank account and we'll see if can process the reimbursement another way.

 

In the event we need any further information we'll get in touch with you again.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 1 month later...

Not happy!!! Over 30 days has now gone by, and the cheque that is supposedly on its way to me has not arrived. I'm really sick of Vodafone now, I've been chasing this issue since October 2009 and had 3 promises of cheques on their way to me only to not receive them! Lee, please could you update me on this so that I can get it sorted.

 

Many thanks,

Sue

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Sue,

Theres been a gap,of a month since you reported so we dont know whats gone on.

Presumably you was told a cheque was on the way.

I am sure Lee will respond and give some explanation although he can only advise conclusively within his remit.

As much as he wants to resolve things-this relies very much on others acting and if that does not happen then we are back to square 1.

No doubt he will follow this up.I will email him and point him here in any case.

Meantime keep us posted.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Not happy!!! Over 30 days has now gone by, and the cheque that is supposedly on its way to me has not arrived. I'm really sick of Vodafone now, I've been chasing this issue since October 2009 and had 3 promises of cheques on their way to me only to not receive them! Lee, please could you update me on this so that I can get it sorted.

 

Many thanks,

Sue

 

Hi Sue,

 

I'm sorry to see that you've not received your cheque yet.

 

In order for me to look into this for you could you let me the email reference you will have received when you contacted us last month?

 

Failing this could you PM me with the email address from which you emailed us from and I'll try to track the details down from that?

 

Thanks and I look forward to hearing from you again soon.

 

Sue,

Theres been a gap,of a month since you reported so we dont know whats gone on.

Presumably you was told a cheque was on the way.

I am sure Lee will respond and give some explanation although he can only advise conclusively within his remit.

As much as he wants to resolve things-this relies very much on others acting and if that does not happen then we are back to square 1.

No doubt he will follow this up.I will email him and point him here in any case.

Meantime keep us posted.

 

Thanks for flagging this Martin.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi, yes apologies.

 

After Lee advised me just over a month ago, I emailed the Vodafone Web Team and emails were exchanged, I was informed that a cheque for the credit of £136 would be on its way but to allow 30 days for it to arrive.

 

@Lee I have PM'd you my email address as I seem to have misplaced the email whilst switching email clients :-|

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Hi,

 

Just heard from Lee who has cleared up the issue of the cheque for me, the credit still on my mum's account should be in my bank within the next 5 working days *fingers crossed*

 

Just want to thank Lee for his time spent sorting this out for me :)

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Just a quick update to inform everyone that my refund was cleared into my bank this morning, I am so happy and glad that this is finally over with to a satisfactory outcome.

 

Lee, thank you very much for all your help with this matter and for the very quick resolution to my problem. Your help has been gratefully appreciated!

 

You can now mark this thread as resolved :D

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Thread title ammended to reflect-Thanks Lee.

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Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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No I just looked.

Thanks-thats very interesting !

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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