Thread: Update

Apologys for absence, bereavement in the family. Hope someone can advise. The bank (Abbey) received my letter for information relating to bankcharges for past 6 yrs on 06/07/06. They adviced on 10/07/06 that they do not hold data on their systems dating back 6yrs, but would supply the data they hold within 40 days. They added any earlier transactions have been archived onto microfishe, which is not covered by the Data Protection Act. These archived transactions will not therefore be supplied to me under the Data Protection Act and will not be subject to the 40 day ruling (40 days expires 19/08/06) They so far sent 13 mths of duplicate bank statements,when i compared them to originals i kept,i noted the information of charges data not printed as listed on the original. I wrote a letter to voice my disgust at this and they replied this could not be helped. In the meantime i forgot to cancel a standing order to a relatives abbey acct, i had £74.81 in the bank and they authorised this £100 S/Oleaving my acct overdrawn. I sent a written complaint against this as thye have charged me £50 for what they say is another transaction for £9.87 which they authorised when insufficent funds existed, but according to the bank statement that transaction occured prior to the £100 S/O. As mentioned i have complained and advised the bank i will not continue to pay my salary into this current acct, thus not pay tthis latest charge as a matter of principle.

Can anyone advise if i have jepordised my bank charges request and was i correct not to ensure funds were available to pay the latest charges as i have done for the past 6 yrs, the bank acknowledged my complaint and will 'investigate the issue' In addition is the bank correct re: the archived data not being subject to the DPA?

Thanks for any reply, i now have the time to read the info on this site and contribute appropriately...Regards Lenka44

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Hi there,

I had the same from Abbey - 13 months of statements with no charges listed and was told I would have to pay for any more as they were on microfiche. I contacted the Information Comissioner's Office to ask if microfiche records weren't covered under the data protection act and they advised me to make a complaint against Abbey. I've done this and have recently heard back from the ICO to tell me they are going in to see Abbey on 6 September. They also say that they have assigned a team of 3 people to inspect Abbey's microfiche records to deterine whether or not they fall under the scope of the Act.

Keep on their back!

KS

Thanks for info,like many of us, this whole scenario is new to me, to date Abbey have not requested further payment, however i will follow your instructions.

Lenka44