Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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  1. #1
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    Default Is B.T. under CCA regs

    Can anyone tell me if B.T. are under the CCA.

    I would like to CCA them if at all poss....

    They have sent a Bill with £61. added "towards adminicon costs"

    But, if I contact them with a payment plan they "MAY" be able to reduce
    the Fee".

    sir Fussalot.


  2. #2
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    Default Re: Is B.T. under CCA regs

    I don't think they are however you are entitled to question how they arrive at their figures, IMHO if they are excessive then they can be seen as penalty charges.

    Andy

    Advice is based on my personal opinion, and what I have learnt from this forum.
    If you need legal advice please consider consulting a lawyer.


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    Default Re: Is B.T. under CCA regs

    No, BT phone accounts are not covered under the CCA. Same as electricity/gas accounts etc.


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    Default Re: Is B.T. under CCA regs

    That's about right........

    This is why they are so beligerent when it comes to "customer care".

    Had aletter off them recently saying if bill not paid by , so and so date

    they would suspend service. Fair enough. But,

    date on letter was 10 days previous to my receipt of the letter

    which was sent by TNT so no date on envelope.

    letter arrived Tuesday, thought " i must sort this out at the weekend.

    service suspended thursday.

    Grumpy, Fussalot


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    Default Re: Is B.T. under CCA regs

    if you go to Ofcom they will say any charges 'should' only cover costs and not make a profit yet won't take action on behalf of the consumer and if you go to BT they will say that Ofcom has cleared the charges are legitimate.

    then BT say they have won many court cases bought by consumers reclaiming adminicon charges etc.


  6. #6
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    Default Re: Is B.T. under CCA regs

    This has allways been the problem with B.T.

    Burt surely, they would have to be able to prove charges?



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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE