Thread: Is B.T. under CCA regs

Can anyone tell me if B.T. are under the CCA.

I would like to CCA them if at all poss....

They have sent a Bill with £61. added "towards admin costs"

But, if I contact them with a payment plan they "MAY" be able to reduce
the Fee".

sir Fussalot.

No, BT phone accounts are not covered under the CCA. Same as electricity/gas accounts etc.

That's about right........

This is why they are so beligerent when it comes to "customer care".

Had aletter off them recently saying if bill not paid by , so and so date

they would suspend service. Fair enough. But,

date on letter was 10 days previous to my receipt of the letter

which was sent by TNT so no date on envelope.

letter arrived Tuesday, thought " i must sort this out at the weekend.

service suspended thursday.

Grumpy, Fussalot

if you go to Ofcom they will say any charges 'should' only cover costs and not make a profit yet won't take action on behalf of the consumer and if you go to BT they will say that Ofcom has cleared the charges are legitimate.

then BT say they have won many court cases bought by consumers reclaiming admin charges etc.

This has allways been the problem with B.T.

Burt surely, they would have to be able to prove charges?