Thread: Bank taking charges out of my benefits

Hi,
the best I can offer you is this link

The Consumer Forums - Is your bank taking away your subsistence money?

The advice to look at our new subsistence FAQ is very good advice.

Also, if they are telling you that there are rules about handing money back to you, then you should ask them where the rule is written. If they rely on this kind of stuff then they are obliged to identify the rule they are relying on.

I would say that you are entitled to recoup your benefits under the 1992 Act. However, that itself doesn't cancel the charges. They would then merely roll up the unpaid charges into a separate debt and pursue you for them.

My suggestion to you is to forget the benefits money which they have taken from you so far. It is too complicated to pursue them for benefits - and yet still have the charges debt hanging over you.

I would begin by following our subsistence FAQ and seeing what happens.
If you follow the instructions we have given to the letter and they ignore you then let us know and we will help you deal with it. I have a little piece of secret weaponry which I am aching to try out.

Now, as far as getting your charges back, what correspondence have you received from the bank about them?

By the way, you are probably someone who does of lot of their dealings with the bank on the phone and you don't record your calls. DON'T.

Do everything in writing. Or get a call recorder. truecall is best. It may be too expensive for you - but you will never regret it.