Thread: Bank duplicates an online payment ... what now

Originally Posted by old_andrew2007

Have you received any correspondence form your bank

No not as yet

Have you contacted your bank? Transfer issues are very rare, but like Forum posts that are duplicated, can be traced back to the initiator doing something that causes the problem, even here on GAC when it appears the system has gone to sleep - a few RETURN presses generate multiple messages can (because the server is working slowly) are not captured and rejected.

Many financial websites warn of the risk of making duplicate instructions, and in this light a claim for 'compensation' would ultimately fail. Clearly you would have told the CC that the error existed and to return the funds, so your loss (apart from the day or so the funds were out your account) would be minimal.

If you would lose interest, then your bank if it agreed to take the blame for the double debit, could refund the interest lost as a measure of customer goodwill, but for compensation? I don't see this happening.