Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    Basic Account Holder pinkribbon Novitiate

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    Default Customer Compliance officer home visit

    Hi.
    I have received a letter this week stating that a customer compliance officer will be visiting my home next week because there is a query in my claim for benefits. The letter has come from the Jobcentre plus office, I currently claim income support.
    I have read a few threads on this site but am still a bit confused by it all. What is a customer compliance officer? Am I being accused of anything here? The only thing I can think of is that last week I received a letter from the benefits office asking if my Daughter is planning to stay in full time education because she turned 16 last week. I sent the form back stating that yes she was going to college full time in September. She received her college place acceptance letter this week.
    Would this be the reason?
    They have asked me to provide ID. A passport, driving licence,utility bills, rent agreement & a bank statement bearing my name and address. I do not have a passport, but I have a provisional licence (still trying to pass my test!) & I have gas bills & etc. I do not have bank statements because I only use online banking. I have printed out a statement for them though & I have my tenancy agreement. Will this be ok?
    Thanks for the help in advance. I am feeling quite upset about it. It all seems very official.


  2. #2
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    Default Re: Customer Compliance officer home visit

    Compliance visits are usually for cases where there has been an allegation which is believed to be either mallicious or otherwise without substance, but they are duty bound to follow it up by making checks on a person's claim, circumstances and identity.

    Fraud Investigators are different from compliance and are usually used where there are enough indicators to throw substantial suspicion upon the validity of a claim. In some cases, FIS (Fraud Investigation Service) have looked into a case, find nothing of interesticon and refer it down to compliance to go take a "look see".

    In most compliance cases, the outcome is "everything is fine, but be sure to inform us if your circumstances do change in the future". It's very rare that anything comes out of a compliance case.

    My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

    Please do not seek, offer or produce advice on a consumer issue via private message; it is against forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.
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  3. #3
    Basic Account Holder kerrygold2 Novitiate

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    Default Re: Customer Compliance officer home visit

    Hi pinkribbon
    There is nothing to worry about i had them to come to me last week. I got the same letter just like yours they are only coming out to check that nothing have changed they was only at mine for 15 mins.


  4. #4
    Basic Account Holder pinkribbon Novitiate

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    Default Re: Customer Compliance officer home visit

    Thank you for the replys! I feel a bit better now. To think that someone would make a false allegation about me & go to the trouble of ringing the DWP is scary! How sad. I just try to keep myself to myself & try to do the best I can every day. I can't believe some people can sleep at night!


  5. #5
    Basic Account Holder pinkribbon Novitiate

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    Default Re: Customer Compliance officer home visit

    Hello everyone. Just to update you that I had my interview today which lasted about 25 mins. The lady was very nice, & explained that an allegation had me made that I had a partner living with me. I explained that I am with someone, gave his address & explained that he is moving in in April once I can add him to the tenancy (I will have been here a year on April 9th so can then add another tenant) We never had any intention of trying to lie about it, so that's fine. I explained that he is here a lot because of our son & picks him up from school some days. She had no problems with that. I had to sign a statement & then she left.
    I am more upset that someone (I know who!) would waste the time of busy people with nasty lies. We are just trying our best in life, we are both applying for jobs & just want a stable decent life. The people I strongly suspect are so called family, who are very sick & twisted. I have nothing to do with them & do not let them near my children. What makes me laugh is that these people (who have done this to lots of other people that have upset them) have NEVER worked in their lives!! They get DLA for all the children, funded school taxis (eventhough they have TWO cars in the household) money for being carers, free money to buy sofas & holidaysicon, & all the rent paid, PLUS lots of benefits!! (I know this because it is bragged about around the family with glee) Two of the Sons, aged 16 & 23 do have some learning difficulties, but the Daughter aged 21 is Fine, yet they say she is has a learning problem so they could get over 1000 worth of free computer equipment!! And these people report me!
    I get a small amount of Income support & am trying everyday to look & apply for jobs. I never moan about my situation & just try to do the best I can everyday. I don't nose into anyone's business, & am just trying to make plans to improve our family life. I have no intention of claiming anything illegally because there is no need.
    I am sorry to ramble. I must be more upset than I realised! Anyway, to anyone in the same situation, just be honest. The compliance team are just trying to do their jobs & have to follow up all allegations. They know better than anyone what sad, thick, losers there are out there that have nothing better to do with their pathetic existences than make up lies.
    Fraid they made a mistake with me - they will have to think up another cowardly way to get their kicks next time. xx


  6. #6
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    Default Re: Customer Compliance officer home visit

    Why don't you report them anonymously of course? We would.


  7. #7
    Basic Account Holder pinkribbon Novitiate

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    Default Re: Customer Compliance officer home visit

    Quote Originally Posted by Surfer01 View Post
    Why don't you report them anonymously of course? We would.
    LOL! Now there's a thought? No, I would not even bother TBH. People like this will get there's in the end without my intervention. xx


  8. #8
    Basic Account Holder spacehopper7 Novitiate

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    Default Re: Customer Compliance officer home visit

    Having read the thread, I thought I'd share my experience with you all.

    I had a letter and consequently a visit from a compliance officer last week. It seems that they had recieved "an anonymous" call saying that I had a partner living with me who was working and had been for the last 3 or 4 years!!! My first thought was "how come you are only just visiting me now"? Then the penny dropped!!!

    I am disabled and a single parent claiming income support. I have just won a case in the high court which means I am owed between 25,000 and 30,000 but I'm having a fight on my hands so haven't declared it yet because I haven't had a penny so far.

    From the questions she asked and the information she had, it was abundantly clear to me exactly who had made this false allegation. I strongly suspect it was the defendant in the court case, I have no doubt whatsoever!!!

    I was accused of having my boyfriend living with me when in actual fact I am single and have been since February. The name she had on her paperwork was my ex-husband's who is practically my carer. He visits daily but lives with his parents. The only time he is in my house during the night is when I am very ill and he sits up with me. I answered all of her questions and signed the statement but am now left wondering what happens now. The Officer gave me no indication of how things would now proceed and I have been left unable to sleep and worried about what is going to happen.

    I despise these so called "do-gooders", they stick their noses into other peoples lives without getting their facts correct first but in my case this "anonymous" caller is even more dispicable because I think/know it was my sister!!!!!!


  9. #9
    Basic Account Holder spacehopper7 Novitiate

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    Default Re: Customer Compliance officer home visit

    Update to last post:

    Well it seems that I have worried myself sick for nothing. I received a letter this morning telling me that no action is being taken and that my money will still be paid into my designated account.

    Having told the truth to the compliance officer I certainly feel vindicated but at the same time I am annoyed that someone can make a single phone callicon and throw my life in chaos. It has not only caused the bebefit office extra work, but it has put me under needless stress.

    Whilst I accept that there is a need for these compliance officers, I also feel that the system doesn't allow for honest people who are accused malicously. It appears that anyone can ring the benefits office and spout a load of rubbish and automatically you are presumed guilty!

    Luckily everything turned out fine for me, but good luck to anyone else now finding themselves in this position, my thoughts are with you!


  10. #10
    Basic Account Holder loan_ranger Informative loan_ranger Informative loan_ranger Informative loan_ranger Informative loan_ranger's Avatar

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    Default Re: Customer Compliance officer home visit

    Hi spacehopper, if you'd been a M.P. things would have been looked at very differently.
    http://www.consumeractiongroup.co.uk...ml#post2952300

    Kindest regards,
    Paul.

    I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - see this post by Joa, great advice and links!
    I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.
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  11. #11
    Basic Account Holder spacehopper7 Novitiate

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    Default Re: Customer Compliance officer home visit

    Thank you for that loan ranger, I found it quite amusing!

    What I'd now like to know is, since the benefit office is now fully aware that I will be getting my inheritanceicon soon (hopefully), obviously I am going to declare it. I might add that I had every intention of declaring it but have even had that taken out of my hands because of my malicous caller. They are just waiting to hear from me, as they stated in their letter.

    So my question is how much money am I allowed to have in my bank account before it affects my benefit. But more importantly, am I going to have to endure another visit from a compliance officer? I found the experience unpleasant to say the least, as was she!!!!

    Regards,
    Karen


  12. #12
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    Default Re: Customer Compliance officer home visit

    You can have up to 6000 before it affects benefit.

    Your benefit will be reduced by 1 for every 250 or part of 250 between 6000 and 16000.

    If you have 16000 or more you will not be entitled to means tested benefit, until the amount falls back below 16000.

    Non means tested benefits such as DLA would not be affected.

    My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

    Please do not seek, offer or produce advice on a consumer issue via private message; it is against forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.
    (exceptions for prior authorisation)


    If my advice has been helpful, please show your gratitude by taking a moment to click on the star icon on the bottom strip of my post






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  13. #13
    Basic Account Holder spacehopper7 Novitiate

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    Default Re: Customer Compliance officer home visit

    Thank you for the information Erica.

    As I am disabled, I fully intend to buy a car with my inheritanceicon. I also intend to pay off my debt. Will the benefit office take this into account? If I spend my money on a car, will they still say that it is an asset and reduce my benefit accordingly.

    I'm not very "clued up" on the benefits system having been married for 13 years. I've never had to worry about these things before and I'm finding it a bit of minefield now that I am an single!


  14. #14
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    Default Re: Customer Compliance officer home visit

    There are areas where they can treat a claim as if the claimant still had the money. This is known as "deprivation of capital". Each case is treated on it's own individuality and there is no way of knowing for certain, how a Decision Maker would view your case.

    The crux is that if they feel you have spent money that you could have used for living expenses on items which were not necessary, they can treat your claim as if you still had the money. For example, if a person spent their money paying off a priority debt (debt secured against their property for example) it would perhaps be acceptable but if a person spent their money paying off non priority debts (personal loan, unsecured) it could be considered deprivation.

    This explains what are priority debts and non priority debts

    My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

    Please do not seek, offer or produce advice on a consumer issue via private message; it is against forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.
    (exceptions for prior authorisation)


    If my advice has been helpful, please show your gratitude by taking a moment to click on the star icon on the bottom strip of my post






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