Thread: PPI Claim refused welcome finance final response

Welcome final response recieved PPI Claim
Hello
I received this final response from welcome this morning.
I am sorry that you have had to make a complaint. At welcome financial services wevtake complaints very seriously and will do our best to resolve the issuess as quickly as possible.

I regret to inform you that my decision is to reject you're complaint because it is outside the relevant time limits. I understand this will be a dissapointment but what follows is my explanation of why I have rejected your complaint and how the time limit applies.

The rules of our regulator FSA state that where a complaint relates to an event that took place more than six years ago we are not required to investigate your complaint.

It then goes on to say this is because it is very difficult to fairly investigate events that took place a long time ago. The law also allows firms to destroy documents and records more than six years old. This makes a fair investigation very difficult.

It then goes on about how to complain to the Ombudsman.

What is my next step from here do I write to welcome again or go to the ombudsman any advice you can offer is greatly appreciated thanks

Thank you
origanally it was a company called the claims guys who took on the claim for PPI in January this year everything seemed to be going well they even said at one point that welcome had addmitted errors on the agreements.
I heard nothing for two weeks so I called them they advised me that welcome were no longer investigating my claim as they had to have been sold to me by 27/2/2003 both my agreements are later than that so I called them back they said they would speak with a manager and get back to me which they did this time saying the date had been up dated and they had to be after jan 2004. Told them I was going to the Ombudsman to which they said there wasn't much point as he wouldn't be able to do much more. Although welcome have written a final response regarding this claim can I still contact them to take this further or go straight to the obdusman this is all so confusing thanks for your time and help.

Been on to welcome no luck there, I checked with the FLA following findings on MSE website according to them if an agreement was signed before 6th April 2007 then the FSO cannot help. Although it states on the FSA webpage that welcome have been members with them since 4/11/04. Any way telephoned the FLA and they have a complaints procedure that I can complete. Advised that welcome could still refuse to investigate even if the FLA complain and should maybe contact citizen advice with my claim to ensure I have proper grounds to claim.
What now GIVE UP?
No never I contacted the FSO anyway I was told there that although welcome finance was not a member of the FSA register until 04/11/2004 they were under the Genaral Insurance Council from February 2003 therefore my claim can be investigated and the FSO will look into this for me.
I wish this was as easy to do as I had thought lets hope it pays off because I am NOT giving up

Re: PPI Claim refused welcome finance final response
Been on to welcome no luck there, I checked with the FLA following findings on MSE website according to them if an agreement was signed before 6th April 2007 then the FSO cannot help. Although it states on the FSA webpage that welcome have been members with them since 4/11/04. Any way telephoned the FLA and they have a complaints procedure that I can complete. Advised that welcome could still refuse to investigate even if the FLA complain and should maybe contact citizen advice with my claim to ensure I have proper grounds to claim.
What now GIVE UP?
No never I contacted the FSO anyway I was told there that although welcome finance was not a member of the FSA register until 04/11/2004 they were under the Genaral Insurance Council from February 2003 therefore my claim can be investigated and the FSO will look into this for me.
I wish this was as easy to do as I had thought lets hope it pays off because I am NOT giving up

now that you have had a final response from welcome, then contact the fos let them look into it, it will take time but it will also cost welcome £400-£500 for the fos to investigate your complaint.

Ok thank you I think that's my best option thank you for your time and help I will keep you posted on my progress!

Originally Posted by lisa1975

Thank you
origanally it was a company called the claims guys who took on the claim for PPI in January this year everything seemed to be going well they even said at one point that welcome had addmitted errors on the agreements.
I heard nothing for two weeks so I called them they advised me that welcome were no longer investigating my claim as they had to have been sold to me by 27/2/2003 both my agreements are later than that so I called them back they said they would speak with a manager and get back to me which they did this time saying the date had been up dated and they had to be after jan 2004. Told them I was going to the Ombudsman to which they said there wasn't much point as he wouldn't be able to do much more. Although welcome have written a final response regarding this claim can I still contact them to take this further or go straight to the obdusman this is all so confusing thanks for your time and help.

PPI is PPI regardless of how long ago. They may not have their records but you will have your bank statements showing what you paid.
Write to Welcomes PPI claims department direct. Thats right. A seperate department for PPI claims. There must be one heck of a lot of us!!

Originally Posted by BigCannon

PPI is PPI regardless of how long ago. They may not have their records but you will have your bank statements showing what you paid.
Write to Welcomes PPI claims department direct. Thats right. A seperate department for PPI claims. There must be one heck of a lot of us!!

They have the agreements it was them that I got a copy from they are just not investigating my case as they say because they were signed before 2005 they are no longer required to investigate. I have complained to the ombdusman hopefully they will be able to help!

Go to the fos anyway as when I called an explained welcomes final response to my claim being outwith time period the fos advised me that although they weren't registered with the fsa then they were registered under the general insurance council since feb 2003 and they may be able to go down that route instead it's worth a pop anyway what have you got to loose and as someone on here advised me it will cost welcome £300 to £400 having the fos involved.

Hi Lisa, I am writing to them again this morning. On looking at the agreements again, I see they have added the administration fees to the total of the loan (£75 in each case) and are charging interest on that as well. This is not allowed under the rules. They must surely know this!!

Hi
just to say that's my complaint posted to the fos along with all my evidence against welcome finance fingers crossed for me! I will keep you updated cheers.

Hip hip hooray Hi just thought I would let you all know that my claim with welcome finance through the financial ombdusman has been a success. I recieved a letter from the FO informing me that welcome have decided to settle my PPI claim. There is no settlement figure provided this will be sent by welcome to me direct although I have recieved instructions as to how my settlement should be worked out. I will attach the settlement payout advice I have recieved from the FO and if there is any one kind enough and clever enough to work out what I should expect as a settlement I would be extremely gratefull.

Hi there, well done you. I am just looking through all the PPI stuff as I have just started my quest for claiming PPI from Egg.
Did they agree to pay compound interest?
Did you ever speak to fos or was it all by letter?

Keep us all informed!!