Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

+ Reply to Thread
Results 1 to 5 of 5
  1. #1
    Basic Account Holder ravenbluemoon Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Aug 2006
    Posts
    43

    Default Can BT supply an incoming call log?

    This thought came to mind as I am sorting out a few harassment cases for people - can BT send you a listing of all the call made TO your landline number?

    I'm thinking this as yes, you can by one of those "phone logging machines", but at 100 odd, it's beyond the reach of most people. At least then if BT can come up with the goods, it will be evidence to send to the authorities. Fair enough, it will probably cost a couple of quid (like an SARicon?) and it will only show non-withheld calls, but that would be a good option for the cases I'm working on.

    It is an idea to try?


  2. #2
    Gold Account Holder
    Help the CAG!!
    Download our toolbar
    alfwithhair Highly informative alfwithhair Highly informative alfwithhair Highly informative alfwithhair Highly informative alfwithhair Highly informative alfwithhair Highly informative alfwithhair Highly informative

    Follow Real_CAG on Twitter

    Cagger since
    Apr 2007
    Posts
    3,603

    Default Re: Can BT supply an incoming call log?

    I would think BT would be able to supply this info, although knowing them there is probable a charge.
    BT is the best person to ask.
    Nusense calls section.

    If you are receiving persistent nuisance calls, please contact our specialist advisors at the Malicious Calls Bureau on 0800 661 441 (24hrs, 7 days a week). However, if you are receiving abusive, threatening or obscene calls, malicious or otherwise distressing to you, then you should report them to the police


  3. #3
    Basic Account Holder ravenbluemoon Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Aug 2006
    Posts
    43

    Default Re: Can BT supply an incoming call log?

    OK, thanks. I don't mind a charge TBH, it'll only be in the region of 10 if it is an SARicon type request (if it falls into this category). Also, the cost of this could be passed on to the harasser if it progresses to court.


  4. #4
    Gold Account Holder
    Help the CAG!!
    Download our toolbar
    harrassed senior Authoritative harrassed senior Authoritative harrassed senior Authoritative harrassed senior Authoritative harrassed senior Authoritative harrassed senior Authoritative harrassed senior Authoritative harrassed senior Authoritative harrassed senior Authoritative harrassed senior's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Jan 2009
    I am in
    a much better mood now
    Posts
    4,593

    Default Re: Can BT supply an incoming call log?

    In my experience it really does depend on who you speak with at Bt.

    2/3 years ago I was being harrassed and despite changing my telephone number twice, this person still managed to get this number. I had 2 lines, one was purely for Sky Television and never used for calls incoming or outgoing, the number was never given to anyone, but he got it.

    I then found out, quite by accident that this person was a BT employee!!, but do you think I could get any help from BT - No. I had loads of proof but they were just not interested. I live in a small village and he telephoned almost everyone in the village leaving nasty insinuations about me, but BT would not help me or the Police by providing tracking/tracing. Many of the numbers he used were purely for LifeLine Assist telephones!!

    Anyway just my two pence. Hope you find them more helpful.

    Every journey begins with a single step

    Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

    If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You


    The only person entitled to your Personal Finance details is a Judge not a DCA

    Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

    Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.
    Follows
    0
    Following
    0

  5. #5
    Classic Account Holder
    Help the CAG!!
    Make a contribution
    ozzywizard Highly informative ozzywizard Highly informative ozzywizard Highly informative ozzywizard Highly informative ozzywizard Highly informative ozzywizard Highly informative ozzywizard Highly informative

    Follow Real_CAG on Twitter

    Cagger since
    Jul 2006
    Posts
    2,331

    Default Re: Can BT supply an incoming call log?

    They do have the facility to do this and it should be released to you on request but only to the home address that is registered.

    write to this addy for request. Although it would be covered SARicon, they should release information without the request.

    Customer Service Manager
    BT Customer Correspondence Centre
    Durham
    DH98 1BT


    I am a consumer helping other consumers. Together we can and will make a differance. Please double check any information or advise I may give as I like yourself am learning as I go along in life.
    1) give a small donation to this site to keep it going because without this forum I would know nothing.
    2) Use your experience to help somone else on another thread.

    Please do not PM me, my mail address is my username at this site address . I will not under any circumstances give out advise or help through mail, only on the open forum, however feel free to mail me to point me towards your thread and general talk etc.
    Follows
    0
    Following
    0


Viewing CAG on a small screen? Switch to the mobile version of the site

Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE