Thread: Mrs M and other son in law

My son in law has had an account with Woolwich then taken over by Barclays. Last Year they stuck him with the reserve, and when he went over this they were charging him £22. He called them and told them to take the reserve off his account and he was told that they could not and by law they could do this.
About 5 mnths ago he went over his limit again and the charges were mounting up we went to the bank and explained to an advisor that this was getting rediculous he told us we could cancell the reserve but only when he paid all the charges off. I asked him why they told us on the phone that it could not be done and he informed us that there was no such policy and we must have been mistaken, I called him a liar.

My son in law changed banks and wrote to barclays registered office in Nov 09 to complain at the same time I did an SAR.

We waited and waited and finally I sent another letter this month.

He got a reply today.




Have sent a reply back advising them that all data includes statements and coms logs.

will let you know what happens

Mrs M

Hi everyone have had a lot of response since my last post so will break it down.

Never got a reply from the legal dept. Sent another few letters to them with the threat of the ICO for not giving me the documents pertaining to the Reserve Charge, finally got a reply back.








What a load of bull.

Sent them another letter informing them I have spoken to ICO and have been advised to put in a complaint to them regarding the letter they say I can only have for legal issues.

Have put the compliant into the ICO and will now await reply to both.

Will update as soon as I hear anything.

Mrs M

Had another letter from them.



Obviously they are not worried about the fact that we have put in a complaint to the ICO, do they know something we dont.

Will see what the ICO say although I am not holding out any hope where these people are concerned.

Mrs M

Hi .

Put the complaint in to the ICO had a letter back from them with reference number etc, will update when I have more.

Mrs M

Thanks Noomill

Not holding my breath on this one as we all know what these bodies are like at sticking by the banks.

Mrs M

Had another letter from the ICO just to let me know they are still on the case.

Mrs M

Okay still waiting.