Thread: New Brighthouse Employee

[post removed by original poster]

...which is why I always quote the original post in my replies!

See HERE

Cheers
Lefty

Originally Posted by Ryan1991

Heyy, I will be joining brighthouse as a customer account advisor very soon, I was wondering if any ex-employees would be able to explain to me what this actually means? My manager told me it would have something to do with chasing up people who miss playments? Will that mean i will be assisting in robbing the poor?

Also I am new to this forum and have found past threads verry intresting keep up the good work

So...

You already work for BrightHouse... have applied for (and been accepted for) a promotion to a customer account advisor (debt chaser)... and you come to a consumer advice forum to find out what the job entails????

Look, I've been involved with BrightHouse, and I know that anyone being considered for a position of account advisor/asset recovery would have to be someone who fully understands the BrightHouse system, has a proven track record, and - most importantly - has the "right stuff" for the job!

Here's some clues (from a recent BrightHouse online vacancy):

"..Debt collections experience preferred (although not essential, as we tend to make it up as we go along...). You should have an understanding or knowledge of debt management (pay up - or the kitten gets it!) and successful collection techniques ("Unplug that telly, missus - it's coming with me!"). Heavy lifting is involved (Get yer ass off that suite, missus - it's coming with me as well!"). You will be responsible for the recovery of products to minimise company asset and cash losses (Get 'em back, wipe 'em over, and re-sell 'em...) and establish a strong working relationship with our store network and provide them with effective support... (Graduates of RADA with good acting skills are preferred, as you may, from time to time, have to pretend you are a bailif...)

Good luck!


Cheers
Lefty

Originally Posted by Signaller

Lookinforinfo,
just been looking at another thread (Useful information Re:Brighthouse).Ryan has posted on post#2.Seems to confirm what you thought. Interesting that he/she has not commented here since.
Regards

Yep - here's ryan1991's other comment (left on a information only "sticky" thread for some reason...)

Originally Posted by Ryan1991

Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

"...Aren't BrightHouse only trying to help people furnish their homes affordably?..."

"...what about the thousands [of customers] who have a good experience?..."

"...although I do agree that BH sometimes mislead customers..."

(BrightHouse PR dept take note: Great new strapline for the Home and Away tv sponsorship campaign!)

I will only say this: It must REALLY p*** off the directors at BrightHouse head office when over-enthusiastic employees come on here and trample over thousands of pounds worth of very carefully prepared PR, and meticulously worded statements!

Good luck with his promotion!


Cheers
Lefty

oh dear another PR exercise that went wrong , bye bye TROLL

Oh - and just one little advisory note to the OP...

BrightHouse DO monitor these forums on a daily basis... It won't take much for them to work out who the new customer account/asset recovery advisor is at their latest store... (too much info, Ryan1991... way too much info...)

Cheers
Lefty

Originally Posted by Ryan1991

WOOOOW!!
Seriouslyyy, I Only Wanted To find out if any other BH employees knew what the job would inccour asI do not work for BH at the moment, Honestlyyy why thr big attack!!
I AM NOT Trying to get anybody in trouble, merly asking if anybody knew what the job was about HONESTLY!!

And I couldnt Reply sooner as I was at my current work and finished at 10pm!

Don't panic - I'm not attacking you, mate... I've already told you what the job is about:

"..Debt collections experience preferred (although not essential, as we tend to make it up as we go along...). You should have an understanding or knowledge of debt management (pay up - or the kitten gets it!) and successful collection techniques ("Unplug that telly, missus - it's coming with me!"). Heavy lifting is involved (Get yer ass off that suite, missus - it's coming with me as well!"). You will be responsible for the recovery of products to minimise company asset and cash losses (Get 'em back, wipe 'em over, and re-sell 'em...) and establish a strong working relationship with our store network and provide them with effective support... (Graduates of RADA with good acting skills are preferred, as you may, from time to time, have to pretend you are a bailif...)

All the best!


Cheers
Lefty

Originally Posted by Ryan1991
WOOOOW!!
Seriouslyyy, I Only Wanted To find out if any other BH employees knew what the job would inccour asI do not work for BH at the moment, Honestlyyy why thr big attack!!
I AM NOT Trying to get anybody in trouble, merly asking if anybody knew what the job was about HONESTLY!!

And I couldnt Reply sooner as I was at my current work and finished at 10pm!




How many people go for a job without knowing about the company ?
These days Employers are likely to ask at interview what YOU know about THEM !
Theres no shortage of info about Brighthouse on the internet-not all of it geared to prospective employees.
By your own admission you have already read lots on CAG.
That should have told you something already.