Saints v Beneficial Visa & Others
Hi All,
Well we have well & truly embarked on our quest to gain back what is ours!
I have sent off all DPA's & Prelims now, and have received a letter today from Clare Plummer as shown below:
Re: Complaint XXX/XXXXX
Thank you for your letter dated 10th August 2006; I have now fully investigated the matters raised.
Default charges are charges payable if customers do not make the required minimum payment by the payment due date, if they exceed their credit limit, or if a payment to their credit card account is returned unpaid. The amount of these charges, and the circumstances, in which they are applied, is set out clearly in HFC Bank Ltd's credit card agreements. We believe that our charges to customers are fair and reasonable.
The OFT has recently published the findings from its enquiry into default charges on credit cards. HFC Bank has carefully considered the OFT's publication and does not accept its findings. However, the OFT's investigation has led to a change in market practices and we have therefore decided, for commercial reasons and in the interests of customers, to reduce our credit card default charges for the future. These changes do not affect charges that have already been applied. Accordingly, I regret that we are not prepared to make any refund of default charges or provide any compensation payments. I hope I have been able to clarify HFC Bank's position on credit card charges.
Thank you for taking the time to contact me to bring this matter to my attention, I am only sorry it was
necessary for you to do so. I hope that matters have now been resolved to your satisfaction, however,
should you require any additional information or further assistance, please do not hesitate to contact me
on 0121 2XXXXXX.
Usual fob off...... lbaon its way :o)
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