Thread: My Parents' V Barclays-Time delay??

Hi,
has anyone here had any success in claiming a missold endownment policy from Barclays?
My parents never received the letters informing them that their endownment policy wasn't doing well until, apparently, their third letter. As soon as my mum read this she wrote to Barclays to complain that they were missold the endownment policy, they argued that she had complained too late and she should have complained when she received their first letter, my mum argued that she lives in a very rural area where sometome the post gets lost or delayed (which is true), Barclays insisted that they sent the letters so my mum had to complain to the Financial Ombudsman where she got a very insensitive adjudicator who dealts with the case (Adjudicators deal with cases before a Ombudsman) and said that the rule is, basically, if Barclays showed proof that they sent the letters then that is good enough so he wouldn't even look at the case of the policy being missold being as my mum hadn't issued her complaint in the given time threshold (from Barclays' apparent 'first' letter)

Now, i have at the ready 3 neighbours who are willing to sign a statement saying that they share the exact same post code as my parents and that they have in the past received post for my parents and have, at some point, also had post missing. I am going to help my parents, if i can, but i must admit that having done a bit of research on the fos i am a bit aprehensive being as they are known to side with the banks...and i have read that they are funded by the banks...although i dont know if this is true!
Please can anyone tell me have they had any success claiming a missold endownment against Barclays?
And is my parents' claim a non-starter?
many thanks in advance- Buel

Hi, My parents' have had their endownment miselling claim turned down by the Adjudicator due to the fact that they are time barred. My mother explained that quite often we dont receive the the correct post for our rural address in the hills of Wales but didn't go into detail, the adjudicator turned down their claim as Barclays 'word' that they sent two letters (one in 2001 and one in 2005) is apparently good enough! Now, i am writing to the adjudicator again, on their behalf, but this time clarifying the following points regarding the postal probl;ems we suffer: * There are 25 addresses that share our post code * There are four extremely similar farm names to ours in the vicinity that share our post code, by this i mean that our farm name is 3 words and the other four farms all use at least one word from our address * I have at least two neighbours willing to make sworn statements that they have regularly received letters meant for my family, as have we received post meant for them. * Unbelievably(and i swear this is true), even today we have received a letter for a completely different name and address in our village Do you think there is a possibility that these points may help the adjudicator look at my parents' case? Ps- how relevant is it that my dad was unemployed through long term sickness when sold the endownment and that the salesman didn't ask by what means my dad would pay off any excess remaining moneys owing on the mortgage and that it was due to mature after my dad had turned 65? many thanks in advance-Buel