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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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gardx con by welcome


essexboy
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hi

 

When i purchased both my cars from Welcome Finance i received what i was told was a free car kit consisting of products supplied by guardex.

 

I have recently found a warranty from gardx supplied by welcome from when i purchased my last car.

 

I have looked through the paperwork that i received when i purchased the car and can find no mention of gardx but have had £300 charged for extras.

 

I contacted gardx on the number provided on the warranty and enquired about thier product. I was told it cost between £300-£400 and was protection of the paintwork of the car and if any damage caused by weather, industrial fallout they would remedy the problem subject to t&c.

 

I quoted the warranty number for my last purchase and it seems that they had no records of this transaction or the previous transaction for my old car.

 

It seems Welcome are supplying this product under false pretences and charging their customer for a warranty that is non-existant.

 

This has happened on both my cars from welcome, so this is not an isolated incident.

 

I can provide evidence that this is a practice that is encouraged by Welcome as i have a document breaking down commission paid to an agent on completion of a sale clearly stating "add gardx to cash price".

 

underhand way of conning Welcome customers out of more money

 

Has any body brought cars with this "free car kit"

 

essexboy

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Funny you should mention this on our original hp agreement (was rewritten) it says Gardx on it i think at £299...i shall have another look at this thanks for the heads up!

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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hi just jue

 

how did you get on with the fos, i spoke to my local branch manager that clearly stated that gardx was not included in my agreement despite showing an extra for £299.

 

i have been in correspondence with gardx themselves and having provided proof of my warranty under their headed paper are now they are saying my warranty may have been lost in their update of a new data system.

 

my warranty having been active for two years without any contact from gardx officially acknowledgeing my purchase are now saying that as i have not purchased a conserver my warranty is invalid.

 

surley Gardx has to aknowledge rceipt of my purchase as it states clearly this document has to be registered within 30 days.

 

as this is a warranty of purchase is their a cooling off period that allows me to cancel this warranty if i am aware it has been misold

 

anybody had any dealings with this lot as any help would be most appreciated.

 

essexboy

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Iv had another look on my hp agreement and in tiny writing it says inc GX im assuming that is gardx...

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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beyondhope

 

i am told that the price for gardx is normally £299 -£400 and in the commission statement i provided you it clearly states include gardx within the cash price.

 

Although i think they slipped my gardx through extras in my pre-statement and this would only show up as a cashprice for goods within the credit agreement

 

if this has been done i received a single sheet of paper(blue) with gardx protection as its heading this is the warranty, no other correspondence has been recieved in my case.

 

hope this helps you

 

essexboy

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beyondhope

 

i am told that the price for gardx is normally £299 -£400 and in the commission statement i provided you it clearly states include gardx within the cash price.

 

Although i think they slipped my gardx through extras in my pre-statement and this would only show up as a cashprice for goods within the credit agreement

 

if this has been done i received a single sheet of paper(blue) with gardx protection as its heading this is the warranty, no other correspondence has been recieved in my case.

 

hope this helps you

 

essexboy

 

Thanks essexboy I have had NOTHING with Gardx on at all ever so they can look for my query on that one too me thinks :)

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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hi beyondhope

 

gardx will not be shown on credit agreement, as i have stated before gard x is included within the cash price as the commission sheet i provided you states gardx is included in the cash price.

 

So If you have received the car care kit you can be sure you have paid for it in some way.

 

i have spoken to gardx and the lady i spoke to agreed no agreement existed and after further correspondence with gardx they are claiming that my policy may have been lost when they transfered to a different computer system.

 

i dont know how you can prove if you have purchased a product/warranty unless you have an actual warranty then again if you do have a warranty and you did not realise you purchased this product, gardx will not honour this warranty unless you have purchased the conserver on an yearly basis.

 

So it looks as if the few cloths and small bottles of products justify the £299 cost and as this included within the cash price welcome charge interest on this

 

another con by welcome

 

has anybody actually realised they have purchased this product at the point of sale.

 

essexboy

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Sorry I meant a piece of paper my original agreement does say inc GX at the cash part i meant i never received car kit or a piece of paper with any reference on or anything

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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hi beyondhope

 

try e-mailing [email protected] with your concerns, i do not hold out much hope as she is adamant that any agreement is between welcome and ourself despite the fact i have a warranty agreement.

 

at least i received the few cloths and small bottles of cleaner, surely if you have gardx within the cash price you have paid for something

 

essexboy

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Thanks essexboy I will certainly be trying to find out what it is thats been added in and add it to my list of complaints :rolleyes:

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Hi, I'm still waiting for the FOS to pull their finger out and decide about my complaints (5 in total) including the GARDX, I did get a piece of paper when we took out the car, but we were not allowed to cancel the GARDX, this was already on the agreement.

 

JJ

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to all

 

if you unsure and think gardx is included within your agreement it is normally next to the mak and model in your agreement and will be under "inc gx"

 

This is further evidence Welcome include this product within the cash price as it is not a seperate charge as other insurance are.

 

It is clear welcome offer a "free car kit" as a ruse to sell a product on behalf of Gardx and any warranty is subject to an annual purchase to Gardx

 

i am a complete simpleton and my belief is that as it is a warranty/insurance and has been purchased through buying the product (albeit unaware the product has been sold to you).

 

Can gardx justify the cost of a few rags and some cleaners that we could all purchase through ou local stores

 

With any product provided by welcome a cooling of period is mandatory after receipt of confirmation of purchase of the product/insurance/warranty and normally after receiipt of any policy.

 

Welcome have failed to supply a true cost of this product and furthermore have increased the cost by including this within the cash price by adding interest, therefore increasing any commission paid to Welcome agents by the company supplying the product.

 

essexboy

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hi tonycard

 

looks like you have been sold gardx and if your agreement is over a year old and have not bought the conserver any warranty is in Gardx opinion, none and void

 

did you know if you had gardx

 

essexboy

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hi tonycard

 

so was i and proberbly many others

 

nice [problem] not only charge you a fortune for some rags and cleaner, but cop the interest on it also

 

This is all in the knowledge that the warranty will in all likely become invalid as the purchaser knows nothing about this [problem].

 

essexboy

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  • 2 weeks later...

HI Essexboy, I have had my reply from the fos, they agreed with Welcome on all of my complaints, but funnily enough there was no mention of my complaint about the GARDX. I am not taking their review and I am seeking further advice about this.

 

JJ

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the gx is gardex is something put on the paint to protect it no part of the model etc hope that clarifies abit more

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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