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    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
    • Nice to hear a positive story about a company on this form for a change. Thank you
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Free computers and 1 years Broadband Internet for Families on Low Income.


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Free computers for low-income families

 

More than a quarter of a million families will be able to claim free computers and internet access under the Home Access programme. The programme is designed to boost the achievements of children from lower income families.

 

Apply via the Home Access website, or call 0333 200 1004

 

Home Access - Home Access

 

Home Access is a government drive which will help low-income families to get access to a computer and the internet to get online at home.

The Home Access programme will allow 270,000 families with children in years 3 to 9 to apply for grants to buy computers and broadband connections from approved suppliers.

 

If you are a low income family receiving certain benefits you could qualify for a grant to buy a computer and/or a minimum of one years’ internet access.

 

Depending on what you need, the grant allows eligible familes to buy one of the following packages:

 

1. full package (a computer, one year's internet access, service and support)

2. a computer with service and support only

3. one year's internet access only

 

You can also request an application form from the Home Access Grant Helpline by calling 0333 200 1004.

 

Check Eligibility;

 

Have a look at the eligibility requirements below. You may be able to qualify for a Home Access grant if you:

• Answer yes to three questions in Section one

AND

• Answer yes to at least one question in Section two

 

Section One:

Are you a parent or guardian responsible for and living with a child…..

…who is in school years 3 to 9?

…who attends a state-maintained school in England full time**?

…who has not already had a computer from a Home Access Grant or similar programme, such as Computers for Pupils?

 

Section Two:

Do you receive at least one of the following?

• Free school meals for your child***

• Income based Jobseeker’s Allowance

• Income support

• Child Tax Credit but not Working Tax Credit and an income of less than £16,040

• Guaranteed Pension Credit (not Savings Credit)

• Income-based Employment Support Allowance

• Support under Part VI of the Immigration and Asylum Act 1999

 

Contact Home Access if you believe that you are someone you know may be eligible.

 

PLEASE NOTE!

 

If you already own your own computer and already have a Broadband Internet Connection you may not be eligible.

:-|Impossible is I'M Possible:lol:

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I have to thank you I think it was you, discussing this very issue on another thread. I rang them up after reading your comment and found we qualify and the form arrived a couple of days ago. Just got to fill it in now.

 

My two kids have problems with their reading/dyslexic and they suggested it would be possible to get desktop with colored keys etc to help with the letters.

 

Daughter over the moon and said she could start to do homework online with the school, so we will keep fingers crossed.

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this is a slow move from the government many other countrys have it in place already - never the less a good move in theory. hopefully it will be successful, unfortunatly it is only those i believe on low income or single parents only who qualify, no mention yet for the disabled who would greatly benefit from such actions.

 

p.s. who is paying for it and is the connection to the internet free?

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Is this just for England looks like

brilliant idea

 

 

I have seen kids happy like never before. :D

:-|Impossible is I'M Possible:lol:

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Got the form in front of me, oh I have a panic just looking at forms. But from what I gather so far its aimed defiantely at the kiddies.

'You must be the adult responsible for the child you are applying for'

 

It also says first come first served so got to get it done rather than sit on the form like I tend to do.:)

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The form is really easy to fill out. Just take your time and go through it. If you dont understand anything then there should be Guidance Notes that came with the application and you can refer to them. It didnt take me long to fill it out.

 

I phoned up for an application form on the the 18th of January, got the application on the 23rd of January, sent it back the same day, received my documents (proof of my Child Tax Credit and Child Benefit) back on the 30th of January and another letter saying i had been given the grant. I am now waiting for a Card so i can buy a laptop from one of the Approved Suppliers.

 

I already have a pc but it is very slow and a pain in the neck at times. My daughter will be able to use the laptop when i am on the pc and there will be no more arguments in my house.

 

If anyone wants a list of the Approved Suppliers then send me a PM and i will give you the links.

 

I gave my mum the phone number to get an application form but she forgot to phone them so i did it for her. She will have me filling the form out for her as usual.

:cool::cool: Blondmusic :cool::cool:
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when the application pack arrives they ask you for an up to date letter from child benefit, well at least one thats less then a year old.

We all know that child benefit didnt send out letters of entitlement in 2009 because the government changed uprating day.

so the last one that eveyone will be able to find is 2008, no good

child benefit have been illundated with requests for letters, so if you are thinking of applying get in quick and phone child benefit as soon as possible

next letter isnt due out to April 2010

 

Shouldnt the children sitting their GCSEs exams get it as well, up the age limit ?

Edited by MIKEY DABODEE
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who is paying for these laptops?

 

I believe it is the Government who are paying for it. Great idea. I thought i didnt qualify until i read it in my local paper.

 

Micky, i had no problem finding a Child Benefit letter. I didnt have my Child Benefit number handy when i applied for Child Tax Credit so i had to call them and they would only give me the number in writing. They were pretty quick sending it though. I kept the letter and used it when i had to apply for the Home Access Grant.

:cool::cool: Blondmusic :cool::cool:
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I'll have to get off my bum and fill it in tommorow. I am a bit of a hoarder so if tear a few cuboards apart, I'll find a child benefit etc letter;)

 

I when doing ou course was offered free computer and large screen to help me, I didnt fill it in and lost out, more fool me.

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I'll have to get off my bum and fill it in tommorow. I am a bit of a hoarder so if tear a few cuboards apart, I'll find a child benefit etc letter;)

 

I when doing ou course was offered free computer and large screen to help me, I didnt fill it in and lost out, more fool me.

 

Honestly it wont take you long. I filled out the form quicker than i could find my Child Benefit letter. You go for it.

:cool::cool: Blondmusic :cool::cool:
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Yesterday I waited (rather wasted) 25 minutes on child benefit helpline 0845 302 1444 just to get a CHB ref no. but no joy. Then found a different number (geographical though) on saynoto0870 and someone was on the line right after the first ring.

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MIKEY DABODEE you seem quite ignorant and flipant, you compare payments of laptops to payments of war. im sorry but i feel that is totally uncaring and out of order.

 

if it comes across like that to you then thats fine by me

 

my brother is serving out there and of course we support him and we are proud but I have my doubts to why he has to be there, but he has none

we just have the worry and the wait

 

its just nice to see money going on enjoyable things

Edited by MIKEY DABODEE
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if it comes across like that to you then thats fine by me

 

my brother is serving out there and of course we support him and we are proud but I have my doubts to why he has to be there, but he has none

we just have the worry and the wait

 

its just nice to see money going on enjoyable things

 

 

My nephew is there as well Mickey and I feel the same. Lets hope they are home soon

 

 

I think the free laptops scheme is an excellent one, lets hope everyone who is entitled to it applies and are successful in their application.

 

It should be extended to Wales and Scotland as soon as possible, its only fair

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