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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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DLA first payment date.


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If Its awarded on the monday then you should get a payment on the wednesday of that same week if its paid weekly, no three days waiting,

but if you are being paid four weekly then it will be the fourth wednesday after the award.

are you on any other benefits

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lol :D a premium paid in time saves a lot of hastle

 

See I told ya Life-goes-on you are in safe hands now.;)

:-|Impossible is I'M Possible:lol:

If you think the advice given is useful then show your appreciation by clicking on the scales.

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Just had money paid today bank account today, and also the letter about it has arrived.

The letter states I'm being paid from 05/11/08.

I have checked my paperwork which states 31/10/08,

also the tribunal paperwork states 31/10/2008.

Is it best to ring up and ask why the dates differer?

 

Also been paid 2009 Christmas bonus which was £10

 

Does anyone know what was the "qualifying week" was for 2008?

 

Thanks for any help.

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Just had money paid today bank account today, and also the letter about it has arrived.

The letter states I'm being paid from 05/11/08.

 

I have checked my paperwork which states 31/10/08,

also the tribunal paperwork states 31/10/2008.

Is it best to ring up and ask why the dates differer?

 

Also been paid 2009 Christmas bonus which was £10

 

Does anyone know what was the "qualifying week" was for 2008?

 

Thanks for any help.

 

Its paid correctly, :)

 

awarded from 31/10/08 thats a friday

and you got paid it on the 5/11/08 thats the first wednesday after the award. If its a full weeks DLA then thats right.

 

As to the Xmas bonus its paid the first week in December,

Edited by MIKEY DABODEE
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Hi Mikey, still a bit confused.

 

Letter states "This is for the DLA that we owe you from

05/11/2008 to 02/02/10.

 

Worked it out from the 5th and I make it the same as the letter (within 25p).

But if I worked it out from the 31st it's an extra £25.

 

So I know they haven't paid me for the 31st, 1st, 2nd 3rd & 4th.

 

So either they only start paying from the first Wednesday, there is a 5 day waiting, or they have calculated it wrong.

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Hi Mikey, still a bit confused.

 

Letter states "This is for the DLA that we owe you from

05/11/2008 to 02/02/10.

 

Worked it out from the 5th and I make it the same as the letter (within 25p).

But if I worked it out from the 31st it's an extra £25.

 

So I know they haven't paid me for the 31st, 1st, 2nd 3rd & 4th.

 

So either they only start paying from the first Wednesday, there is a 5 day waiting, or they have calculated it wrong.

 

 

Did you got a full week on that Wednesday, its paid in arrears remember, also have you realised that you have uprates in the DLA in April 2009.

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Make a typo above rate changed on the 6/04/09

 

I get part weeks when I calculate it.

31/10/08 to 5/04/09 22 weeks and 3 days. @ £35.50

Then 6/04/09 to 02/02/10 43 weeks and 2 days @ £37.30

 

Is there something I'm missing?

 

the rate changed for DLA on the 8/4/09 the wednesday of uprating week

 

 

i get £2383.10

 

you are due it again on the 3/2/10

Edited by MIKEY DABODEE
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Got my Christmas bonuses from 2008 yesterday. (£10 + £60)

Getting a breakdown letter sent so will match it up with yours Mikey

 

Just have to sort out DP, but will leave that a week or so.

(Also I should be due the Cold Weather Payments from last year.

 

 

BTW does anyone know where in any of the DLA paperwork leaflets etc,

there is mentioned the "Payday" that stops you actually getting payment

from your award date?

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