Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Everyone I am helping out a friend who is having real trouble with Vanquis. He has now cut the card up and is trying to clear the card
He has been paying more than the minimum payment but the balance is still going up due to late charges and PPI.
When he took out the card he didn't know what PPI was about, would this be a good enough reason to claim for the PPI?
I will be sending off for a SAR tomorrow to see what charges have been applied.
Hi JJ, you need to have a good look through the forum below. This is about thousands of other people who have and still are successfully being paid out PPI insurance premiums. The majority of premiums have been sold without the consent and knowledge of the customer, hence the reclaim. If you can't find the template letter for the claim, then post here and I will look for you.
If all else fails, kick them where it hurts and SOD'EM
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Had the SAR come back, should I have had copies of the statements as all that came back was some figures but no statements of payments or charges?
I've been trying to get sorted with Mrs R's Vanquis account over the last month or so - I sent an SAR with them to get th ewhole lot off them.
Like you, I got a package of figures and some interesting details of their calls to us, but no statements/charges.
I queried this, and they write back with the following snippet in the letter:
.... However please be advised that a request under the above does not include copies of transcripts of all telephone calls, copies of enforcement or default notices, copies of Credit Agreements or copy statements.
Should you require copy statements these are available upon request for thesum of £5.00 per statement copy.....
What a load of utter molluscs! For a start, they've sent me a copy of the agreement, and statements most certainly DO count as required information in the SAR.
So I'll be writing to them to explain (in simple English!) what the score is. I think you'll need to do the same as it's their standard tactic. Maybe they realise that their charges will more than equal what we owe, and they don't want us to know!
Hope that's some help, I'm going to be writing a letter to them this weekend with a bit of luck.
Hi, nothing else has been sent to us, instead of asking for a copy of all the statements (which they want payment for) could asking for a copy of all transactions work instead?
We would also like to ask for a refund of PPI as is wasn't explained that it wasn't compulsory, but don't know the best way to apply for this any links please!
When issuing a Subject access request, a mandatory payment of £10 is needed. You can do this by sending a cheque or postal order. Then they are obliged to send you copies of all your statements (for the last 6 years anyway).
As for your PPI reclaim, here is a link to everything you need to know about PPI, and reclaiming it:-
If all else fails, kick them where it hurts and SOD'EM
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Simply download the CAG toolbar and use it as often as you possibly can for your Internet Searches. This will cost you nothing at all, but the sponsors will donate small amounts each time to the running of this site.
Hi, sent off the letter asking for all information and today received a letter back saying they have sent everything and if we want copies of statements they will cost £5 each. So as they are not playing ball who is the best people to complain to.
Sorry, had exact same reply as you, but I haven't had time to do anything about it (too many things going on!).
Also, sent a complaint about it to ICO, who haven't replied to three emails now. It's a bit strange as they sorted out the similar issue we had with Kays ages ago, and they were both sent to the ICO at the same time nearly.
Tempting to play hardball with them and just play the "no agreement, so bog off" card. Don't like doing it, but they aren't helping in the slightest, whereas the other problem companies are at least cutting a little slack and co-operating...
EDIT: Also about 90% sure that Vanquis have sold Mrs. R's personal data on to third parties without her permission, for example some very shady outfits called Horizon Finance keep calling and asking for her.... (Google them if you don't know who they are).
Hi, we really need some more help. We have sent off a Telephone harassment letter as well as letter asking to reduce the payments. The telephone calls have not stopped and even getting a bit more threatening saying that they won't accept the lower payment and need a full payment straight away.
We still have not had any reply to our complaint about non compliance of the SAR.
Vanquis advice needed please
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Originally Posted by just_jue
