If you are unhappy with the way in which the Ombudsmanicon is dealing with, or the time taken to deal with your complaint. Then please :

Read the sticky in the following link and make a complaint to the Independant Assessor.

The Financial Ombudsman - from Wikipedia

http://www.consumeractiongroup.c o.uk...t-2719994.html



The Independent Assessor reports formally to the board of the Financial Ombudsman Service - which publishes his report in full each year as part of the Financial Ombudsman Service's annual review [43][44][45][46][47][48].
Mr Barnes' track record so far is to uphold in part or fully between 10-15% of complaints about the ombudsman's service quality.
The Financial Ombudsman - from Wikipedia

read the links in the quote above. The address is in link 40

Address for Independant Assessor

If you do have a complaint about the Financial Ombudsman, please start a thread in this forum and give brief details of your issue and keep it updated. Thanks.