Thread: Welcome Finance Secured Loan Nightmare

Welcome to the forum, you are in the right place and you will receive assistance here from consumers in (OR HAVE BEEN) the same position as yourself.

First is getting your agreement, when you say you sent them a letter for the agreement was it a CCA ? did you enclose a pound fee and was it sent recorded ? If not this is what you need to do, please confirm . Dont worry about the SAR yet as one thing at a time we will do the CCA first.

Regarding the direct debit guarantee, if you setup the direct debit then it is not covered, a company can use their own discretion of what is due and how much to take, they do need to inform you ( 10 working days notice)but you are giving them access to your account. It is better to pay by standing order then you are in charge.

You have sent them the harrasment letter so they will not come to your house again.

Use the below template. (recorded delivery)


Your Address

Date

Dear Sir/Madam

Re:− Account/Reference Number 4563210025897412

This letter is a formal request pursuant to s.77 to s.79 of the Consumer Credit Act 1974.. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77(6) will apply.

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection From Unfair Trading Regulations 2008 (CPUTR).

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

We look forward to hearing from you.

Yours faithfully


print your name (not sign) and enclose a one pound postal order, send it to head office at :

Welcome financial services
Compliance Department
Ruddington fields business park
Ruddington
Nottingham
NG11 6NZ



In the meentime do not speak to them on the phone, best way is to not confirm password when or if they call, what I did when they called me is read the letter of harrasment out to them on the phone and tell them it is sent to compliance, still not confirming password. they should not phone or visit due to you sending this letter.

This will get you your agreement for us to check, if not received in 14 days your account is in dispute.

On there was insurance that i did know i had purchased

Do you believe this was missold for any of the various reasons ?

Are you still paying and is it t the rate of contracted amount ?

.............

Depending on your answers and the agreement you receive will depend if we now need to send off a SAR for a full copy of every information held on you.

Ok so in that case you have PPI that you believe is missold and you wish to claim back and take action right ? . .

Now wait till Monday and send off your SAR below enclose a 10 pound postal order sent recorded (reason im asking you to send Monday is best to send seperate day from CCA so receipts are unique giving more traceability as welcome have been known to claim only one of the letters received).

WELCOME FINANCIAL SERVICE
COMPLIANCE
RUDDINGTON FIELD BUSINESS PARK
RUDDINGTON
NOTTINGHAM
NG11 6NZ

REMEMBER THE £10 POSTAL ORDER AND SEND RECORDED DELIEVERY

Never sign but print signature.


[your address]



[their address]


[DATE]

Data Protection Act 1998

Subject access request

Dear Sir/Madam

ACCOUNT NUMBER: xxxxxxxxx (or multiple numbers if more than one account)

Please supply me with copies of all the data which you hold on me in relation to any matter and in any form and for any period of time.

Please note that I require disclosure of any personal data which you hold on me for the entire period of my dealings with you.
The Subject Access is not limited to my transaction history and it is not linited merely to 6 years of historical information.
Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my financial business with you.
I require all information on details of all insurance products supplied by welcome financial services. This is to include the statement of means, statement of price, details of all insurance premium tax paid, and underwriting sheets.
If mortage indemnity insurance has been added to the agreement, i require all details on who this premium was paid to, and who underwrites this insurance.

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

I enclose the statutory maximum fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties or charges which are invalid under the Unfair Terms in Consumer Contracts Regulations against me, then I shall be reclaiming them together with any interest charges which you have levied on them.
As it is your wrongdoing and mishandling of my account which has created the necessity for this Subject access request, I shall also be reclaiming the enclosed £10 Data Protection Act subject access request fee.

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.
I would be happy to collect the Data from my local branch.


Yours faithfully,


[signature]


[name]

Right Hubby confirmed CCA letter sent today by recorded delivery. But ...

You know i mentioned earlier that i did request a copy of the agreement but not under the CCA template, i was never sent a copy of the agreement but they did send me a statement of all the payments that i had made which is how i found out that there was insurance which i didnt know we had. Is this the info that i would be sent if i did a SAR. I dont want to do an SAR if I already have the info that I need.

When you do a SAR do you get all the info on the previous loan agreements. As this originally started out as a Car loan then a normal loan then went to secured and now its over £20k we owe.

Also i have just spent days reading the Welcome Threads and i am just so confused now as to what i should do next. Although it does make for great reading. What i never seem to find is if people actually do get one over on Welcome as the threads always seem to end.

Bit worried at mo as not heard anything from the local office and that is defo not like them .

Any advice greatfully recieved.

Send the two letter templates I have given you (CCA and SAR) .
The fact you asked for your agreement and they did not provide just clarifies that a legal document is needed like the CCA1974 to force their hand. The SAR does indeed force them to comply and send every bit of information they hold on you for all contracts, agreements and communication .

Trust me people do get one over on welcome and such companies as the law is on their side just as it is on yours. Unfortunatly human nature and proven facts show that once people use these kinda forums and get what they need they never return to tell the story, just look at how many members we have here in comparison to how many are logged in ? people used to come in their hundreds claim backbank charges but never donate or let us know their sucess, only about 5% of us actually stay to tell the story and help others . . . fact. . .