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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Mortgage offer withdrawal AFTER EXCHANGE TAKEN PLACE!!


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Hiya,

 

My fiance and I have already exchanged contracts and given up our rented flat and are due to complete on buying our first house on Monday.

 

Our IFA's called us yesterday to say that our mortgage offer has now been withdrawn due to an "arrear" on a credit card from October 2008.

 

This was not a problem when we were first approved for the mortgage but now is enough of a problem for them to take our mortgage away.

 

We are going to be homeless as we gave up our lease on the basis of the mortgage they approved and is valid until 31 January. We have an 11 month old baby and this is really taking its toll - we dont know where to turn.

 

Can anybody give us any advice on what we can do or if we have a leg to stand on with this?

 

Thanks for any help you can give.

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Hi All!

 

V.Stressed,in reply to your post:

 

I am very sorry to read about your problem.

 

Please answer the following questions:

 

1.When did you apply for the mortgage?

 

2.Have you paid for a valuation fee on the property that you are buying?

 

 

3.Has your solicitor passed on any deposit funds to the seller's solicitor? If yes,how much?

 

The answers to the above questions should hopefully enable me to assist you further.

 

Cheers,

 

Nightmare4banks

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Have you checked with your solicitor had they already requested the funds from the Mortgage Provider or carried out any works ready for the completion date with their approval? If they had written and recieved a reply that monies will be recieved ok via solicitors and then your solicitor exchanged on this basis you might have a case to argue your point.

 

Similiar thing happened to me and I have checked with a solicitor and they seem to think I have a case for compensation. Shame it was too late when I found out though, although it was a BTL not a home for me to live in fortunately.

 

Check with your solicitors as to what they have done already before you do any further.

 

I hope something works out for you. Let us know how you get on.

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Hi All!

 

V.Stressed,in reply to your post:

 

I am very sorry to read about your problem.

 

Please answer the following questions:

 

1.When did you apply for the mortgage?

 

2.Have you paid for a valuation fee on the property that you are buying?

 

 

3.Has your solicitor passed on any deposit funds to the seller's solicitor? If yes,how much?

 

The answers to the above questions should hopefully enable me to assist you further.

 

Cheers,

 

Nightmare4banks

 

Im in the same situation, Ive exchanged & I now have no mortgage. A new credit check was bizarrely done on me on 27.1.10, 6 days after I had exchanged and was the 3rd one they had done. Unfortunately my credit score was slightly lower than before so they just withdrew their offer.

The application initially was applied for in Aug 09 and the offer came through on 25.8.09 and lasted 6 months. I paid for a valuation which was done and was all fine, but on exchange my solictor sent £20500 which was 10% and will now lose that. Im distraught I complete on 12th Feb so I only have 10 working days left. I have never missed a payment on anything & have an exemplery credit record.Can anyone offer any help or advice?

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It will be the credit searches themselves lowering your score, there is plenty of evidence that having a search done lowers your score considerably and the more the same company searches the more the score lowers. Id contact all the authorities and trading standards and complain about the companies involved...

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Im sorry to hear about this Angrybanks, but first thing I would do is to contact your solicitor and ask him did he request the funds upon exchange and did he recieve acknowledgement from the lender that monies will be sent. If he did then tell them to phone and write to the lender and explain that you will be taking proceedings agsint them for failing to keep with the mortgage offer after confirmations etc.

 

Get some legal advice quick on this before the deposit goes.

 

Please keep us updated.

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I think that your solicitor needs to contact the lender and explain the situation and ask them to honour the original offer. They need to be firm and speak to a senior manager and explain that you will be seeking compensation for the money paid out so far plus stress etc.

 

I doubt if they have requested funds at this stage but I could be wrong. I suspect that the lender has decided that they do not want to lend due to a change of circumstances at their end. They may have been taken over or have a funding problem.

 

Your solicitor needs to push this firmly and try and get them to reverse the decision.

 

Pedross

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Thanks for your responses but no unfortunately altho the funds were requested they just sent back the letter saying they were withdrawing the offer. Me, my solicitor and financial advisor have been onto them but they wont budge. They say I can appeal but even if thats successful they will need to do another credit check which pushes my score down again!

I have tried emailing the Chief exec & my MP so will wait for them to respond.

I may try & see if the media are interested as I want to warn people for the future to get a clause put in the contract that if the bank pulls out after exchange, the buyer cant lose their deposit.:-x

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Hi All!

 

TWO POINTS

 

POINT 1

 

REGARDING THE DEPOSIT THAT HAS BEEN PASSED ONTO THE SELLER'S SOLICITOR

 

1.As others have mentioned the best course of action here would be to complain to your instructing solicitor or sue him/her because no sensible solicitor would exchange contracts with the buyer's deposit funds and without having received the mortgage funds.

 

2.The solicitor should have kept the deposit funds in his/her account and notified the seller's solicitor of such rather than send the deposit funds only - An utterly daft thing to do!

A solicitor like that is not acting in his/her client's own interests and should have never been allowed to become a solicitor in the first place!

 

 

POINT 2

 

WITHDRAWAL OF MORTGAGE OFFER

 

1.Please always remember that credit is not a right but it is earned.

 

2.So if a mortgage offer has been withdrawn there is little one can do unless there is strict evidence in your hand that will prove inaccuracies on your credit files which had caused the withdrawal of the mortgage offer.

 

3.However,you should be able to get a refund on valuation fees and/or legal fees if either a valuer and/or solicitor had been instructed and based on the fact of the then existing mortgage offer.

 

4.Complain to the FOS because if mortgage companies decline folks at the 11th hour and still rake in fees i.e. valuation fees.

 

Anyway,just my 2p's worth!

 

I hope this helps.

 

If anyone has any questions,please feel free to ask.

 

Cheers,

 

Nightmare4banks

Edited by Nightmare4banks
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You have to investigate what has your solicitor actually recieved from the lender in terms of acknowledgement that they are sending funds out for completion etc? Normally they would exchange on the basis that the funds will definetley be there on completion.

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I would have expected the solicitor to have called up the mortgage funds into their client account BEFORE exchanging contracts:confused:. In recent years lenders seem to have acquired an annoying habit of withdrawing offers before the buyer moves in. A practice for which they should be financially punished:mad:

 

They can do as many searches as they wish on a single transaction but knowing the effect they can have on someones CR only the 1st search needs to be recorded any additional ones from the same source do not, they can be done without leaving a trace ........ and they know it:-x

Edited by JonCris
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  • 1 month later...
  • 5 months later...

I have a similar nightmare just unfolding and would appreciate any help/advice from the forum as it seems we are about to lose everything.

I am a discharged bankrupt since Jan 2008. We approached a broker and made this fact abundantly clear and supplied a copy of the discharge along with the other usual paperwork/proofs required at this stage. Halifax offered a mortgage so we found a house. Our first mortgage offer expired after we exchanged but before completion. All deposits had already been paid. On the day of completion we were advised that Halifax requested the funds back from our solicitor because of the bankruptcy.

 

It was explained that it wasn't the bankruptcy but the expiration of the offer. A new offer at a slightly increased rate was then received. We all began the arrangements again. I then received a further call saying that we did not have an offer as it was a 'mistake'. I have this offer in writing along with a letter explaining when my first payment would be taken.

 

I called Halifax myself and they explained they had no record, written or verbal of my discharge, maintaining they did not know of the bankruptcy in the first place. They also said I did not come up on their searches as they had an incorrect address for me. I asked if that was the case, how had I received the offer at my address.

 

I have now been advised 7 days after the completion date that Halifax are now declining to offer a mortgage. My broker advises that this is due to missed credit card payments or 'something'.

 

I have not held a credit card since my bankruptcy and the only entries on my file relate to that. There has been no change to my credit file whatsoever since first applying for this mortgage - I have the copy from then and have compared it today's.

 

My credit score is high and I have disclosed from the outset my entire history.

 

How can this happen? Why is it allowed to happen? Please help.

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I have a similar nightmare just unfolding and would appreciate any help/advice from the forum as it seems we are about to lose everything.

I am a discharged bankrupt since Jan 2008. We approached a broker and made this fact abundantly clear and supplied a copy of the discharge along with the other usual paperwork/proofs required at this stage. Halifax offered a mortgage so we found a house. Our first mortgage offer expired after we exchanged but before completion. All deposits had already been paid. On the day of completion we were advised that Halifax requested the funds back from our solicitor because of the bankruptcy.

 

It was explained that it wasn't the bankruptcy but the expiration of the offer. A new offer at a slightly increased rate was then received. We all began the arrangements again. I then received a further call saying that we did not have an offer as it was a 'mistake'. I have this offer in writing along with a letter explaining when my first payment would be taken.

 

I called Halifax myself and they explained they had no record, written or verbal of my discharge, maintaining they did not know of the bankruptcy in the first place. They also said I did not come up on their searches as they had an incorrect address for me. I asked if that was the case, how had I received the offer at my address.

 

I have now been advised 7 days after the completion date that Halifax are now declining to offer a mortgage. My broker advises that this is due to missed credit card payments or 'something'.

 

I have not held a credit card since my bankruptcy and the only entries on my file relate to that. There has been no change to my credit file whatsoever since first applying for this mortgage - I have the copy from then and have compared it today's.

 

My credit score is high and I have disclosed from the outset my entire history.

 

How can this happen? Why is it allowed to happen? Please help.

 

Your solicitor & financial advisor MUST between them sort this out asap They will be the quickest means of resolving it also they'll carry more clout than you

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My FA has been replaced and is now an estate agent in the same company; the company FD was the bearer of the bad news that no offer is to be forthcoming - he has indicated that in his opinion the fault lay with the solicitor. A conveyancing agent was handling my case until just before exchange. She went on holiday and another person in the organisation requested the funds from me. Since the failure on completion I have been passed to an actual solicitor who is apparently conversing with his senior partner over this weekend. (I don't see how that will help immediately as the funds have been returned to Halifax - apparently they couldn't 'review' the case unless funds were returned).

 

What I just don't get in all this is the terms and conditions quoted: they state the offer may be withdrawn if there is either a fraud, a change in my circumstances that would have influenced their decision at the time, or some negative change to the properties value. The ONLY change is that I earn substantially more now than I did when I applied for the mortgage.

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