Thread: lloyds loan PPI help

Hello and Welcome, robh539.

I'll move this thread to the PPI Forum, where hopefully you'll get some help.

Regards.

Scott.

Hi Rob

Do you have all your statements showing the repayments you have paid towards your loans as well as copies of the loan agreements? The loan agreements from ltsb usually show a Breakdown of the cost of loan and PPI, so you can see how much the PPI has been costing you. Assuming these were single premium PPIs the agreement will show the cost of the insurance premium which was added up front to your total loan amount.

If you don't have this information it would be wise to send off to LTSB for a Subject access request (cost £10) which will give you (or should do, lol!) all the information the bank holds on you including copies of the CCAs (agreements) and statements showing payments made.

The very best place to start is by having a thorough read of the 'stickies' at the top of this forum which give masses of info and advice on how to reclaim mis-sold PPI.

There are many helpful and knowledgeable Caggers with a wealth of PPI reclaiming experience who will be on hand to guide you once you get going.

Hope this helps you get started!

Landy x

Originally Posted by robh539

Hi Landy,

Thank you for your post, i phoned the bank this evening, they are posting me the credit agreements for the too loans in question. Ok i will ask them about the subject access thingy.

Many thanks for putting me on the path of war lol

Hi Rob

You're welcome!

It is usually a good idea to do the Subject access request in writing, particularly as it's best to keep a paper trail of your (and their) actions. Although I have read where this has been done over the phone, I personally wouldn't advise it. You will need to send a fee of £10 for this, a postal order is generally preferred as there is no need to sign it as you would a cheque - don't want to give them any opportunity to be tempted to put your signature somewhere it wasn't previously

You should find a template for a SAR in the forum templates library. Send this via recorded delivery and start counting down the days - they have 40 to respond, although knowing ltsb they will usually find some excuse not to stick to the timescale. Make sure you keep copies of all correspondence - it's a good idea to start a file for each complaint - assuming you get addicted to this reclaiming lark and find other subjects to pursue!

Let us know how you get on!

Landy x

The complaint will be dealt with by their loans centre in Newport (I can't find the address right now) so best to send it straight there so that there is less of a delay

Make sure you are clear about your reasons for claiming the PPI was missold - they will probably try to wriggle out of it so you need to make sure that much is clear

Originally Posted by robh539

Well im a little lost now. So far i have ordered the statements for the two loan accounts, also in a separate phone call the loan agreements are coming. As im not trusting i have my paperwork in order before the claim starts.

Do i now now do i start the ball rolling with Lloyds? Where do sent the letter to?

many thanks

Rob

send to CUSTOMER CARE

LLOYDS TSB INSURANCE
TREDEGAR PARK
NEWPORT
SOUTH WALES
NP10 8SB

i originaly complanied to lloyds customer servives (waste of time) send to this address you will defentliy get a responce they setteld my complaint in 3 weeks, full refund of premiums +8% intrest on its way. do state to them in your letter of complaint reguarding mis-selling of PPI , you would be obliged they send you a final responce letter, so you can contact the fos. good luck

Oops oh FFS I KNEW that, I worked across the road - of course the address was that simple

damn memory - brain always mushed on a Sunday