Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #21
    Basic Account Holder Richygm Novitiate

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    Default Re: Computeach! or will they?

    Paul,
    Don't you know someone or some body who can do something about this company? They appear to be rip-off merchants who are getting away with financial murder.


  2. #22
    Basic Account Holder daisy-chain Novitiate

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    Default Re: Computeach! or will they?

    I wanted to share my experience with anyone looking to take a course with Computeach.I called them a few months ago as i like many others wanted the opportunity to work in the IT industry.I received a phone callicon from a careers advisor (really a telesales person) explaining how the course works and how much it costs.No longer do they charge for each course they charge for a subscription period 1799 for 12 months or 3599 for 24 months.
    During the call they informed me that they went thru a selection process as they had not enough places for everyone who wanted to enrol.They needed to write a report and send it to the admissions team who would make the final decision.
    I have been in sales a long time so i know this is just another sales ploy to make you feel special if you got accepted.Surprise surprise i got accepted and they wanted me to enrol with them.I said i would think about it and would call them back.
    A few weeks later i ran into an old school friend in the pub and while we were talking i found out this person worked for Computeach as a careers advisor (they told me the job title is actually Telesales Advisor).I asked them many questions and they confirmed that the selection process was just a ploy and no report gets written or sent anywhere.
    This person also told me that they had sales targets and had to get at least 4 sales a week or they got put on improvement plans.
    Now i am not saying that computeach are not a good company to train with i just think that if a company lies from the outset what else are they not telling you.As Paul Johnson said previously do your research on how many jobs are really out their and what experience they want you to have.Also their are lots and lots of places that run these courses some i have found are cheaper,others are a lot more expensive.The last thing this person said to me was if you do not want to attend the workshops they offer a reduced rate which they only tell you about as the last resort to save the deal of 1309.This means that you do not go to the workshops and can only contact the tutors by email.
    I just wanted to give people the full story of what i have learn.This way you can decide if IT really is for you and which company to train with.The alternative is to buy the books off Amazonicon and self study,this way is a whole lot cheaper.


  3. #23
    Basic Account Holder mrgumble Novitiate

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    Default Re: Computeach! or will they?

    Very interested to know of anyone in the Cheshunt/ Hertfordshire/ South East area that was duped into a Computeach course like I was.

    I was promised by the slimy sales rep I'd be in a 22,000 job within 6 months, that I'd have 1st class career advisors on hand to help me, A grade coursework and study materials, online support at my disposal etc etc. His name was Derek Barrett or something beginning with 'B'. Perhaps he cam to your house too???

    Do not study with Computeach, don't fall for their ploys and keep well clear. I know first hand that they 'take your money and run'. I don't care what anyone says, they'll rip you off.

    I signed up in August 2003 and am now 4000 worse off!!!


  4. #24
    Basic Account Holder SMcBeanhead Novitiate

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    Default Re: Computeach! or will they?

    Hi,
    I just had to chime in here when I saw this thread, it's like some kind of unfortunate deja vu.
    First up, I would advise anybody DO NOT 'STUDY' WITH COMPUTEACH! (sorry about the caps). It is a con and either they know they are conning you or they are too stupid to be teaching the kind of material they claim they provide.
    I would also recommend an alternative to them: any local college. For 4 grand at computeach you will get less than you will by doing a local college course in simple programming which would probably cost you hundreds at most and if you are out of work, young etc you might even be able to get local college courses discounted or free.
    Computeach prey upon desparate people who really want to get into the IT world. They will suck your ambition out of you and leave you with debt (I personally got a Barclaysicon Career Development Loan to pay them in 2001). 10 years later I am debt free and was reminiscing on the stupid money desicions I had made in my life, giving Computeach 4 grand was probably the most stupid.
    Their career support will be nothing that you cannot get by going to a local IT recruitment agency and talking to people that place people in the industry everyday (and will probably help you with your CV for nothing if you talk to them nicely). Find out what they are looking for and you will realise that nothing computeach has to offer is worth it (not at that price certainly).
    Computeach will continue to try and bleed you, they will require impossibly high passmarks on assignments and when your year (or whatever it is) runs out you will get a letter in the post asking for another 2 or more grand in order to continue your 'course'.
    What does Computeach do for all this money? Sets up a forum online which is less useful than most free internet forums, sends you some documents that probably cost it 5 quid to produce and occasionally marks some papers (I found this was the extent of the person to person interaction).
    As for professional exams you can learn all of this by using the systems themselves and reading the books about them. The exams themselves will cost you something like 50 quid to sit. Don't be conned into thinking you need to spend grands on getting these professional certs from microsoft etc (go and do some research).
    I beg anyone who has come into contact with Computeach (or any other online 'training' company) DO NOT USE THEM. Really it's all out there for the taking at local colleges and employment agencies (that specialise in IT and related) and at the book shop. Get involved in your local or online nerd groups that regularly and openly discuss these subjects and teach yourself. You will find more on a few pages of wikipedia than all of the material that Computeach will provide and the face-to-face will be null.
    As far as I know those people that go around selling the Computeach courses/schemes are themselves probably hooked into some pyramid selling scheme, I wouldn't trust any of it.
    Come on, people; for 4 grand you could do a full time MSc and be far more employable. Computeach is dressing mutton up as lamb and selling it at a 1000% mark up. You could get what it sells much cheaper elsewhere and not feel conned.
    Thank you for reading my rant.


  5. #25
    Basic Account Holder SMcBeanhead Novitiate

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    Default Re: Computeach Nightmare!

    It's also clear that Computeach are getting so many complaints about them they've set someone on the case of trying to go out there onto the forums and attempt to censor everything.
    Sorry Computeach but it's never going to happen people will hear about your con, nothing you can do about it. If you knew anything about computers you would probably understand that, there's too many forums and networks out there. You would be better off trying to keep your head down now and counting your ill gotten gains (maybe thinking of your next con?).
    Please people Computeach training you and getting you into the IT industry is about as likely as you suddenly receiving 2 million dollars from a nigerian benefactor (one that just needs you to send them 4 grand to release the funds first).
    It's a [problem].


    Quote Originally Posted by BankFodder View Post
    We have received a complaint from Computeach about the first post in this thread.

    I think that it is very good of Computeach to come in and respond to the complaint here.
    I think that a telephone callicon to them as suggested sounds like a very reasonable step to take.



  6. #26
    Basic Account Holder CONputeach Novitiate

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    Default Re: Computeach! or will they?

    JOIN THE FIGHT IF YOU KNOW SOMEONE OR HAVE YOUERSELF BEEN ROBBED BY COMPUTEACH JOIN MY NEW FACEBOOK GROUP AND FIGHT BACK Legal action against (CON) Computeach new site.




  7. #27
    Basic Account Holder stigzy Novitiate

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    Default Re: Computeach! or will they?

    I've joined the Facebookgroup!

    It would be rather pointless of me to share my experience with con-puteach, because it's exactly the same experience, as though it would seem, as what everyone who signs up to con-puteach experiences! SMcBeanhead pretty much summed up my experience, but in a nutshell, what con-puteach do is legal day light robbery. Anyone reading this forum whom is considering doing a con-puteach course - I just want to echo what others have already said:

    DO NOT DO IT- It is nothing more than a legal way of conning innocent people by the means of the crappiest course material going. At the time I was annoyed that I'd willingly let these cowboy teachers steal my money. Now however, I see it as just a really bad decision I made all them years ago. What led me to search on Google about con-puteach complaints was the fact I'm bored and was just thinking of ways I could harass Con-puteach to see if I could reclaim my money and for a bit of fun! I might start a legal battle just for the fun of it and see where I get! These professional conartists deserve everything that gets thrown their way.


  8. #28
    Basic Account Holder nailsoup Novitiate

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    Default Re: Computeach! or will they?

    Another unsatisfied customer here... I started with Computeach in 2003, also with a CDL. I signed up to their "special offer" for two modules for the price of one. Microsoft Certified Database Administrator plus some programming stuff. Total cost, about 4,500.

    The accelerated nature of the course to fit in with the payment timescale of the CDL was not explained to me when I originally signed up, otherwise I think I would have been put off. Neither was the timescale for the double module structure made clear.

    Like most here, I found the course materials poorly put together, feedback on exercises confusing and tutors not readily available. I went to the first workshop, and found most of the other students had had similar experiences and were mostly farther behind than me.

    Then November 2003 I suffered a severe breakdown, followed by a very sudden bereavementicon. I had to take a period off and when I returned to study, I hit the wall of the first really major exam. I read all the materials over and over again, but the answers simply were not in there. They updated my course mid-way (to SQL Server 2000) and took two months to send the new materials. I took the exam twice, failed twice (I have read online of people who took this test nine times and failed), and the second time sent in a very detailed list of queries to try to get to the bottom of some of the theory.

    It took two months to get an answer to my queries, and when it came, it was a generic list of answers rather than addressing any of the points I was struggling with.

    Also at this time, my partner became severely depressed, and I spent a lot of time caring for him. This swallowed up a lot of study time, but more than that, I had no idea how to proceed with the course since there seemed no way to get the information necessary to pass the exam. I couldn't find anything online that seemed compatible with the way the test was constructed.

    Between my partner's depression (and alcoholism and debt crises) and my own continuing illness, I made little further progress. I was granted two extensions on health grounds, but did not know how to progress past the blocks in my way.

    I never received any course materials - books or software - for the second part of my course. I only went to one seminar at CT Headquarters. I never got as far as using their careers service. I am still confused as to whether they set my course deadline correctly to allow for both the modules that I paid for, or whether I could have accessed any teaching for the second part of my course (can anyone clarify this?). I understand that Computeach may say it wasn't their fault I couldn't complete the course, but it wasn't exactly mine, either, and they did not do much to help.

    I feel that I was poorly advised on the choice of course, on the double module offer, and on the decision to take out a CDL. I think that the timescale was not properly explained, that the materials and "tuition" were largely not fit for purpose. This thread makes me feel a little less stupid that I couldn't finish the course, and maybe a little less guilty that I got suckered in, but a little more angry and keen to get some kind of compensation.

    I have looked for the Facebook group but it doesn't seem to be available anymore. Are there any other groups for people trying to get compensation, and does anyone have any success stories in this area?


  9. #29
    Basic Account Holder parkycat Novitiate

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    Default Re: Computeach! or will they? How to get money back.

    How to get your money back from Computeach.
    (1) Write & tell them your complaint. Keep ALL paperwork
    (2) Get a form from small claimsicon court & sue for just under 5,000
    Write your complaint to the court in detail i.e. they didn't check
    you were suitable
    (3) My friend sent copies all documents to court.
    (4) Strangely Computeach didn't even reply
    (5) You should get a judgement against Computeach without attending court
    (6) Look on internet, find HCEOs (High Court Enforcement Officers)
    in Walsall. Send them a copy of judgement, phone them
    (7) They will send a bailiff round who should easily extract your money & their costs.
    (8) Then tackle Barclaysicon Partner Finance & say how awful it is that they should be connected with such an awful company that flouts the law. Ask for most of the interesticon back. Sit back & wait.
    Good luck


  10. #30
    Basic Account Holder fractal Novitiate

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    Default Re: Computeach! or will they?

    Come on, people; for 4 grand you could do a full time MSc and be far more employable.
    Now, unfortunately, the above is definitely NOT true! There is noway to find a degree course for just 4K. That is precisely the reason why I was tempted to try the HLC - I needed some UK certificate as my MAs and an ongoing PhD from my country didn't get me very far in the UK. If only university courses in the UK had been more affordable, with flexible payment schemes like these rip-offs!

    As to misrepresentation/mis-sellingicon: did you have a chance to sample the course before you committed to a contract, or during the cooling period? Like, read the books they had sent, do some assignments, have a look around the VLC etc? My guess is your answer is most probably no, and you could use that when you launch your complaint.

    I'm afraid the original poster has left and has hopefully solved the problem and forgotten about it, but if anyone else is in a similar situation: maybe it might be worthwhile to make a SARicon? I'd specifically request them to provide what data they hold on you related to academic activity: attendance of webinars (if any), submitted assignments, attempts (successful or not) of talking to tutors etc. Just a hunch, might help if you need to escalate it by taking the problem to the Ombudsmanicon, small claimsicon or wherever.


    P.S. Edited to correct inaccuracies & add a suggestion.

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  11. #31
    Basic Account Holder rianleis Novitiate

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    Default Re: Computeach! or will they?

    hello and thank you in advance.i was wonderign if u can help me wiht ur advice.
    just before christmas i received a debt collectoricon for amount of 10000. after i have been in touch with them they said is regarding a course that i have taken wiht computeach through Barclaysicon finance.
    i was approach from one of their agent back on 2008 and they manage to enroll me with a microsoft course.
    i did reseach on them an i saw it was not the right decetion. so i sent a letterr to cancelled it. latter on after a while i received a letter from barclays. then i contact computeach to check why i receved a letter for finance when i cancell it. they told me that they did not received my cancellation and that i cant cancell it now. i was adviced to send on writting which i did.

    had no responed and now 3 years later i still have issue with debt collector. the debt collector is requesting a letter of confimation from computeach that i have not taken the course. the computeach says that i have taken it.
    the irony is that i have no taken any lessons or attend any of their class or anyhting.
    i was wonderign if u can advice me what should i do. thank you for your time.


  12. #32
    Basic Account Holder r_hx2012 Novitiate

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    Default Re: Computeach! or will they?

    Hi
    After finding this thread I have to say my bit.
    I signed up for computeach in October 2011 (distance learning), I was sold a fantastic course by the salesman, I could take as many exams as I wanted, re sits included, which is true.... to a point.

    I started doing the course, you have to get over 90% in the mock exams (in each subject area, not just overall) before you can do an exam, which in my opinion is ridiculously high, when the exam pass mark is not that high!
    If you fail the exam, you have to get 90% in another mock WITHIN 3 ATTEMPTS - putting pressure on the students, in my opinion just wasting time.

    When I complained I got nowhere, the tutors were not all that helpful and said 'thats our policy' which I requested a copy of but was told it wasn't a written policy! I gave up in the end as the year passed and I only managed to take 2 exams.

    The books they send are available on ebayicon for about 50, with the CD containing mock exams, and the exams themselves are only about 100.
    If only I had read this forum before signing up.

    Please no one else make the same mistake and waste nearly 2000.


  13. #33
    Basic Account Holder Thanks2All Novitiate

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    Default Re: Computeach! or will they?

    I'd just like to say thanks to all who have contributed to this post as for the last few months I have been giving some serious consideration to the computeach thing. By chance I googled the word computeach with various other words like [problem], unhappy, etc and found this forum.

    Ive been repairing / servicing / upgrading PC's and laptops for the last 10 years now aswell as building highly bespoke systems... all this as a sideline to my main line of work as a delivery driver. Last year my delivery work started drying up to the point where I can no longer count on it to pay the bills so naturally im looking for a prestigious route to break into the world of IT.

    Computeach ticked all the boxes for me because it appeared to be flexible enough to study while I continue to earn. Im 31 now and it seems to me that the older you get the harder it is to secure any funding to support educational desires. Thanks to you peeps im still in the position to choose who to give my hard earned cash to rather than contributing to the lengthy list of extremely unhappy c̶u̶s̶t̶o̶m̶e̶r̶s̶ victims that I am so sorry to see here.

    I hope you can all draw a small amount of solice from knowing that you've saved this guy from the clutches of this septic tank.

    Best wishes to all



  14. #34
    Basic Account Holder Batesy2012 Novitiate

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    Default Re: Computeach! or will they?

    Does anyone know if that Facebook group is still active? Ive a request to join it and share myy experience but noone seems to be responding!

    I woz trapped with the 'cooling off period' [problem] that they run in their small print. When you sign on the dotted line, your supposed to get so many days to cancel. Now, as anyone else would do to make sure the company is a good one, I logged into their student site to check them out and after seeing it didn't want to go on with it. So I tried to cancel.

    But, they told me that cuz I had 'accessed their services' within the cooling off period, I woznt entitled to my money back. Its something their sales dont tell you but their quick to lie and promised 24 hour tutor support when thats just not tru.

    I read on another review site (The review centre dot com), like daisy-chain said, that a student of theirs (username of ProfessorMesser on that site) woz complaining cuz their subscription period had come to an end and Computeach, rather than it just expiring like every other fixed period contract in the world, just kept on taking his money without notifying him!!! Plus he said their careers department were rubbish, the bloke in their office just surfing the internet for job and other links that everyone just does for free. I woz about to respond with my own review but Computeach had the review removed to boost their reputation. I asked the review website and they said its 'validity' was being checked but it woz obvious it woz from a real student wehn you read similar stuff on the net from other exstudents. Then a load of questionable reviews popped up in its place with marketing type slogans for the titles! Moral of the story? Their fighting for every bit of reputation boosting they can get - go on to the review site and leave tru reviews before they con more people.

    If your signed up with them and your contract period is coming to an end, cancel your direct debiticon! If your just signed up and want to cancel cuz youve searched the net and found out their tru reputation, dont access their student web site!
    Research the exam, buy a book on Amazonicon for 20 on the topic, register for the 50 exam at a test center near you. Its faaaar cheaper than giving them 4 grand for nothing!

    On an additional note, I woz contacted not so long ago by them to ask if their woz anything else theyd like me to see them doing, like selling second hand computer parts or insurance!!! Come on ... they must be struggling! Would you trust a distance learning company to sell you insurance when their so quick to lie for a quick buck? They wouldnt pay up if you needed them!!!

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  15. #35
    Basic Account Holder Batesy2012 Novitiate

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    Default Re: Computeach Nightmare!

    Quote Originally Posted by SMcBeanhead View Post
    It's also clear that Computeach are getting so many complaints about them they've set someone on the case of trying to go out there onto the forums and attempt to censor everything.
    Sorry Computeach but it's never going to happen people will hear about your con, nothing you can do about it. If you knew anything about computers you would probably understand that, there's too many forums and networks out there. You would be better off trying to keep your head down now and counting your ill gotten gains (maybe thinking of your next con?).
    Please people Computeach training you and getting you into the IT industry is about as likely as you suddenly receiving 2 million dollars from a nigerian benefactor (one that just needs you to send them 4 grand to release the funds first).
    It's a [problem].
    If ya need anymore justification for not joining Conputeach, then take a gander at the YouTube video that a bloke posted up (called "Computeach s cumbags"). He's bein hounded by debt collectorsicon now for a course they never sent him, chased for the last 6 yearsicon!! If that aint reason to keep your dosh in your pocket, I dont know what is!


  16. #36
    Basic Account Holder JB70 Novitiate

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    Default Re: Computeach! or will they?

    I signed up to do one of their course on a 12 month pay monthly scheme. After 5 monthly payments and failing my first exam and after being told that any further studies would increase in difficulty, i decided to quit study. I wrote to them and returned the manuals despite having paid for them and i cancelled my direct debiticon.

    I was signed up over the phone, but it was not checked at all if i was suitable to study the course, nor was i informed that i could elect to not attend in center days thus reducing my total costs. I have also just read my contract and it states that i can cancel within 14 days after receiving an email of my contract which i never even received. I just got one via the post.

    I am wondering if i am still liable to pay the remaining 7 months even though id be essentially paying for no service?


  17. #37
    Basic Account Holder Batesy2012 Novitiate

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    Default Re: Computeach! or will they?

    Thats a tuff one, JB70. I would say youve might have a case if theyve breached there own rules on the cancel period by saying you have an option to cancel and then deliberatly not provide you with it to trap you into the course . Im no contract expert but I suppose its like car insuranceicon - once youve signed up your tied in until it finishes, even if you have no car because it got pinched. So canceling your direct debiticon may go against you.

    Its just another reason for not signing up wiv them! If your thinking of changing career, avoid people like this. On Computeach theres too many bad reviews, even in 2012. I see theres another two on The Review Centre (www reviewcentre com/reviews218525.html) from 2012. And Ive noticed theyve got a new shiny website that opens up the student forum now for all to see and you can see some of there own students arent that happy with them. Not to mention that the tutor support on there consists of just posting up links to Wikipedia or other free links around the internet, so why pay loads a cash for something you can do and study for free if there own tutors have no experience!

    My advice still stands - research the qualification yourself, buy a book, trial the software, study in your own time, go to the exam board "usually Pearson Vue" and pay and register for the 100 exam yourself. Itll save you enormous amounts for what you can do if you dedicate yourself for free.


  18. #38
    Basic Account Holder Rcox70 Novitiate

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    Default Re: Computeach! or will they?

    Hi Batesy I signed up to one of there training courses in IT about 3 months back and lost my job. I called them up and told em about money being real tight and they were not sympatetic to me, there people told me i had to keep paying fee every month and that it. i scared to not pay it and my grandma said she would pay. Its bad cos i read that they will keep taking fee from my bank account even once term ended, not good when people dont want too carrie on course. there salesman told me i cud cancel course aswell when u wana too but they carry on takeing your money.

    Have real badly been strugling with course found it hard. i phoned up the customer care helpline to speak to a mentor but when i call up i speak to a grumpy women who dont wanna help but rush me off call. No mentor calls me back at all. I talk to mentor one time and he said i had to read book and leanr it. Lot of money 150 course fee and no help. Mentors are never there to discuss course and i was told there was help all time. All lies to get people to sign up for training. I got from em 1 book and that toook so long to come about 6 weeks so i woz payin every month for nothin in returnn.

    Worse decison i made to do course if i had found this site and checked out reviews i wouldnt neva have signd up with this [problem] company. i found out the local colege in other town does same course for loads cheaper.


  19. #39
    Basic Account Holder Batesy2012 Novitiate

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    Default Re: Computeach! or will they?

    Quote Originally Posted by Rcox70 View Post
    Hi Batesy I signed up to one of there training courses in IT about 3 months back and lost my job. I called them up and told em about money being real tight and they were not sympatetic to me, there people told me i had to keep paying fee every month and that it. i scared to not pay it and my grandma said she would pay. Its bad cos i read that they will keep taking fee from my bank account even once term ended, not good when people dont want too carrie on course. there salesman told me i cud cancel course aswell when u wana too but they carry on takeing your money.

    Have real badly been strugling with course found it hard. i phoned up the customer care helpline to speak to a mentor but when i call up i speak to a grumpy women who dont wanna help but rush me off call. No mentor calls me back at all. I talk to mentor one time and he said i had to read book and leanr it. Lot of money 150 course fee and no help. Mentors are never there to discuss course and i was told there was help all time. All lies to get people to sign up for training. I got from em 1 book and that toook so long to come about 6 weeks so i woz payin every month for nothin in returnn.

    Worse decison i made to do course if i had found this site and checked out reviews i wouldnt neva have signd up with this [problem] company. i found out the local colege in other town does same course for loads cheaper.
    Sorry you lost your job Rcox70 but sympathy from them woz never gonna happen. I hope your gran can keep paying when it all costs soooo much but take my advice, and others on other forums, when your 12 months is up from when you signed up then CANCEL your direct debiticon cuz otherwise theyll keep taking money on an automatic renewal without telling you in hope of getting more money out of you. Thats caught many people out already!. Trading standards should stop that cuz its bad.
    But I think you and many others, r_hx2012 for example, have had the same. Dont no if you had the pleasure of goin to one of there incenter days like I did. if not, consider yourself lucky. The drink machine didnt work, the provided lunch that they were sooooo pleased about supplying was not that edible and the mentor wasnt that helpful either in person cuz just read it all from a book and didnt answer any questions that werent written down. There woz only 2 others in the class as well and we all a greed the help there woz not enough to help pass the exam. All my money wasted for poor help an poor facilities that the sales boast about all to get you to sign up. I woz promised "24hr support" but thats a lie cuz another student told me they only work to 5.
    I wish I found this site earlier when I woz deciding , my choice would have been different and I would have more of my money in my pocket not theres.


  20. #40
    Basic Account Holder jennyclarke Novitiate

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    Default Re: Computeach! or will they?

    If anyone is interested, I have posted up some information that may help if you are someone who is thinking of cancelling your contract. Being in a Credit Control position, but not a customer, I have put some notes together on the Money Saving Expert forum (thread called Computeach Course Rates?).

    Bearing in mind, I am not a qualified legal representative and it is no substitute for gaining proper advice from Citizens Advice or a legal advisor but my current working experience might provide an avenue to explore that you haven't tried before.

    Good luck everyone, and thanks to your posts I have decided not to sign up.

    Jenny



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