Thread: Is this normal???

Hubby has received some DPA info this morning (6 days before his deadline is up ).

I just wondered if it was normal to receive information in bits and drabs from them, when I got all my info from Barclays and HSBC it all came together, but what has arrived today from Lloyds is 'Customer Notes' with lots of codes and apparent explanations on (as weird as they are), some pages called 'View Statement Entries' which seems to be lists of ALL the charges they have applied in the last 6 years (including overdraft usage fees at 5 quid every month, something which hubby says he had no idea about at the time or he wouldn't have taken an account and overdraft with them), and a years worth of statements from 2000-2001 that are so badly photocopied on Lloyds headed paper they are barely readable. *sigh*

Is this what everyone is receiving, do I take it that over the next few days we ahll receive the remainder of the copy statements? Do we just go by the 'View Statement Entries' data and claim for that amount or is it worth waiting to see what else arrives? Lloyds gave us utter hell in 2004 so I am really looking forward to this one.

Cheers,

Trace (and husband ). x

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i think this is a delay tatic.there is a set rule that the information be clear and understandable. this is a letter MJANET sent after she had the same problem
RE DATA PROTECTION DISCLOSURE REQUEST

Dear XX XXX,
I wish to thank you for sending the information I requested under the Data Protection Disclosure Request. I would like to point out that in law I am entitled to this information in an intelligible form. If you use abbreviations , as you have done, without an explanation of what these abbreviations stand for then that is not intelligible. I now require disclosure that is understandable. Some of the information I have been able to understand states that you have been invoicing me up to 7/3/06 and also you have been invoicing me for money as recent as 6/9/05 .You have not provided me with copies of these invoices ,you have not provided me with my original contracts with you, you have not provided me with your requests for direct debit payments from my bank .They are to name but a few things that have been withheld from me. I originally asked for ALLinformation you hold on me and that is what I am legally entitled to. If you have that information to supply to a credit reference agency then you must hold it to supply to me.
I will be strongly disputing the information of late payments on two accounts I held with you that you have lodged on my credit file so if you cannot verify that the information you supplied is correct then I request that you clean all traces of the incorrect information you have given Equifax .I will not accept a notice of correction .If I do not receive the proof I have requested in my Data Protection Disclosure Request or your undertaking in fully removing the information wrongly supplied by you then I will be reporting this breech to the information commissioner and will look at starting an immediate claim against your company for defamation of character and damages.

The 40 days to comply that I originally gave you to supply the information still stands and runs out on the 10/05/2006.

Yours sincerely

Doesnt it feel good knowing that for once its us who have them by the balls , good luck in your claim .

Well nothing has arrived since then, so I am drafting a letter to them along the lines of MJanets basically stating that I have a right to the information and they have failed to provide the full amount requested. DPA deadline runs out on friday too so they are really pushing their luck. Grrrrrrrrrr.