Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

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BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

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  1. #1
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    Default Car Write Off and Garage

    Hello.

    We have a problem with a dealer/trader(Registered Company) and hoping someone can help.

    We purchased a 04 Fiesta from a small trader around 3/4 months ago now, we were told the car was HPI clear and as it was a trader we believed them. (if it was private then we would always do our own checks)

    After a long delay (a couple of months) we finally got the log book through after chasing it up from the dvla, and it was put in the draw without really looking at it until a couple of weeks later when we got it out as the MOT was coming up and noticed on the front it says 'Substantially repaired and or accident damaged; identity checked on.. 2006'. So I was concerned about that. So I went online and paid for one of these HPI checks, and it's coming back saying it's a Cat C damaged car (insurance write off)

    Rang up the trader the day after and he refused to take the car back. He admitted he knew the car was a Cat C damaged car when he sold us, and even when asked when we brought it he said it was HPI clear. On the phone he said 'i don't have to tell anyone it's cat c damaged' and said he wasn't doing anything wrong and has sold a number of cat damaged cars with no problems without telling anyone.

    We then went to the CAB and explained the situation and they say we have a case agaisnt them and the women seemed to think we had an easy case. They gave us some pieces of law that the company have broken:
    Customer Protection from Unfair Trading Regulations 2008 - Misleading Omission:
    79 A trader will be guilty of an unfair commercial practiceicon if s/he fails to give the consumer the information s/he needs to make an informed choice in relation to a product... A trader may be guilty of a misleading omission if:
    - s/he omits or hides material information, or provides it in an unclear, unintelligible, ambiguous or untimely manner;
    - the average consumer takes, or is likely to take, a different economic decision as a result

    81 Material information is information that the average consumer needs to have in order to make an informed decision about a product...
    Fraudulent Misrepresentation:
    14 If a trader makes an untrue statement knowingly, or without believing it to be true, or not caring whether it is true or false, s/he has made a fraudulent misrepresentation...
    We then called the trader up the day after to tell him what we have been told and the response we got was 'i don't agree with that'... and he still refused to refund.

    We then wrote a letter allowing 14 days to respond (final date just before christmas). We still haven't heard anything from them.

    Our next step advised by the CAB is to take them to a small claims court, and we are looking through all the forms etc.

    We are basically just looking for advice or suggestions?

    Thanks guys.


  2. #2
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    Default Re: Car Write Off and Garage

    Hi,

    Sounds like the CAB have got it right. Write to the dealer stating you are rejecting the car under SOGAicon and as such you require a full refund. Give them 14 days to respond stating after which you will persue them via the small claims court. Mark the letter 'Final notice prior to proceedings', send by recorded delivery and come back and let us know what (if anything) had happened.

    __________________
    Please Note

    The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

    I would always urge to seek professional advice for clarification prior to taking any action.

    Please click my scales at the bottom of my profile window on the left if you found my advice usefull.


    Please Note

    The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

    I would always urge to seek face to face professional advice for clarification prior to taking any action.

    Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

  3. #3
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    Default Re: Car Write Off and Garage

    Thank you for your reply sailor sam.

    The letter we wrote last was a 14 day 'letter before actionicon', which was what were were suggested to send by the CAB, I imagine it's very similar to 'Final notice prior to proceedings', which we have proof of sending.

    The only issue we have is the recorded letter tracks as 'Item *** was posted at West Midlands Co ** on *** and is being progressed through our network for delivery.' This has been on both letters we have sent to them. I have read on the internet that this can be shown if the postman hasn't bothered to get a signatureicon and has just been put straight through the letter box, which I'm guessing has been done as both say the same. Am I also right in saying that the court just needs proof of posting?

    So the next step for us is small claims court which I will be doing some reading up on. Something I've also been wondering, as we are after a refund and not compensation (or just money straight out), do we come under £0 (as we are after an action (refund) rather than just money - so the fees being £30ish) or £4k (paid for car- so the fees being £120ish)?


  4. #4
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    Default Re: Car Write Off and Garage

    How Much Did You Pay For A 04 FiEsta


  5. #5
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    Default Re: Car Write Off and Garage

    Do not talk to the dealer on the phone or in person unless you are recording the phone callicon.
    Only do it by recorded delivery letter. You must have a paper trail.

    How was the car described as this is what will constitute your action.

    As you didn't know, it could also affect your insurance and any payout should you be involved in an accident.

    Trading Standards wants your help

    Dubious website businesses
    Conterfeit alcohol and cigarettes
    Illegal sales of alcohol, tobacco, knives & fireworks to children
    Cowboy builders or tradesmen
    Car clockers
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    Aggressive selling

    http://www.ripofftipoff.net/

    Never phone or accept phonecalls from debt collection companies.

    If you don't believe you can win, there is no point in getting out of bed.
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  6. #6
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    Default Re: Car Write Off and Garage

    Small claims will cost you about £35 and are recoverable. You can do it on line at http://www.hmcourts-service.gov.uk/o...mcol/index.htm

    Trading Standards wants your help

    Dubious website businesses
    Conterfeit alcohol and cigarettes
    Illegal sales of alcohol, tobacco, knives & fireworks to children
    Cowboy builders or tradesmen
    Car clockers
    Counterfeiters
    Aggressive selling

    http://www.ripofftipoff.net/

    Never phone or accept phonecalls from debt collection companies.

    If you don't believe you can win, there is no point in getting out of bed.
    _________________________ ________________
    _________________________ ___________________


    The Consumer Action Group needs help to cover its expenses.
    You could help by making a money contribution to-
    to http://www.consumeractiongroup.c o.uk/paypal.php?go=donate

  7. #7
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    Default Re: Car Write Off and Garage

    Thanks for your replys.

    @postggj - We brought it for £4000.

    ------------------

    @Conniff - We have sent 2 letters now with no reply. We have proof of postage for these.

    Some of the phrases used in the advert were 'Well maintained exceptional vehicle' things like that. well maintained and been in a crash?

    Their website also states:
    When you buy a second hand car, you can often be worried about how genuine the information about the car is and whether it may have been stolen or involved in a major accident. At *removedname*, all our cars have be HPI Checked for your peace of mind.”
    This is obviously something we read before purchasing the car. We have prints out of this and the original advert.

    We assume the insurance company would know it has been a write off although I'm not sure if this would affect anything us not knowing.

    Regarding the fees, We have been looking at this leaflet: http://www.hmcourts-service.gov.uk/c...rms/ex50_e.pdf but i'm unsure if this is for a small claims court or a county courticon, or both? And we want a refund so is it £30 or the claim amount at £108? Or are the fees for a SCC different or £35 like you said?

    Thanks a lot for your replys.


  8. #8
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    Default Re: Car Write Off and Garage

    Use the link which Conniff posted. You can also claim interesticon as well as the court costs. This will continue to acumilate until they settle or date of judgement which ever is sooner. Keep the advert as this will be evidence to back your claim.

    __________________
    Please Note

    The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

    I would always urge to seek professional advice for clarification prior to taking any action.

    Please click my scales at the bottom of my profile window on the left if you found my advice usefull.


    Please Note

    The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

    I would always urge to seek face to face professional advice for clarification prior to taking any action.

    Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

  9. #9
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    Default Re: Car Write Off and Garage

    A few questions before we go ahead and start the claim:

    1.Regarding the fees, We have been looking at this leaflet: http://www.hmcourts-service.gov.uk/c...rms/ex50_e.pdf but i'm unsure if this is for a small claims court or a county court, or both? And we want a refund so is it £30 or the claim amount at £108? Or are the fees for a SCC different or £35 like you said?

    2. If we claimed interesticon as well would it work agaisnt our claim or be seen as unfair or something?

    3. Do you think we've got enough to get them on, and can we also claim 'Well maintained exceptional vehicle' as a false description as it has been in an accident?

    Thanks for your help guys. Will be looking to get the court case started today.


  10. #10
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    Default Re: Car Write Off and Garage

    Sorry but I thought CAB had already advised you and I'm confused on what you mean by 'the claim amount at £108'. The claim amount is what you are claiming for i.e. the full purchase price of the vehicle which you say was £4000. I asume in your 'letter before actionicon' you indicated to the dealer that you were rejecting the car under the SOGAicon in addition to the false description. Oh, and have you given the dealer at least 14 days to respond? You should actually not commence proceedings until the 16th day after your letter.

    Anyway to answer your points;

    1. The court fee (small claims which will be in the county courticon) is around £35 which will be added to your costs if your claim is sucsessful. The fee will be comfirmed when you make the claim which you do so on line using the link which Conniff provided in post #6.

    2. No it will not 'work against you or be seen as unfair'. You can claim interesticon of the current rate (which is around 8%) of your amount which will acumilate daily from the day the debt originated (the date of sale) to the date you either recieve payment in full from the respondent (the dealer) or the date of judgement.

    3. In my opinion and from what you have posted then yes providing you have the evidence such as the original advert and the HPI check result and the MOT.

    If you want any further clarification, have a word with consumer direct/trading standards. This dealer may be known to them!

    Good luck.

    Please Note

    The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

    I would always urge to seek face to face professional advice for clarification prior to taking any action.

    Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

  11. #11
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    Default Re: Car Write Off and Garage

    Thanks for your reply Sailor Sam.

    I found this document:
    http://www.hmcourts-service.gov.uk/c...rms/ex50_e.pdf

    This has a list of fees, are these applicable to small claims court too? Or will be fees for SCC be around £35 like you said even if the claim amount is £4000?

    Thanks again.


  12. #12
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    Default Re: Car Write Off and Garage

    Is anyone able to answer the above question?

    Thanks.

    -Edit- When I go through online the fee seems to be be £100, so i'm guessing thats what i'll have to pay. Another question is, do we get to go into more detail after the particulars of claim?

    Thanks.


  13. #13
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    Default Re: Car Write Off and Garage

    Hi

    Sorry not replied earlier but I've been working.

    Ok, if you apply on line then it appears that the fee is £100 because of the amount you are claiming. £35 is the normal fee for claims under £500 so I apologise if I caused some confusion.

    When you submit the claim on line via Money-Claim, you will complete the on-line form dtailiing the particulars of your claim. Any paper eveidence you have will be submitted at a later date when it has been listed in a court which will be the nearest to the applicant (you). The on-line process is pretty straight forward and it will prompt you as you go so there is little to worry about. If necessary, there is a help line you can contact.

    As I said before, you must wait for the 14 days you gave in your letter before commencing proceedings. Once processed, the respondent (dealer) will be given 14 days to submit a defence or admit to the claim. If he submits a defence, you will receive a copy of his statement but in the maentime, the court will refer it for mediation in an attempt to settle without any hearing. They will ask you (and the respondent) if you agree to this which is basically to negotiate a settlement. In these circumstances, I would suggest there is nothing beneficial to you to settle for anything less than a full refund plus costs because (according to your information) the respondent has clearly miss-sold you the car and as such should pay up in full so you may wish to refuse the mediation process but that is up to you. You could go along with it and see what happens because you still have the option to persue the claim in court.

    After that (assuming not settlement is reached), the case will then be allocated to a court where you will then be required to submit your eveidence (HPI/MOT reports and the advert ect). If you have any witnesses, ask them to compile a statement and submit this as well. It will then be listed for a hearing in front of a district judge who will decide on the case.

    If it gets that far and you succeed, the respondent will also be liable for any further costs you (and your witness) incurr to attend the hearing (travel, time off work ect).

    I hope this answers your questions.

    Please Note

    The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

    I would always urge to seek face to face professional advice for clarification prior to taking any action.

    Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

  14. #14
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    Default Re: Car Write Off and Garage

    Thanks very much for your reply sailor sam.

    It's been over 14 days since we sent the letter. The word limit is a tough for the particulars of claim, just trying to cut down what i've written.

    Once again thanks for your help sailor sam, your advice has been useful. Given you some 'Rep'.

    Will let you know how i get on.


  15. #15
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    Default Re: Car Write Off and Garage

    Another question actually, which I've only just thought about.

    The car, since we have had it has had 2 new tyres, MOT and Tax, What would be your opinion on claiming these back?

    Thanks.


  16. #16
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    Default Re: Car Write Off and Garage

    Did the car not have a full MOT when you bought it? In any event, if the dealer takes the car back, then you should be able to get a refund off the un-used car tax from the DVLA so you would not be able to claim for road tax. You can certainly add the cost of the tyres if you can show they needed replacing within the first 3 months due to their age/condition from when you bought the car. You can also add the cost of the MOT.

    But it will be up to the judge whether he awards you the full amount at the end of the day. I would assume that the dealer will have to take the car back if your claim is successful, so the judge may think that he should be expected to re-inburse you for these 'improvements' to the car.

    Please Note

    The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

    I would always urge to seek face to face professional advice for clarification prior to taking any action.

    Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

  17. #17
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    Default Re: Car Write Off and Garage

    Errrrrrr......... I think you need to be a bit more careful here.

    Has the car actually got any faults that could be attributed to a Cat C failure. Then has the dealer actually misled. HPI ( Hire Purchase Information) was made initially available to determine who had financial interests in the car. In a nutshell, who might actually own the car. Then the insurance stuff was added.

    Now in previous posts I have made I pointed out that the catagories are based on economic repair, not necessarily engineering feasibility. So it's possible that on inspection the assesor thought it was borderline cat B but erred on the side of caution as a cat C.

    Now all cars are repairable, it just depends on the economics and how well it's done.

    When the dealer says it's HPI clear, it might well be that he was referring to having no finance. The rest of it is very grey I think. So you might need to do a bit more homework on this me thinks before embarking on the legal route.

    Then you have bought a used vehicle, did the dealer promise a full MOT. The car was used so you buy accepting a certain degree of wear. Tyres are part of it, they do need replacing.

    CAB are not always right and rely on info given at the time. The action they and others suggest is correct but frankly going to court on what you have posted so far........well I think you need more.

    Perhaps an independant report might help from a "Professional" vehicle engineer might give you a bit more to go on but I regret to say that I think your case is very weak at this moment in time.


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    Default Re: Car Write Off and Garage




  19. #19
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    Default Re: Car Write Off and Garage

    Sincere apologies crem, yes hire purchase information. I will correct accordingly!


  20. #20
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    Default Re: Car Write Off and Garage

    Quote Originally Posted by heliosuk View Post
    When the dealer says it's HPI clear, it might well be that he was referring to having no finance. The rest of it is very grey I think. So you might need to do a bit more homework on this me thinks before embarking on the legal route.
    According to the OP, The dealer claimecd the car was HPI clear which means insurance write off/stolen/outsatnding finance. So he has failed to disclose material information which the buyer may wish to consider before purchasing. Obviously without seeing how the car was advertised, the above cannot be comfirmed but it appears the dealer has been 'economical' with the true description of the condition and history of said vehicle.

    Please Note

    The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

    I would always urge to seek face to face professional advice for clarification prior to taking any action.

    Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.


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