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We have a secured loan with GE Money which is 2 months in arrears. We have made a complaint of mis-sold PPI to them in Sept this year & got absolutely no reply so have raised the same complaint with the broker who sold us the loan.
In the meantime, our business has closed & we now only have income support, carers allowance & DLA as income.
The mortgage will be paid by income support but not this loan.
Letter arrived yesterday saying that "they have asked an independant firm of mortgage Field Agents" to arrange a convenient time to visit because of the arrears. It goes on then states "if you wish to accept our offer of help, you do not need to contact us & that a fee of £86.25 will be applied to your account. If you do NOT wish to receive this support, contact us within 10 days. If you do not contact us a charge of £46 will be applied to your account"
We do not want this visit but nor do we want this ludicrous charge of £46 for nothing!
(GE Money are also our mortgage lenders & have issued possession proceedings but we got advice & help from LA who have faxed a statement to court asking for suspension pending the payment from IS)
We can't afford to pay this loan as we only have an income from benefits.
It was taken out mid-2007 so probably not worth checking?
Not necessarily it is worth you getting it checked out. Can you scan it up minus any personnel details you never know some experts may pick upi something you don't know about e.t.c broker fees and that whether they were added to your total loan and all that.
I would write again in respect of the mis sold PPI Advise them you will be taking your complaint to the Financial Ombudsman if they dont investigate your complaint with due diligence.
1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -HERE
2: Take back control of your finances -Debt Diaries
3: Feel Bullied by Creditors or Debt Collectors?Read Here
When the Liberals and Conservatives were in opposition, they both agreed that banks should pay back high bank charges to customers. Nothing seems to have happened since they came into power as a coalition. PPI Insurance has been sorted. Now they should turn their attention to bank charges and help customers get exorbitant charges refunded.
Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE
I would write again in respect of the mis sold PPI Advise them you will be taking your complaint to the Financial Ombudsman if they dont investigate your complaint with due diligence.
Sorry to be dim here
Write to GE or to the brokers?
The brokers have til mid-Jan to respond in line with the 8 week timescale so not sure if writing to them would help at this time. I do have a letter to send reminding them of the timescales & will be sending this at the 6 week mark.
When I complained to GE about the PPI, I got absolutely no response whatsoever & thats why I then complained to the broker.
I need to get something off to GE so that we don't get charged this £46 fee for refusing their debt counselling service so any suggestions welcome
When the Liberals and Conservatives were in opposition, they both agreed that banks should pay back high bank charges to customers. Nothing seems to have happened since they came into power as a coalition. PPI Insurance has been sorted. Now they should turn their attention to bank charges and help customers get exorbitant charges refunded.
Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE
The letters arrived today saying they have begun possession proceedings
Hubby rang for PPI claim form re unemployment owing to becoming full time carer - they send form re sickness
Despite all this shenanigans, the bottom line is that we have no money because we are now living solely on Income Support, Carers Allowance & DLA.
The main mortgage is covered by ISMI but they wouldnt cover this loan.
Clutching at straws here but is there any case law or precedent that allows a secured loan to be added to the main mortgage when both loans are from the same lender?
Desperately in need of help & dont know where to turn so any advice would be most welcome
GE Money Secured loan
to them in Sept this year & got absolutely no reply so have raised the same complaint with the broker who sold us the loan.
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Originally Posted by mkb
