Thread: capital 1 & PPI

OK lets start this one

my wife & I both had PPI with capital 1 I have sent them requests for refunds but they have ignored my letters completely.

So what is my next step

fos ?
lba ? or something else

any help gratefully received

cheers

happy christmas to all

I've just gone through this with Cap 1. It was a long haul, 18 months or so. Briefly, I wrote to Cap 1, they refused, said it was fair etc, wrote again twice, eventually got a 'final response' from Cap 1. Then I sent all my info to fos, explaining why I though it had been mis-sold. FOS kept me informed with status but they are inundated.

Meanwhile I stopped paying the loan because, morally, I had more than paid the loan off. The PPI was 2500+. Just before FOS decided outcome, Cap 1 offered a 30% reduction. I politely declined. Then a few weeks later a letter from FOS saying they had ordered Cap 1 to refund my payments and return my account to if the PPI hadn't been added in the first place, plus 8%.

About 2 months later I got a cheque for the difference. All settled now, thank God! What a relief it is. Such a lot of hard work, though. Don't even think about giving in. They will try to make you feel stupid, wrong etc. You are not.

Did you send your letters recorded delivery?
How long ago did you send them?

Jan

I sent one to them back in july & more recently sent them a letter on 18th November by recorded delivery. We know they received it as it is confirmed as received by post office site & the fact they have sent a full refund to my wife for the late payment charges.

So the last letter they got was a stage 2 letter, so the next step would be the fos I guess.

It looks that way if they have ignored you for that long and you can prove they received your letters.

Good luck

Jan

thanks

I think they were fined quite heavily for PPI mis-selling. So, probably burying their heads in the sand now. Mine was 2 years ago when they were fighting it all.
As far as I know you have to get a 'final response' letter before the fos get involved. These days I send everything recorded to these institutions.
Perhaps a threat of reporting them to FSA if they don't respond??
Do not give up. You have a 90%+ chance of getting your money back + interest.