Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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  1. #1
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    mgholland Novitiate

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    Default Partial refund offered

    does anyone know what action Natwesticon do the most? i.e payout in full or defend? its just that i have just received a letter saying the charges are correct and i should be well aware of them as they were part of the agreement when opening the account, they are also offering part settlement as "a goodwill gestureicon". In the letter they give the impression that they would fight it but i dont know if they mean it. At the bottom of the letter it asks me to sign if i want to accept it and that will also mean the case is settled.

    I am claiming £2477.00 and they offered me £1021.00. Dont know how or why they came up with that figure. I am worried that by refusing it they could drag it on for ages by which time they have come up with some sort of get out clause and result in me losing it and further costs, or just defend it and win.

    The money is quite tempting as it will be in my bank in a couple of days. I only started the claim less than 3 weeks ago.

    Has anyone else received this sort of thing and what happened?

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  2. #2
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    cumbria123 Novitiate cumbria123's Avatar

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    Default Re: Partial refund offered

    Almost everyone has got this, it will drag on, but it is your money, would you rather they had it or you...? If you accept this, you are doing exactly what they want you to do.
    You could accept it as part payment to the full amount, but they will probably withdraw the offer.
    I can`t tell you what to do, but take a look around, get a few more opinions and decide when you are ready.

    Won.......£3778.50

  3. #3
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    cumbria123 Novitiate cumbria123's Avatar

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    Default Re: Partial refund offered

    PS, them stalling won`t give them a get out clause, and it`s very unlikely they will defend and win, they haven`t so far.
    If you want to know what happened, look at the survey results here:

    http://www.consumeractiongroup.c o.uk/surveyresults.php

    Won.......£3778.50

  4. #4
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    krimewave Novitiate

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    Default Re: Partial refund offered

    I know its tempting to accept the offer, but please keep pushing for the entire amount that they have xxxxxx from you.



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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE