Thread: Advice Regarding Natwest PPI Claim. Natwest made a offer but isn't paying out

Basically 5 years ago I took out a loan for £15000 with Natwest. When I took out the loan I was made to take out loan protection on top.They told me if I did not take out loan protection I could not have the loan. The loan protection amounted to £3675. I never really thought any thing of it and have been paying my payments regually every month. Any way back in september this year, I discovered that payment protection is optional and you don't have to take it and that also it does not cover you if you are self employed.. Which I am. So all this time I have been paying for a loan protection policy that I did not need to take out and that is useless to me any way. I wrote to natwest at the end of August and they finally responded after over 2 months and have made me a offer They are willing to refund me £3590.15.. I decided to accept there offer and signed the form to accept offer and sent it special delivery on 9th November. In the letter with the offer it said that if I decide to accept there offer as soon as they recieve the signed form they will arrange for the money to be transfered in to my current account. Well I checked the tracking through royal mail and they have recived the form that I signed to accept offer on tuesday 10th November. It has now been 5 weeks and I have recieved no payment. No money has been transferred in to my current account.

How long now from them recieving the form does it normally take for natwest to deposit money in to bank account. It seems along time to me and im beginning to wonder if they are going to honor there offer and pay up. I really could do with the money. I have sent several letters and faxes asking whats going on and how long its going to be before I receive money but have had no response. When I phone up no one seems to be able to help me and I keep being passed from person to person. What should I do. Should I be patient and give them longer or not. Is there any thing else I can do to get them to pay out what they agreed.

Has any one else had a successful claim and how long did you have to wait for money.

Any advice would be much appreciated

Thanks in advance

I havent been seriously under refunded yet as all though they made me the offer and I accepted I have recieved no money from them. Can I start a new claim if I agreed to accept there offer. As I havent actually recieved any money from them

thanks

Originally Posted by Teddybear154

Basically 5 years ago I took out a loan for £15000 with Natwest. When I took out the loan I was made to take out loan protection on top.They told me if I did not take out loan protection I could not have the loan. The loan protection amounted to £3675. I never really thought any thing of it and have been paying my payments regually every month. Any way back in september this year, I discovered that payment protection is optional and you don't have to take it and that also it does not cover you if you are self employed.. Which I am. So all this time I have been paying for a loan protection policy that I did not need to take out and that is useless to me any way. I wrote to natwest at the end of August and they finally responded after over 2 months and have made me a offer They are willing to refund me £3590.15.. I decided to accept there offer and signed the form to accept offer and sent it special delivery on 9th November. In the letter with the offer it said that if I decide to accept there offer as soon as they recieve the signed form they will arrange for the money to be transfered in to my current account. Well I checked the tracking through royal mail and they have recived the form that I signed to accept offer on tuesday 10th November. It has now been 5 weeks and I have recieved no payment. No money has been transferred in to my current account.

How long now from them recieving the form does it normally take for natwest to deposit money in to bank account. It seems along time to me and im beginning to wonder if they are going to honor there offer and pay up. I really could do with the money. I have sent several letters and faxes asking whats going on and how long its going to be before I receive money but have had no response. When I phone up no one seems to be able to help me and I keep being passed from person to person. What should I do. Should I be patient and give them longer or not. Is there any thing else I can do to get them to pay out what they agreed.

Has any one else had a successful claim and how long did you have to wait for money.

Any advice would be much appreciated

Thanks in advance

My husband's payment was refunded into his current account within a week of RBS receiving his acceptance form. That was at the end of October.

I would certainly ring the number on your letter and check that they received the letter. One of my acceptance letters was received by RBS but got lost in transit between departments but the helpful chap arranged it by BACS so I had my payment in 3 working days after waiting about 5 weeks. My other claims took about 2 weeks.

Good luck, hope you get sorted quickly!!