Thread: RBS Messing About?

Hi there, my wife has an ongoing hardship claim which on 16th November RBS said they were going to make a goodwill payment. We signed and sent the form back on 20th Nov (they say they didnt receive it until 27th Nov) however on the paperwork they said it would be paid within 10 working days of receipt. We have phoned on numerous occaisions some say it will take 5 working days some say it will take 10. We have still not been paid out - any advice from anyone would be appreciated as we are being pushed from pillar to post. Should we mention FSA treating customers fairly??

Originally Posted by andmf

Hi there, my wife has an ongoing hardship claim which on 16th November RBS said they were going to make a goodwill payment. We signed and sent the form back on 20th Nov (they say they didnt receive it until 27th Nov) however on the paperwork they said it would be paid within 10 working days of receipt. We have phoned on numerous occaisions some say it will take 5 working days some say it will take 10. We have still not been paid out - any advice from anyone would be appreciated as we are being pushed from pillar to post. Should we mention FSA treating customers fairly??

Call into a branch and sit down with the branch manager. In my experience letters are the slowest way to get things completed and after all, they have already agreed to the refund so there shouldn't be any disagreement.